James Buskey

The entire experience from start to finish was outstanding! I'm from out of state and they picked me up at the airport, drove me to the dealership, and I was on my way in an hour. The entire sta outstanding! I'm from out of state and they picked me up at the airport, drove me to the dealership, and I was on my way in an hour. The entire staff was outstanding to work with! I highly recommend this dealership! More

by ritter911 Verified Customer Verified Customer

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I purchased a 2026 Toyota Grand Highlander Hybrid Limited from Beaver Toyota of Cumming on September 12, 2026. Unfortunately, the experience has been marked by poor communication, questionable charge Limited from Beaver Toyota of Cumming on September 12, 2026. Unfortunately, the experience has been marked by poor communication, questionable charges, repeated administrative problems, and a lack of accountability. I began working with Manuela in July and made clear that I needed the vehicle by mid-September due to military obligations. After receiving no meaningful updates, I contacted management in late August and discovered the vehicle wasn’t scheduled to begin production until late September. Nobody had communicated this significant delay, forcing me to arrange a different vehicle at the last minute. Before purchasing, I also had to challenge a $225 Florida initial registration fee for which I qualified for an exemption and an approximately $200 titling charge. Alexis defended the charges, even mentioning that the dealership’s owners paid the titling fee. Both charges were ultimately removed, but without acknowledgment or apology. On September 12, I arrived with a credit union check, requiring no dealership financing. Despite this, I waited hours to complete the purchase, and Mikael prepared my Florida registration paperwork by hand while I sat in his office. Nearly a month later, on October 9, Mikael contacted me asking whether my vehicle was supposed to be registered in Missouri or Washington, despite my having clearly specified Florida registration at purchase. I had also provided Washington insurance documentation and requested a separate Missouri mailing address while attending military training. On October 12, I promptly sent documentation Mikael requested. He asked for it again October 19, explaining that the number he called from couldn’t receive texts. I emailed the document that afternoon. On October 26, he again claimed he hadn’t received it. Only then did he provide a different email address, finally allowing him to receive the document. Finance manager James subsequently explained that the Washington address on my paperwork was causing problems and proposed changing it to Missouri. This raised concerns about the accuracy of my registration, insurance, and credit union lien information. James promised corrected paperwork, a replacement temporary tag, and overnight FedEx tracking information by October 26, with delivery October 27. None of those promised updates arrived. My temporary tag expired October 27. After another call to the dealership, business manager Kaholy finally located the replacement tag and tracking information and advised that delivery was expected October 28. As of October 28, 46 days after purchase, my Florida registration remains unresolved. I have repeatedly had to initiate communication, identify errors, resend documents, and escalate issues that should have been handled professionally. I understand that out-of-state military registrations can require additional documentation. What I cannot understand is why these requirements weren’t addressed at purchase or why the dealership repeatedly failed to follow through. I love my Grand Highlander, but I cannot recommend Beaver Toyota based on this experience. More

by grungy_agape_4o Verified Customer Verified Customer

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Great atmosphere, knowledgeable sales, expected sales to be more prepaid for pre planned appointment wasted time looking for the vehicles I was interested to purchase. be more prepaid for pre planned appointment wasted time looking for the vehicles I was interested to purchase. More

by thomj1980 Verified Customer Verified Customer

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This is my 3rd vehicle from beaver and I wanted all electric car that I could put a trail hitch on. I had to order my hitch on line and will have to go to a hitch dealership to have it installed. I am electric car that I could put a trail hitch on. I had to order my hitch on line and will have to go to a hitch dealership to have it installed. I am not happy at all about this and hope you can do something about it. More

by bananaslug.1951 Verified Customer Verified Customer

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I recently purchased a vehicle from Beaver Toyota, and the entire experience was outstanding from start to finish. The team was professional, knowledgeable, and genuinely focused on helping me find the ri the entire experience was outstanding from start to finish. The team was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. They took the time to answer all of my questions, explain every step of the process, and made sure I was completely comfortable with my purchase. The finance process was smooth and transparent, and everyone I worked with was friendly and respectful of my time. It's refreshing to work with a dealership that values customer service and professionalism. I highly recommend Beaver Toyota to anyone looking for a great car-buying experience. More

