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Beaverton Toyota
Beaverton, OR
8,753 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 03, 2021
We just wanted to comment on the wonderful experience we had at Beaverton Toyota when purchasing a Highlander in November 2021. Alex Smith was so helpful and knowledgeable in explaining everything about the had at Beaverton Toyota when purchasing a Highlander in November 2021. Alex Smith was so helpful and knowledgeable in explaining everything about the car as well as all other staff we had contact with. This is the 4th Toyota we have purchased at Beaverton Toyota. We love it there. More
by Scobren1118
Employees Worked With
Alex Smith
December 02, 2021
Buying a car from Beaverton Toyota was a pleasant and easy experience. David is an exceptional salesperson and made sure he kept in touch with me about potential incoming cars that met my needs. He is easy experience. David is an exceptional salesperson and made sure he kept in touch with me about potential incoming cars that met my needs. He is the only salesperson out of 5 dealerships I was working with didn’t drop the ball. His attention to details and his ability to locate the perfect car for me is stellar. He stayed true to my needs! Thank you! More
by nlw
Employees Worked With
David S
December 01, 2021
Had an amazing experience with the sales rep Alex Smith. He didn’t pressure at all and was very helpful from the trade in process, selling process, and even showed me the key features of my new car. Smith. He didn’t pressure at all and was very helpful from the trade in process, selling process, and even showed me the key features of my new car. He went above and beyond. And made the entire experience easy. I’ve actually bought 3 cars directly from him now and have sent multiple people his way who have shared the same experience. Having the CLEAR price at Beaverton Toyota makes everything nice and easy too. More
by RobbyH42
Employees Worked With
David S, Lupe Q, Manoj S, Alex Smith
December 01, 2021
FAIL.....Below is an accurate, real-life story. If you need your Toyota serviced, beware of this shop. To provide credibility, I can say that I've had my car serviced at this location for many, many ye need your Toyota serviced, beware of this shop. To provide credibility, I can say that I've had my car serviced at this location for many, many years. When Russ Humberston Sr. was around, the service experience was excellent. Something has since happened. The quality of service has eroded over the last decade, and multiple experiences with this service department leaves me to categorize it as "A Joke". I've finally broken my loyalty and have gone elsewhere with this parting review. Transmission - I wanted to consider having my transmission serviced. There's nothing wrong, but it's been a long time. I called the service department. The person that answers the phone has no knowledge of cars but attempts to assist. I asked if she could look at my file and tell me if the transmission has ever received any service. I swear, this is actually what happened - She tells me that she can't tell me and that I have to come into the shop. I ask why that is necessary, and she tells me that she can't verify my identity, so she can't tell me anything about my car. Really?! Ok, I carve time out of my day to drive to the shop. When I get there, the service agent that greets me looks at me with glazed-over eyes, wanting to help, but is so over his head that all he can think to do is walk me over to the parts counter. When I finally get first in line and speak with the parts guy, he also looks at me with glazed-over eyes and then prints a couple of pages from his computer and hands them to me - with no answers or information about my car's service. I'm serious - after I carved 2-hours out of my day and used gas to come to the shop, nobody can tell me if my transmission has ever received service. At this point, I'm not even sure if any of these people could identify a piston if they saw one. This isn't the first time that I've experienced this level of service. Year after year, the bar keeps getting lower. Read on if you want to know what happened next. The next day, I called the service department again. This time, there was no requirement for me to come to the shop; instead, the receptionist transferred me to a "Service Advisor". Of course, no one answered the phone, and I ended up in someone's voicemail. It has now been two days, and I've received no return call. So, today I called again. As before, the phone-answering coordinator wants to transfer me to a service advisor. I explain that I've already gone through that process and wonder if I might speak to the service manager. The receptionist agreed and transferred my call! But once again, it's confirmed that every link in this company's management chain is a weak link. The service manager's phone rings several times and then places me into voicemail...of course, the mailbox is full and can't accept any messages. Failure...again. Here, try it yourself - 971-207-4794. This was a super-long review, but I wanted to provide an honest and accurate account of the events. Believe me, I could write a dozen more reviews that highlight the mismanagement of this company. For instance, earlier this year, I saved $1,200 by getting a second opinion from another shop. It appeared that Beaverton Toyota was trying to sell me bogus services that weren't needed. My loyalty has been misplaced for years, and I've been let down time and time again. If you want to hear more about my experiences, then "Like/Helpful" this one. If there's any reasonable following, I'll take the time to list some other true stories of past failures. More
by Honest & Accurate
Employees Worked With
Unknown
November 30, 2021
Uno delos mejores y especial a Liby RodriguezEs una Uno delos mejores y especial a Liby Rodriguez Es una persona muy amable que me ayudó y me explico todo excelente Meda mucho gusto que ahí personas c Uno delos mejores y especial a Liby Rodriguez Es una persona muy amable que me ayudó y me explico todo excelente Meda mucho gusto que ahí personas como ella por que te ayudan en mi experiencia fue mi primera ves comprar un vehículo y la verdad lo mejor gracias !! More
by estebanluis9
Employees Worked With
Liby Rodriguez, Liby Rodriguez
November 29, 2021
Beaverton Toyota is hands-down the best dealership in town! I have the opportunity to work with David Stephens from start to finish when leasing my new Toyota RAV4. David was exceptional throughout the p town! I have the opportunity to work with David Stephens from start to finish when leasing my new Toyota RAV4. David was exceptional throughout the process, kept in communication and was very responsive. He was very knowledgeable about my new car and answered all of my questions I had about it. This is my second car through Beaverton Toyota and I will continue to go back in the future because of their dedication to their customers! More
by angiemihm82
Employees Worked With
David S
