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Beaverton Toyota
Beaverton, OR
8,757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 08, 2015
Exceptionally well-run! I LOVE Beaverton Toyota, which is why I drive an hour round trip to go there. As always, the service department was extremely well-organized, efficie I LOVE Beaverton Toyota, which is why I drive an hour round trip to go there. As always, the service department was extremely well-organized, efficient; work took not longer than promised; they have a fabulous waiting area that is comfortable, and, for the hungry, they have a place for snacks and free coffee. The reason for 4 stars instead of 5? The person assigned to me gave me incorrect instructions about how to get to the (free) car wash entrance, so I wasted some time driving around More
by rcf
Verified CustomerEmployees Worked With
Patrice S
October 08, 2015
Deceptive practices I recently purchased a 2006 TOYOTA RAV4 at Beaverton Toyota. I purchased it Monday 10/5/2015. Pierceon was the salesman. We noticed some grease around I recently purchased a 2006 TOYOTA RAV4 at Beaverton Toyota. I purchased it Monday 10/5/2015. Pierceon was the salesman. We noticed some grease around the right front axle. I told Pierceon that I would need to get a closer look. He assured me that if there is a problem then Toyota would do whatever it takes to make me happy. I went ahead and bought the vehicle, signed all the papers, put 3500 down. Well Tuesday morning I took a flashlight and looked at the grease and found that something is definitely leaking because it looks like fresh grease. . I took the vehicle back tues morning around 10:00am. I asked for a simple request of an exact estimate of repairs needed. I left the car there. The service manager said to drive it home but I told him I could not drive it with that leak because if it's a boot leaking then I could ruin the joint if it runs out of grease. A boot repair is much less that an axle or cv joint replacement. Well here we are now Wednesday 6:15 pm and I still do not have a written estimate of repairs needed. They have not even taken it into the shop and put it up on a lift to check. All I want is for someone to check it and give me a written estimate of repairs. Another thing is that the service manager Chris told me that he spoke to a mechanic that remembered the last service on the vehicle and said that he saw the grease issue and did not repair it because it was minor. Wow, that reply blew me away. It did not make logical sense that Beaverton Toyota knew of a "Minor" issue but did not repair before selling it to me. And then Chris told me the mechanic verbally told him that the repair would be 3-4 hundred dollars, but nothing in writing. I went back Wednesday 10/7/15 to pick the vehicle up. Pierceon gave me a piece of paper stating that the repair would 500 dollars and that I would pay half. This was not an estimate from the service dept. The salesman wrote this estimate. I still do not know the exact problem. I am so disappointed. More
by rasquez
Employees Worked With
John Cantwell, Pierceon Bellemare
October 08, 2015
Used this service center for my last 3 autos!!l Patrice has been just great! Totally keeps you informed all the time..From the time she took over from her predesessor she has not missed a beat. Patrice has been just great! Totally keeps you informed all the time..From the time she took over from her predesessor she has not missed a beat. More
by richardd35
Employees Worked With
Patrice S
October 08, 2015
Friendly - Helpful - Accommodating David Stephen's friendly, helpful, and low-key approach to sales made me feel like my next door neighbor had accompanied me to the lot. David Stephen's friendly, helpful, and low-key approach to sales made me feel like my next door neighbor had accompanied me to the lot. More
by Jean Lafferty
Employees Worked With
David S, Andrew H
October 07, 2015
Excellent customer service. I went for multi point vehicle inspection. My advisor Josh Nelson was very professional and extremely helpful.Josh provides exceptional customer serv I went for multi point vehicle inspection. My advisor Josh Nelson was very professional and extremely helpful.Josh provides exceptional customer service .Thank You very much Josh and every one at Beaverton Toyota for your taken care of customers! Sent from my iPad More
by Happy customer
Employees Worked With
Josh Nelson
October 07, 2015
Great Customer Care We were looking for a specific car and even though it was not a Toyota Dan Perez found the car and took extra time and effort to acquire the car and w We were looking for a specific car and even though it was not a Toyota Dan Perez found the car and took extra time and effort to acquire the car and worked with us to agree on a reasonable price. After the purchase he also helped acquaint us with the navigation and connecting our phones. He was extremely helpful with our questions and if he did not immediately know the answer he used outside resources to get us there. My wife and I were both very pleased with his professionalism and winning personality. More
by Richard Herrera
Employees Worked With
Dan P
October 07, 2015
Excellent price and sales service The excellent car price listed on the internet brought me in. Tony made it easy for me to drive away with my purchased car that same day. The excellent car price listed on the internet brought me in. Tony made it easy for me to drive away with my purchased car that same day. More
by very happy customer
Employees Worked With
Tony H
October 07, 2015
Five hour oil change Brought my car in early for an oil change and was VERY glad that I did it early. After about 40 minutes tea there, and my service rep came out to rep Brought my car in early for an oil change and was VERY glad that I did it early. After about 40 minutes tea there, and my service rep came out to report that the techs encountered a problem. The service techs reportedly had a problem getting the drain plug out of the oil pan on my 07 Prius, and had to force it out. Instead of stopping to check the car's history or contact Broadway Toyota about the previous service to see if there was trouble then, in their forcing the plug out and trying to reseat it, they damaged the oil pan requiring that to need to be replaced. Broadway was willing to comp my next service for the inconvenience, but without having a chance to look at the problem before the damage was done, they weren't willing (understandably) to cover the cost of the full repair. It was unlikely that a 27yr master tech at their shop couldn't put in a drain plug. Beaverton luckily had the parts in stock, but their accommodation for their part in the trouble was a car wash and five hours of a nice waiting area. I'm still out over $327 for the parts and labor, plus the cost of the oil change. I was left in a situation where a repair wasn't optional but required to get back on the road. Cory was fine to work with at Beaverton, but the service techs likely made a problem on this one that could have been resolved better. He didn't find out about the trouble until the repairs were required, and Broadway's Service manager and I were told that his boss wasn't available to discuss the trouble. More
by ScottK
Employees Worked With
Cory Battan
October 07, 2015
Exceptional and detailed service My special thank you goes to my coordinator - Andrew. He was very professional and kind. The service team gave me options on what else needs to be s My special thank you goes to my coordinator - Andrew. He was very professional and kind. The service team gave me options on what else needs to be serviced on my car. More
by callvictory
Employees Worked With
Andrew Blaine
October 07, 2015
Great Customer Service Went in for an Oil Change and an issue with my stereo. Brian was very helpful and listened to my concerns and got my issues taken care. Went in for an Oil Change and an issue with my stereo. Brian was very helpful and listened to my concerns and got my issues taken care. More
by gizmo56654
Employees Worked With
Brian Spears
