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Beaverton Toyota
Beaverton, OR
8,757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 22, 2019
Buying a new Tacoma A pleasant experience. The sales personnel were very helpful with no undue pressure . Tyler was pleasant to deal with and very helpful. I was impress A pleasant experience. The sales personnel were very helpful with no undue pressure . Tyler was pleasant to deal with and very helpful. I was impressed with how they went to and outside dealership to locate the truck I was looking for and brought it to Beaverton for me. This is probably the easiest vehicle sale I have had. More
by JLHoyt
Verified CustomerEmployees Worked With
Kyle Gustafson, Tyler He
November 22, 2019
Great Sales Person--Hiccup with Customer Service with Manage On Friday evening the clutch broke on our 10-year old, 140,000 mile too-small car, so we were motivated buyers when we approached the dealership on Sa On Friday evening the clutch broke on our 10-year old, 140,000 mile too-small car, so we were motivated buyers when we approached the dealership on Saturday. We already knew the that we probably wanted a Prius. Sales was very helpful in showing us the cars, test driving, etc. We borrowed a car for the afternoon to get a feel for it. We slept on it overnight. We returned on Sunday and decided that we wanted a red 2020 Prius Prime, which the dealership determined they had in inventory. We were driven out to the extra lot and shown the car, which we decided we wanted. We were really excited that we had found the car that we wanted and pleased with how smoothly the process had gone. However, when the sales person went to start the car and reverse it out of the spot, it made a terrible noise and smell--clearly something was broken. We were really disappointed that we wouldn't be able to drive a car off the lot that day after all (we would absolutely not buy that one and we did not want the blue alternative). Then followed a bit of confusion at the dealership that could have been handled much more smoothly. We were initially told that there would be a trailer fee for bringing in another car from another dealership. This was shocking news (given the emotional roller coaster of finding the car you love and then discovering it was broken) as it didn't seem right that we would have to pay for the fact that the dealership had a broken car on its lot. We said that we did not think that we should have to pay that and the response to this was not "no" but also not a clear, "oh yes, this is our problem to fix". It was also not entirely clear how long it would take to bring in another car. We left Sunday night having made a $1000 deposit but without certainty on when the car would arrive. Monday passed and we did not hear from the salesperson all day. Finally, on Tuesday we were told that our car was on the way and indeed we were able to complete the sale and drive it home at closing (9pm) on Tuesday night. We did not pay the fee. Overall, it turned out well. However, Beaverton Toyota should know that I wouldn't have told 10 of my friends between Saturday afternoon and Tuesday evening about the broken Prius on their lot and the bad customer service response if the immediate response to the broken car scenario had been "Not at all a problem. We can get a new car in the model and color that you want AT NO CHARGE TO YOU in the next one or two days. Thank you for your patience" We should not have had to insist that we not pay the trailer fee. In my mind, this oversight shows a lack of agility in terms of responding to customer service scenarios that can come up during what is an emotional purchasing process. More
by sarahgbread
Employees Worked With
Biff Babineau, Marcus A
November 21, 2019
Greg did a great job, and I truly appreciate the time he took with me. He showed me the cars that I was interested in. Answered all of my questions, made accurate and helpful recommendations. He explained a took with me. He showed me the cars that I was interested in. Answered all of my questions, made accurate and helpful recommendations. He explained all of my financing options and took time to go over all documents with me. He was patient even when I asked the same question multiple times. He was a consummate professional and I never felt pressured. It was a pleasure to work with him. More
by Amy E.
Employees Worked With
Kyle Gustafson, Greg P
November 20, 2019
Excellent! Smooth! Jacob was an excellent salesman. I appreciate his patience and calm demeanor. I never felt pressured (or I would have left!). I appreciate the treats Jacob was an excellent salesman. I appreciate his patience and calm demeanor. I never felt pressured (or I would have left!). I appreciate the treats at the cafe, and I have to say...the very stylish and well-dressed, professional staff. The environment felt positive and professional. More
by dreamweaverwillow7
Employees Worked With
Biff Babineau, Jacob Juarez
November 20, 2019
Understood what we wanted/needed Nathan understood our needs as new parents trying to find something affordable with a lot more space then our old Camry had. He was informative and ma Nathan understood our needs as new parents trying to find something affordable with a lot more space then our old Camry had. He was informative and made sure we got the everything we needed. Nathan even checked back with us a couple days after we got our car to make sure we were still doing good and asked if we had any other questions. Good customer service is hard to come by especially when getting a new car. He provided great customer service , we couldn’t be more happy with his help More
by rubenarodriguez36
Employees Worked With
Nathan Martin
November 20, 2019
Pleasant experience. Beaverton Toyota - Scion is a very nice dealership and we didn't live so far away, we would definitely come back again. (and still might) Beaverton Toyota - Scion is a very nice dealership and we didn't live so far away, we would definitely come back again. (and still might) More
by sj
Employees Worked With
Greg P, Teri D
November 19, 2019
We recently leased a Toyota Tacoma truck for our son. Muhammad Khan and Jessica gave us highest quality service. Specially Mr, Muhammad Khan is very knowledgeable courteous and honest sales person. We tr Muhammad Khan and Jessica gave us highest quality service. Specially Mr, Muhammad Khan is very knowledgeable courteous and honest sales person. We truly appreciate his service. We give them 100%👍 More
by Sabiraquraishi
Employees Worked With
Muhammad Khan and Jessica f
November 19, 2019
Good and salesperson was knowledgeable not all dealers requi Not all dealers require a copy of your license to test drive a vehicle - I drove a car the previous day at a Toyota dealership who made no request to Not all dealers require a copy of your license to test drive a vehicle - I drove a car the previous day at a Toyota dealership who made no request to see or copy my drivers licenses. Oregon attorney general says don’t give your license to anyone or copy prior to committing to purchase More
by dcpaulsen
Employees Worked With
Nick Ralston
November 19, 2019
Friendly and welcoming service Every time I have come to beaverton Toyota, they are always super knowledgeable and friendly. They also move things along quickly and don’t make you f Every time I have come to beaverton Toyota, they are always super knowledgeable and friendly. They also move things along quickly and don’t make you feel rushed or pushy. More
by alexis.naone
Employees Worked With
Andrew Johnson
November 19, 2019
Muhammad was so great. Thanks! They exceeded my expectations. I had a strict time limit and they worked hard to meet it. Not a typical car buying experience. Too far for regular ser They exceeded my expectations. I had a strict time limit and they worked hard to meet it. Not a typical car buying experience. Too far for regular service but I'll be back! More
by lphernet
Employees Worked With
Muhammad Khan, RJ Florestan
