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Beaverton Toyota
Beaverton, OR
8,752 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 13, 2016
Probably Never Going Here Again Your service management team really blew this appointment for me. First, I am quite confident that I put down on my service request I needed an unus Your service management team really blew this appointment for me. First, I am quite confident that I put down on my service request I needed an unusual sound looked at (the car makes a "clunk" sound when I put it into reverse). I was told at the appointment that no such note was attached to my service request and they didn't have time to look at it. But let's start at the beginning, shall we? I arrived on time and was greeted almost immediately by someone who took my name, mileage, and put a cone on top of my car. Then I waited at least 5-10 minutes (while every single person who arrived after me was taken care of) for my service person to come out. This was a young woman (very pleasant) who took me back to her desk to start the entry paperwork. It was clear from the outset that she didn't know what she was doing. Not because she was incompetent, but because management and her fellow team members SET HER UP FOR FAILURE. She got my name but struggled to find me in the computer system. Why? Because management hadn’t given her a password yet! Really?? Then why was she even working with customers? She was so nice and was clearly trying to do a good job. She said she had only been working there a week. Really?? Then why wasn’t she given a password to help customers? She kept trying to get the attention of the service person in front of her, who clearly was ignoring her. This is totally unprofessional. What an xxx! She finally got a password from him. Then she got into the system and tried to get info on what service I needed. I thought I needed an oil change but I did not receive proper communication on what a synthetic oil change was versus a regular oil change. I became totally confused thinking I needed an oil change when it turned out I didn’t. So, I got an oil change and a tire rotation and a safety check. Then I mentioned my tire light keeps coming on even though I put air in the tire. I was told that would be taken care of. It wasn’t. It continues to be a problem. The tire light was on from the second I drove away and it is still on. After all this time trying to figure this out, every single person who arrived after me had their cars taken back for service. I even watched while someone got in my car (which was in the front position in the bay) drive it out of the garage so that the cars behind me could go on their way to getting serviced. But I still waited. Now that my service contract is done with Toyota, I’m going to be looking at independent service centers to do my Prius work. That’s too bad since I’m a person who usually goes to a dealer for service. You blew it, Beaverton Toyota. You blew it. And it WASN’T the fault of the service person. She was obviously trying to do her best. It was the service manager’s fault. I blame him/her. So, you can tell him/her on my behalf that he/she blew it. More
by singkell
Verified CustomerEmployees Worked With
I would love to add her name but she is not on your list. Another MANAGEMENT FAILURE!
December 13, 2016
Porsche 911 (Steve McQueen) I went to Beaverton Toyota to buy back a white Porsche 911 that I had purchased from a friend of Steve McQueen (the actor) 3 years hence. The Porsche I went to Beaverton Toyota to buy back a white Porsche 911 that I had purchased from a friend of Steve McQueen (the actor) 3 years hence. The Porsche was at a great price and both the sales manager and MJ treated my wife and I very well. There was no nonsense and they were striving to get the deal done quickly. I'm sorry I don't remember the name of the sales manager who also helped with the deal but MJ knows who he is and he is also a great salesman and was very helpful. I don't say this very often about any car dealership but I would recommend Beaverton Toyota to any of my friends who would be in the market for a Toyota or just a used car in general. Thanks again Beaverton Toyota for all your help making my dream car come true. I also wanted to mention that Beaverton Toyota gave us a great price on our yellow Jeep Wrangler trade in as well. More
by Steve Wood
Employees Worked With
There was a sales manager who helped us MJ knows who he is. I would also like to give him a great recommendation as well. , MJ Khalaf
December 13, 2016
Great service I needed to have some minor service and repair done on my vehicle. Dan was great to work with and they did a great job as usual. I needed to have some minor service and repair done on my vehicle. Dan was great to work with and they did a great job as usual. More
by kevinjg24
Employees Worked With
Daniel Martini
December 13, 2016
Excellent at Making Things Happen for the Customer! Salesmen were very accommodating, offered a great price on my trade-in, and even honored a higher price when I did some more homework. Very honest an Salesmen were very accommodating, offered a great price on my trade-in, and even honored a higher price when I did some more homework. Very honest and customer oriented! More
by shawnamarie12
Employees Worked With
George Lyons, Adam Kadri
December 13, 2016
Good experience, no pressure, straight forward transaction We had MJ for our salesman. We drove both new and used vehicles after we found some cars on the internet. He was very knowledgeable, listened to our d We had MJ for our salesman. We drove both new and used vehicles after we found some cars on the internet. He was very knowledgeable, listened to our desires and handled our transaction with no pressure. More
by John
Employees Worked With
MJ Khalaf
December 13, 2016
Bought a new highlander I have bought a lot of cars and this was by far the best experience. I usually dread going to a dealership because they always play hardball on the pr I have bought a lot of cars and this was by far the best experience. I usually dread going to a dealership because they always play hardball on the price and you have to go back and forth and it takes all day! This was so easy, no pressure, and I know I got the best price. Very happy with Muhammad too! He was great! More
by wendy-snyder
Employees Worked With
Muhammad Khan
December 13, 2016
No pressure. Excellent experience. Adam Kadri was our Sales Consultant. He was friendly, knowledgeable and professional. He explained all warranties and product information very clearly Adam Kadri was our Sales Consultant. He was friendly, knowledgeable and professional. He explained all warranties and product information very clearly. I felt like an informed buyer and would come back again. I highly recommend Adam and Beaverton Toyota More
by ncheek
Employees Worked With
Adam Kadri
December 13, 2016
My best dealership service experience I've owned multiple makes over the years (Honda, Ford, Jeep/ Eagle, etc.), and I've generally used the selling dealer for my service needs. Beaverton I've owned multiple makes over the years (Honda, Ford, Jeep/ Eagle, etc.), and I've generally used the selling dealer for my service needs. Beaverton Toyota is, by quite a margin, the best dealership service experience I've had. I've been taking my 2004 Tacoma to Beaverton Toyota since new, and I've been extremely pleased with the service experience there. More
by Tacoma Prerunner Owner
Employees Worked With
Rob Simchen
December 13, 2016
Adam is a good guy He helpped me choose the right financing for me and.put everything out on the table with no hidden things I had to deal with He helpped me choose the right financing for me and.put everything out on the table with no hidden things I had to deal with More
by drewbyhans101
Employees Worked With
Adam Kadri
December 13, 2016
Professional all the way Jorden was very helpful and professional! . He and his team had me out the door in less than an hour and did not waste me time at all. Jorden was very helpful and professional! . He and his team had me out the door in less than an hour and did not waste me time at all. More
by Buyer
Employees Worked With
Celso Olivas, Jorden Parodi
