Beaverton Toyota

Please do not waste your time here. You are only a number. Dropped my vehicle off on a Saturday for mechanical work. Got my initial text greeting with nothing else. Vehicle sat ther You are only a number. Dropped my vehicle off on a Saturday for mechanical work. Got my initial text greeting with nothing else. Vehicle sat there for almost two weeks without being touched. Technician (not service "writer" Zack and I approved over the phone. No word on ETA. A week later my vehicle app showed signs of activity (doors open, etc). Then a day later I get a text (again, no call), saying all done. Paid online ($2300.00) and reached out to Zack to pick up after hours, a request to lock my invoice and keys inside the vehicle. I arrived around 7:00pm to pick up and found my truck parked on the lot, unlocked with my remote fob sitting in plain view on the dash. So many reasons for people to not bring their vehicle here. Is this what $2300.00 buys me? To top it off, the technician left my ECM in service mode, so I can no longer use my Toyota app to connect with my vehicle to lock or remote start it. Then, after leaving my survey review, some guy named Sebastian reaches out to me via email and asks how he can help. I respond and nothing but crickets. And, yet two times Beaverton Toyota reaches out to me to tell me my vehicle is the special vehicle they'd like to buy from me. Not a chance in xxxx. Epic level of suck. More

Had a great experience! Hisela was amazing to work with from start to finish. She was friendly and patient dealing with my millions of questions, she made what was otherwise Hisela was amazing to work with from start to finish. She was friendly and patient dealing with my millions of questions, she made what was otherwise an intimidating process feel easy. Couldn’t recommend her or Beaverton Toyota more! More

This dealership was clean , quiet and welcoming. Plenty of nice cars to choose from and helpful staff. Plenty of nice cars to choose from and helpful staff. More

I brought my 2023 Tacoma to Beaverton Toyota for an alignment check. The vehicle was pulling to the right. I was told same day service was possible and was asked to wait on site, which I did for over f alignment check. The vehicle was pulling to the right. I was told same day service was possible and was asked to wait on site, which I did for over four hours. At no point did anyone ask about my lug nut key. I was eventually told to leave the vehicle overnight. The next morning I was informed the alignment could not be performed because of my anti-theft lug nut bolts. The key was in my center console cup holder the entire time I waited. I had to rent a car at my own expense due to the overnight hold and lack of preparation during intake. When I picked up the vehicle, the odometer read 20,321 miles. It came in at 20,205 miles. Nobody at the dealership could explain the 116 mile difference. The service receipt also listed the intake mileage incorrectly as 20,320, which does not match my records. My service advisor Enrique Vega rarely provided updates and I had to follow up myself throughout the process. What was quoted as a same day appointment extended nearly 48 hours total. I have since sent a formal complaint to Toyota corporate with supporting documentation. I am hopeful this gets resolved, but wanted other customers to be aware of my experience before choosing this location for service. More