
Beaverton Toyota
Beaverton, OR
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Straightforward morning purchase The Beaverton Toyota website showed two of the autos I was debating, so I stopped by for test drives. Chase was very accommodating in showing both as The Beaverton Toyota website showed two of the autos I was debating, so I stopped by for test drives. Chase was very accommodating in showing both as well as discussing various features through the test drives. I appreciated driving the two back-to-back. I had done my research ahead of my arrival, and so the price was at market value, and as advertised, I worked only with Chase through the transaction. Decision made, Chase handled all the paperwork and details like a pro, and had me on my way in the seat of my "new to me" car in no time. More
Sales and Service Excellence Have been buying Toyotas since 1975 in many different parts of the US. The combination of Rob Busey (Sales), and Greg (Service Manager) are the best. Have been buying Toyotas since 1975 in many different parts of the US. The combination of Rob Busey (Sales), and Greg (Service Manager) are the best. They are extraordinarily substantive, polite and true professionals. Am considering buying a 4Runner for my sister-in-law in Anchorage, and are leaning towards buying it here in Oregon, and paying for its shipment: such is the confidence my wife and I have in them. More
Customer Focus First, I would like to compliment Dan Martini on the way he handled this service call. He was pleasant, fully explained the service and why it was pe First, I would like to compliment Dan Martini on the way he handled this service call. He was pleasant, fully explained the service and why it was performed, and took the time to show me how Beaverton Toyota tracks service on our Avalon. Because the service couldn't be completed until the next day, Dan made arrangements for a rental car at a reasonable rate. The folks at your real facility were also very helpful. The second thing I appreciated was the reduced labor cost for replacing the valve cover gaskets. Because the technician was working in the same area, I was not charged the full labor-rate for replacing the gaskets. I think this is a very positive policy. More
Continual issues We bought a brand new 2015 Toyota Tacoma in June. Since purchasing this truck we have had a mystery noise that cannot be diagnosed by the service team We bought a brand new 2015 Toyota Tacoma in June. Since purchasing this truck we have had a mystery noise that cannot be diagnosed by the service team. So far the truck has been their 6 different times. Each time they tighten something or remove something hoping that it resolves the noise. Then responsibility is placed back on us to drive it an hour away and see if it's been resolved. After removing several parts this last visit it was returned to us and once again the noise is still there and now there is a new noise. We will now have to bring our truck in for the 7th time. Having difficulty diagnosing a problem is one thing but placing the burden of determining if it's been fixed on your customer is unacceptable. More
Service for Camry Always happy with service done, on time and per estimate, everyone is friendly and I feel that the service department only suggests service I need. Always happy with service done, on time and per estimate, everyone is friendly and I feel that the service department only suggests service I need. More
2015 Prius Buying Experience I bought a 2015 Toyota Prius C from Veaverton Toyota dealership. First, I'm very appreciated for very friendly atmosphere here. Second, for the great I bought a 2015 Toyota Prius C from Veaverton Toyota dealership. First, I'm very appreciated for very friendly atmosphere here. Second, for the great customer service. And a big appreciation for the professionalism of the sales associates! More
Won't do the work requested Went in because of clutch on 2012 Tacoma wasn't operating correctly. Was told it was fixed and the previous Beaverton Toyota mechanic forgot to tighte Went in because of clutch on 2012 Tacoma wasn't operating correctly. Was told it was fixed and the previous Beaverton Toyota mechanic forgot to tighten something on the clutch pedal during a TSB repair and this caused wear. But all was fixed now. It wasn't fixed and the pedal now engages right when depressed. Went and got the service manager. He tried it and said it was difficult to depress. While test driving it I explained I am scheduled to take the vehicle on a several hundred mile trip and I want it fixed no matter what. He had it adjusted. I tried it and again told him I wasn't satisfied. Please keep it and FIX it. Was called an hour later and was again told he adjusted it some more. I picked up the truck and explained I want it written in my file I am unhappy and took the truck under duress. I am going to end up going somewhere else because they don't want to pay or help ME PAY for there part of the mistake and are trying to cover there xxx. Don't go here! More
Simple and good value My wife and I went to Beaverton Toyota to look at a Camry. Wasif greeted us and was eager to help. He had a lot of knowledge on the brand and the vari My wife and I went to Beaverton Toyota to look at a Camry. Wasif greeted us and was eager to help. He had a lot of knowledge on the brand and the various models. He explained the value of a good used vs a new with less features. It was simple and to the point. He was very accommodating to us and our infant daughter. I would recommend a visit to see him and the dealership. More
what a great experience This is the first time I can honestly say that I enjoyed the car buying experience... Didn't feel like I was being hustled. It was easy, my salesman w This is the first time I can honestly say that I enjoyed the car buying experience... Didn't feel like I was being hustled. It was easy, my salesman was terrific, and I left with what I came for..... More
Always friendly I always appreciate the level of customer service from the staff at Beaverton Toyota. They are communicative, efficient and friendly. I also love th I always appreciate the level of customer service from the staff at Beaverton Toyota. They are communicative, efficient and friendly. I also love the waiting area with Free Wi-Fi, where I can make the most of my time and get work done while I wait for my car! More