Beaver Toyota of Cumming - Service Center

My service rep, Garrett Reid was extremely helpful and professional. Kept me informed through every step of my service and made helpful recommendations. professional. Kept me informed through every step of my service and made helpful recommendations. More

Not having a service appointment was not a problem. Got in for an oil change and alignment check in a timely manner. Great service; great dealership!! Got in for an oil change and alignment check in a timely manner. Great service; great dealership!! More

As always, they took great care of us and my car! They have the best salesmen and the best service department! They have the best salesmen and the best service department! More

Their service department is excellent and Lauren always does a great job. Highly recommend them. does a great job. Highly recommend them. More

I am living very close to this dealer ship. I had been used this dealer to maintain my three Toyota car for years. However their service has became worse and worse now. I did only engine OIL ch I had been used this dealer to maintain my three Toyota car for years. However their service has became worse and worse now. I did only engine OIL change two days ago on 8/7/2024. On that day, I arrived at 7:30AM, the service was finished around 8:00AM. But I didn't receive any call from the agent and I walked out to found my car on the parking lot at 8:30AM and I went to the engineer and the guy told me it finished at 8:00AM. then I went back to the agent. She had been talking with her customer in Spanish so I didn't know what they were talking about. and I stranded to wait for 30 minutes and then I asked to do me a favor to check it. but she still asked me to wait and then I waited for another 30 minutes and asked her again. She still asked me to wait and then I told her I already waited here for one hour and then I gave her my phone number and asked her to call me for the final payment. now she immediately pulled me in and made a payment in 2 minutes. So horrible. But the bad story is not over yet. when I droved the car to home, I found the passenger rear wheel cover was gone and I drove the car back to the dealer after 5:00PM. another agent helped me to view the images before they did service and we did found the wheel cover was in place. But they said I didn't carefully check the car when I took my car and they didn't took any responsibility for the part missing. One day after, I replace my engine air filter, I saw the engine are filter cover was not put in place at all and the two screws, which tighten the cover, are totally gone. from their video, they did engine air filter check during the engine oil change. and now I don't know where I can find/but the two screws to tighten cover. And ..... I found three plastic pieces inside my car, which comes from somewhere of the car, I don't know where to put them back....... Please be very cautious to serve your car in this dealer. I will consider to use the service from someone else and my next car will be definitely not TOYOTA More

I would’ve gave a five but I had a appointment for an oil change and car wash and it took about 2 1/2 hours to complete change and car wash and it took about 2 1/2 hours to complete More