Beaver Toyota of Cumming - Service Center

Wonderful Staff. Everything Was Smooth Going. Mary Was The Greatest. She Listened And Delivered. Amazing Everything Was Smooth Going. Mary Was The Greatest. She Listened And Delivered. Amazing More

Amazing dealership. On the last visit for service the service personnel miss directed us at least twice. On the last visit for service the service personnel miss directed us at least twice. More

Great staff, great training, always knowledgeable and ready to get into action. Congratulations great work! ready to get into action. Congratulations great work! More

Mechanic or service tech was amazing. Five stars. I pulled into bay 3(from the doors) and waited for 15 mins for someone to check me in. I watched as others pulled in and I was ignored. F Five stars. I pulled into bay 3(from the doors) and waited for 15 mins for someone to check me in. I watched as others pulled in and I was ignored. Finally got checked in. And went to service desk person. Honey the person who checks you in spoke way too fast and then surprised me with a 60k mile service at $1,000k!!! My car is at 57k. It was ridiculous to suggest. There was no print out of what was included for this service. Just Honey rattling it all off irritatingly as if I was supposed to understand and know exactly what she was talking about. Since my husband usually does these appts, I called him. He was just as taken aback as I was. But since we were here and trusting you all, he said yes. Again, this lady didn’t print out a single agreement for us to sign or an ESTIMATE to look over. Nothing. Just Honey naming off whatever was supposed to be included. The cost was outrageous. At my home dealership this would have been maybe 800$. Maybe. Beaver is overcharging. And Beaver Toyota is also not giving a single handout to reduce paper being used. Excuse me, but Honey could have at least printed out something for me bc this all ended up being 1400$ worth of freaking work on my car. No excuses. Do better Beaver. So as soon as we arrived to pick up we started listing our concerns and Honey called Brooks her manager over. Obviously they were both nice (Honey was a bit nicer around her boss) and wanted to keep us as customers. So the manager brought the price down to what we would have paid elsewhere. But look, the damage was done. We don’t trust this dealership. When someone walks in for an oil change, tire rotation and brake fluid fill, and you propose $1000k of work earlier than needed PRINT IT ALL OUT. Period. Don’t toss the old, we are trying not to print so much paper out at me. For that much work and that much money normally people need a written estimate in their face. Not some lady rattling it off in a practiced manner. We aren’t all in the car business and you need to respect that. And while oil changes and tire rotations might be ok to verbally quote (I would still send a text so the person can see it ffs) but for quotes over a certain amount ask them-ASK THE CUSTOMER. Do they want this all printed out. Emailed. Etc to look over. The CS here is lacking big time. Yes they all handled our concerns well but none of these concerns should have come up if Beaver were handling their service dept better. Give the option for a print out or immediate text or email of the work. Show the customer the work involved. Geesus. I should have to tell a large car dealer how to handle their customers but this is obvious. So better. More

I give the benefit of the doubt since my visit was a busy Friday morning. It was my first visit for service (5k miles). I was greeted warmly. I said it was my first time there, so I thought I would have been Friday morning. It was my first visit for service (5k miles). I was greeted warmly. I said it was my first time there, so I thought I would have been directed better, but had to ask my way. Due to the busyness, didn't really know who would work with me. But, LJ was GREAT! He made me feel comfortable and he was very considerate. As I waited in the lounge area, I kept looking for my name to appear on the screen. It never did. Thirty minutes after my car was to be ready, I found LJ and he went looking. My car was ready and he was very apologetic. I fully understand the process, but I do hope for a better experience when I return. Also,the interior of my car was dirtier when I picked it up vs. when I dropped it off. I love my RAV4 and hope to get many miles out of her! In closing, I would definitely recommend BEAVER TOYOTA :) Patricia Rockmore More

Very Disappointed with Toyota Experience My husband and I had a frustrating experience with this Toyota dealership. When we purchased our car, we were told that maintenance would be free for one year a and I had a frustrating experience with this Toyota dealership. When we purchased our car, we were told that maintenance would be free for one year and that oil changes would be free for life, as long as the car remained in our name. However, just four months later, my husband was charged when he brought the car in for maintenance. I even shared my concerns with the sales representative at the time, explaining that I’m usually skeptical of marketing promises. She assured me she was different and could be trusted—unfortunately, it turns out she was just focused on making a sale. More

Great service and attention through out the service experience that made me feel like I was being treated like family experience that made me feel like I was being treated like family More

Seemed daunting when I pulled in to service area (my first visit on my new car). but it went very well, staff was very friendly and helpful. Very fast service. Great that they called within an hour to first visit on my new car). but it went very well, staff was very friendly and helpful. Very fast service. Great that they called within an hour to tell me my car was ready, More

Called and booked the service. Showed up 5 mins before, you have to wait for 10 mins in car lane for technician to come to your car and take it for servicing. While booking they tr Showed up 5 mins before, you have to wait for 10 mins in car lane for technician to come to your car and take it for servicing. While booking they tried to convenience me oil change can wait and can be done yearly once. The technician also recommended the same, so I let go of oil service. If it is prepaid and I am asking for oil change twice year why this much push back? Other than that Good service. More

Beaver Toyota is a great place to service your car, the service is excellent and timely. service is excellent and timely. More