by JOEY.SARACCO Verified Customer Verified Customer

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Overall very satisfied. Details of all features could have been a little more detailed, though realize it takes a lot of time. Guides with all info was given . Will look at Details of all features could have been a little more detailed, though realize it takes a lot of time. Guides with all info was given . Will look at and have questions afterwards, Fernando was also quick to answer all my questions and follow up on them More

by hjheltzer Verified Customer Verified Customer

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My experience with Konner at Beaver Toyota in Cummins can be described as “AMAZING “‘from the onset. I saw the vehicle of my dreams online and I immediately made an inquiry on its availability. Konner reache be described as “AMAZING “‘from the onset. I saw the vehicle of my dreams online and I immediately made an inquiry on its availability. Konner reached out to me in a very timely manner. After speaking with him, I asked could he please make a detailed video of the car for me. Konner complied, sending me a very comprehensive video of the vehicle I subsequently purchased, a 2018 Lexus LS 500 in prestine condition. I came to the dealership, test drove the car and fell in love instantly. After I was approved for financing, I was introduced to Grant in Service, who will be my go t guy should I ever need any maintenance performed on the car. I was also introduced to Pam, the dealership greeter who was INSTRUMENTAL in making me feel comfortable with my purchase, making me feel like a valued customer and most importantly, Mikel’s in finance who prepared a comprehensive package in my financing to ensure that my vehicle was covered in any type or form of contingency. And last bu not least, the receptionist Jillian, who assisted me from the onset, the moment I walked into the dealership, with her kindred spirit and professional mannerisms!! A true GEM to Beaver Toyota!!Like I stated from the beginning, my experience with Beaver Toyota was AMAZING and I look forward to doing business with them in the future with my families automotive needs!! Thank you Konner for being totally professional.. More

by derrickj3963 Verified Customer Verified Customer

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They will sell you a car with a check engine light on and airbags codes after you drive just 300 miles they don’t truly care about safety concerns and they lied on their inspection. It doesn’t worth your tru airbags codes after you drive just 300 miles they don’t truly care about safety concerns and they lied on their inspection. It doesn’t worth your trust. And at the end they will try to hide behind it was sold as is . Please don’t waste your money. More

by qasarweh Verified Customer Verified Customer

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Absolute Nightmare in Finance DO NOT USE THEIR FINANCE DEPARTMENT. The dealership itself is nice with a small-town feel. Steve Newton, in Sales, was friendly and helpful, ask for him. What should have be DEPARTMENT. The dealership itself is nice with a small-town feel. Steve Newton, in Sales, was friendly and helpful, ask for him. What should have been an exciting day picking up my brand-new Tacoma TRD turned into a miserable experience. All of the numbers were agreed upon before I walked in—all I needed to do was sign and drive. Instead, they kept me there the entire day under the guise of "getting me a better deal." To make matters worse, I specifically instructed them to only pull my Equifax report because my other bureaus had not updated yet, and I explicitly stated I did not want the extra credit hits. They promised they would only run Equifax with SETF(Toyota Finance). Instead, they completely lied, pulled all three bureaus, and submitted applications to multiple banks without my consent. If you hear, "We're working hard to get you a better rate, and I don't want you to miss a great opportunity," be warned: whatever follows sounds fantastic, but it is not in your favor. They painted a beautiful picture about saving me thousands in interest. In reality, they swapped banks, raised my interest rate, and shortened the loan term. While a shorter term technically lowers total interest, making that same higher payment on the original longer-term, lower-interest loan saves significantly more money. In my opinion, the numbers make it clear: they lied, wasted my entire day, and ruined my buying experience just to switch lenders and collect a better backend kickback. They completely destroyed any dealership loyalty. I will only return for the free oil changes and warranty repairs included with the truck. Advice for buyers: * Secure your own financing before ever stepping foot in the dealership. * Do not trust their promises regarding credit pulls. Freeze your reports beforehand if you want control over who sees them. * If you must use their finance department, do not let them rush you. Walk away, go home, and run the math yourself. They are soft-spoken and friendly, but they do not have your best interest in mind. More

by dominic.ottaviano Verified Customer Verified Customer

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Love my used like new truck, ask for a couple of things and they are taking core of both! and they are taking core of both! More

by RMWILLIAMSON0 Verified Customer Verified Customer

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