Beaverton Toyota

Service department bad customer service I was for oil change for my car all my Toyota is service by toyota dealer . But with beaverton Toyota they over charge customer for oil change witch I I was for oil change for my car all my Toyota is service by toyota dealer . But with beaverton Toyota they over charge customer for oil change witch I check all toyota in portland they have same rate exapt the beaverton . I spoke to the manger I expect from him with good customer service he doesn't care less . I explain to him all dealer they have oil change included tire rotation break inspection witch he told me off . I was very disjointed with him . . He refuse I call Ron Tonkin with they will take my car for $79 included tire rotation . I go to get my car back from them they ready have oil change with no service complete . I will be reporting the beaverton toyota to BBB More

Easy purchasing experience! Piercen Bellemare was great to work with. It was Sunday and he was able to get me a loan at the same rate as my credit union!! I bought a used vehicle Piercen Bellemare was great to work with. It was Sunday and he was able to get me a loan at the same rate as my credit union!! I bought a used vehicle, he advocated for me to get small dings and scratches out. And he called me to make the appointment! He was so easy going this was the best car buying experience I've ever had! Wow!! Thanks! More

Great experience Great customer service. Very friendly, listened to what I wanted, gave me the best deal. We have bought/leased 3 different cars from this dealership a Great customer service. Very friendly, listened to what I wanted, gave me the best deal. We have bought/leased 3 different cars from this dealership and keep coming back. More

Gas Cap Great Service. My Advisor, Rob Simchen is the best - straight shooter, responsive, helpful, and honest. Shuttle service greatly appreciated. I woul Great Service. My Advisor, Rob Simchen is the best - straight shooter, responsive, helpful, and honest. Shuttle service greatly appreciated. I would definitely recommend to others. Thanks Rob for all your help. More

Great service staff My vehicle needed to go to Service to fix some dents. I dealt exclusively with Joel Hunt in the service department. From the first moment I entered th My vehicle needed to go to Service to fix some dents. I dealt exclusively with Joel Hunt in the service department. From the first moment I entered the lot to the day I drove my car away, Joel was awesome. He was accommodating, friendly, and had all the answers. The day I picked up my car, I had a meeting for work that was coming up shortly... I was going to cut it close. Joel completely accommodated my situation and made sure that I was in and out of the dealership in a matter of minutes. I made my meeting on-time! These guys are service-oriented, and it shows. More

Bought My Dream Truck Excellent experience. I drove 350 miles to get this specific truck, and Jessica London came in on her day off to deal with me. She was warm, not pushy Excellent experience. I drove 350 miles to get this specific truck, and Jessica London came in on her day off to deal with me. She was warm, not pushy at all, and skilled with the paperwork process. Very clear and easy. Jessica is also a great proponent for the dealership. She gave me a grand tour and talked with pride about the solar installation, water cisterns for the car wash, and recycling of oil to heat the facility. You can tell she loves her job and the product she sells. More

Service supervisors disconnected from the work they supervis One can tell on arrival that the staff are all trained to be effusively friendly and helpful. But the helpfulness does not extend to passing on helpfu One can tell on arrival that the staff are all trained to be effusively friendly and helpful. But the helpfulness does not extend to passing on helpful information. I was told by the service adviser that the reason reason my tires were not rotated was that they knew I intended to get new tires (correct) and they wanted to leave the better tires on the front. In fact they left the better tires on the rear. When I called in about this the service adviser said you want the better tires on the rear because of braking, then denied that the subject of braking had come up in the conversation and seemed confused about what she was trying to explain. I later went to Les Shwab for new tires and got a call that the struts needed replacement. When I went in to pick up the car and asked about the struts, the service person brought one front and one rear strut (the old ones) and demonstrated how they depressed too easily and rebounded too slowly. He then showed me with a model they had set up, how much pressure new strut and a used strut (50,000 miles) needed for compression. He then showed me a diagram of the struts as they are mounted on the vehicle. The struts have a life time warranty and the tires come with free mileage care for the life of the warranty (flats, balancing, rotations, brake and alignment checks). As I thought back on my earlier experience at Beaverton Toyota and on the phone afterwards, the impression I had was that the service advisers are disconnected from the work they are "supervising." None of them have grease on their hands. They do not have the ability to talk in detail about the work. Their well trained and practiced pleasantries are indeed pleasant but I would rather have trust in their understanding what it is they are supervising. More

NEVER USE DAN MARTINI USED SHUTTLE AND WAS NEVER CALLED ABOUT CAR BEING READY. DAN MARTINI TOLD ME AN UNTRUTH IN THAT HE SAID HE HAD CALLED ME, I HAVE A SMART PHONE!!!!! USED SHUTTLE AND WAS NEVER CALLED ABOUT CAR BEING READY. DAN MARTINI TOLD ME AN UNTRUTH IN THAT HE SAID HE HAD CALLED ME, I HAVE A SMART PHONE!!!!! WHEN I ASKED HIM ABOUT IT HIS DEFENSE WAS THAT HE "THOUGHT" HE HAD CALLED ME, THEN SAID IT WAS UP TO THE SHUTTLE DRIVER TO TELL ME MY CAR WAS READY. I OWN TWO TOYOTAS I HAVE SERVICED THERE AND AM CONSIDERING TAKING MY BUSINESS SOMEWHERE ELSE. TRIED TO TALK TO GREG HOFFMAN, BUT HE WAS TOO BUSY TO HAVE A CONVERSATION!! THE WORKMENSHIP IS GREAT, BUT THE SERVICE MANAGERS ARE THE OPPOSITE. More

Despite poor customer treatment I still bought a car I will be writing two reviews for the customer service that my family and I received at Beaverton Toyota. We had two different experiences at the deal I will be writing two reviews for the customer service that my family and I received at Beaverton Toyota. We had two different experiences at the dealership and my review will highlight not only positive but also negative experience. I will highly advise you to read my negative review as much as my positive reviews because I do not want you to go through what my family and I did. For Chase & Brenda: My family and I were helped by Chase and he did an excellent job of matching us with our new car (2016 Camry). He was very knowledgeable and knew what he was talking about in terms of our interests and demand that we had presented in front of him. He stayed well beyond the closing time of the dealership and made sure that we knew how to use the functions of our new car even though it was late night. Chase was very friendly and the entire car purchasing procedure was completed without any hassle. Brenda was the one who matched us with Chase and I would like to thank her for being professional and understanding to the particular sets of demands we had asked to fulfill and she did so with great promise. However, the professionalism of Chase and Brenda cannot overshadow the horrible experience that we had with this other personnel who had helped us out before Chase (I will not mention particular name, but if Toyota truly cares about their reputation and their professionalism of being customer caring then they will somehow find a way to figure out the name of the sales representative). The review that I was asked to write will not only include the positive review but also some negative review of the other salesman from whom we had THE most horrible sales experience. I will explain this in great detail in the next review. For Unprofessional sales person: I understand that everyone has a bad day and sales personnel are busy helping out other customers during their office time. But, that does not give them right to ignore or mistreat the customer unprofessionally who are seeking additional information regarding the car and might not be sold on a particular car yet. We as a customer want to make sure that the car we purchase is the best one for us so we would not have any regrets later. If the experience my family and I received from the sales person is common, then why does Toyota have “CLEAR ONE PERSON…” slogan? Maybe they should rethink their business strategy if they are gonna treat their customers like this. Or maybe, train their employees better (few not all) because if I experienced this from this particular sales person, I am sure someone out there has faced similar treatment as well. More