Beaverton Toyota

I purchased a car in 2 days. This was the very first time my car purchasing was pleasant, efficient and very professional. A very smooth transaction. I was helped by Sacora Pan This was the very first time my car purchasing was pleasant, efficient and very professional. A very smooth transaction. I was helped by Sacora Pankey. Sacora did it all.I would highly recommend her to anyone. She was delightful. Sacora made us feel very comfortable and secure the whole time . I would give her a “5” star rating. More

Tony Hossini was knowledgeable, respectful, personable and overall great to work with. Love the used Tacoma and monthly payment we were able to work out. and overall great to work with. Love the used Tacoma and monthly payment we were able to work out. More

I have been a customer of Beaverton Toyota for over 20 years, and have spent many thousands of dollars there on service for my Toyota. Recently, I had a very minor issue with them that I suggested could years, and have spent many thousands of dollars there on service for my Toyota. Recently, I had a very minor issue with them that I suggested could be addressed by a paltry $18 service credit. I would have taken even less. It took me weeks to get a response to the issue I raised. When finally I heard from Erin Sheleny (Service BDC Manager), she offered no accommodation whatsoever. I was not satisfied with her response and messaged back to that effect. Never heard from her again. Because I did not hear from Ms. Sheleny, I messaged Russ Humberston Jr. (owner) and Jake Hachmeister (general manager) to express my dissatisfaction twice. Neither party bothered to respond in any way. As a long time customer, it is infuriating to be treated with such disregard over a minor and easily resolvable issue. My Toyota is over 20 years old now. When it comes time to replace it, I will not be shopping at Beaverton Toyota and that's what I would recommend to others as well. It seems to me that customer loyalty is unimportant to Beaverton Toyota and that ignoring a customer's concerns is a poor customer retention strategy. More

Recently purchased a Toyota RAV4 a Prime from Beaverton Toyota. Paul Kim helped facilitate the purchase. This is our second time purchasing from this dealer and specifically both times we worked with Paul Toyota. Paul Kim helped facilitate the purchase. This is our second time purchasing from this dealer and specifically both times we worked with Paul Kim. This is because Paul is someone transparent, respectful, efficient, and easy to work with. He made us feel very comfortable and happy with our purchase. More

This is the second time I am buying a car from Beaverton Toyota and Paul Kim. First experience was for Camry SE and it was very straightforward and smooth thanks to Paul Kim. Nothing has change since then. Toyota and Paul Kim. First experience was for Camry SE and it was very straightforward and smooth thanks to Paul Kim. Nothing has change since then. He is very professional and the car buying experience was very smooth. I have all the information I need clearly and simply conveyed for financing and maintenance as well as the paperwork and all the features of the car. More

Ok el Sr Juan Leiva. Definitivamente sin su ayuda no uvice podido adquirir my toyota de verdad sin palabras Definitivamente sin su ayuda no uvice podido adquirir my toyota de verdad sin palabras More

I have owned/purchased more than 30 cars and this was the easiest, most pleasant experience I’ve ever had. My salesman, Adam, was amazing. He was attentive, knowledgeable and most importantly, he listened to easiest, most pleasant experience I’ve ever had. My salesman, Adam, was amazing. He was attentive, knowledgeable and most importantly, he listened to what I wanted and made sure I was satisfied with every aspect of my experience. I love Toyota but I can get one at any dealership. I will come back to Beaverton Toyota for my next car because of Adam! More

Adam K was an absolute pro--I traded in my corolla for a RAV4 and he made the whole process pleasant and stress-free. We have been coming to Beaverton Toyota for years and this is the 2nd car we've purchas RAV4 and he made the whole process pleasant and stress-free. We have been coming to Beaverton Toyota for years and this is the 2nd car we've purchased from them. Great service. They have nailed down the CLEAR process which is great, cause buying a car can be stressful. I left excited. Thank you all so much and thank you, Adam! We'll be back for my husband's Highlander soon! More

The Beaverton Toyota is friendly and helpful for us. We had a good experience purchasing a car at this dealership. We had a good experience purchasing a car at this dealership. More

Horrible experience trying to sell them my car. Filled out online form to get estimate for value of my 2020 Hyundai Santa Fe. I was contacted by customer rep Skylar Martin, who said they couldn't Filled out online form to get estimate for value of my 2020 Hyundai Santa Fe. I was contacted by customer rep Skylar Martin, who said they couldn't give a firm offer until they could see it. I explained my wife and I both work 2 jobs and would prefer a reasonably firm offer before taking time off work and driving an hour to the dealership. She said they usually offer at the top of the estimate range, if not more. She also said I would get a check for the purchase price before leaving the dealership, and I would only deal with one person for the entire transaction. When we arrived, we met the only bright spot in the interaction, Adam. He was very pleasant and did his best to help us. Another employee checked out my car, then gave Adam an offer to buy my car for $500 less than the low end of the estimate. I showed Adam the texts from Skylar showing the estimate range and statement about offering at top of range or more. He said Skylar was a new employee, took photos of the texts and showed them to the Sales Lead, Jay. Jay came to talk with us and said they had wasted our time. He said he didn't have the authority to change the offer, and only the sales manager or general manager could, neither of which were working. I explained my frustration and he said he could call the sales manager and see if he would change the offer. I asked him to do so, and he came back later and offered the minimum price on the estimate and a free tank of gas. We begrudgingly accepted the offer, and began the paperwork. Adam told us he wasn't sure how Jay would get us the free tank of gas, as they didn't have a fuel pump there. He then told us we'd have to wait for the check until they received the title from the finance company which could take up to 8 weeks! I explained that Skylar had told me I'd get the check before leaving the dealership and he said they couldn't do that. He checked with Jay and he also said we'd have to wait. I chose not to sell them my car, and took it home. We lost three hours of our time and wages, put an extra 100 miles on our two cars, and the cost of gas to drive there, but they wouldn't even honor their own promises and advertising. I strongly recommend not doing business with them! More