Beaverton Toyota

Awesome customer service!! Steve was very easy to talk to, informative, and helpful in answering all my questions. Steve thanks for helping me find my Truck. you guys rock! Steve was very easy to talk to, informative, and helpful in answering all my questions. Steve thanks for helping me find my Truck. you guys rock! More

Wasi Syed review Wasif Syed was very patient with me and very helpful! He took time to explain to me about technology and told me that he would be happy to help out if Wasif Syed was very patient with me and very helpful! He took time to explain to me about technology and told me that he would be happy to help out if I had questions at a later date. More

Unprofessional salesman sold me a lemon I bought a Prius from this dealer in 2014 which was a good experience. Unfortunately, the second time I went was the opposite. First, it took 15 minut I bought a Prius from this dealer in 2014 which was a good experience. Unfortunately, the second time I went was the opposite. First, it took 15 minutes to even get a salesman to help us. The salesman was Tony who was very friendly but was not knowledgeable about either the first car we wanted to see (the Aveo) or seemingly about the rest of the current used car inventory. We went to take the Aveo on a test drive but Tony could not locate the rear seatbelt. We were about to pull out on the road and had to back back into the lot so we could get out, move the seat, and locate the seatbelts. Once we agreed to purchase the car, the entire process was a challenge. Tony first told us we needed to purchase the warranty (which we didn’t) and then when looking at the price, I noticed several hundred dollars in fees added to the price. Tony said that was for tags and title as well as a security measure that they “had” to do and did on all cars to protect them from theft. He said he would explain all the fees in detail later in the process (which he didn’t). It wasn’t until the very end of the process that I learned that the security measures included in the fees were the “data dots” which I was not interested in and realized was not required but optional. At that point, he said we could forgo those but that it would take another 20 minutes to take those off and at that point we were ready to get out of there, so we left it in. The paperwork took quite a while to figure out as Tony would take the paperwork somewhere to be processed, just to realize that we had missed something. This happened 3 or 4 times and could have been avoided if Tony had just looked over the contract thoroughly before leaving. The most painful part of the process was the warranty. The cost of the warranty would have been close to 30% of my monthly payment and I was not interested. I explained that to Tony, who said ok and that he didn’t want to pressure us. Then the finance manager came over and proceeded to pressure us on the warranty and offered a discount. We again declined firmly. Finally, later in the process, he asked yet again if we wanted the warranty and offered another discount and a longer loan term to get to the monthly payment we wanted, again saying he didn’t want to pressure us (which he was absolutely doing), and when we declined for a 3rd time, mentioned that it wasn’t him, it was the finance manager who was making him pressure us. We drove the car home that evening and the car worked fine. The next morning, my wife went to move the car out of the driveway so she could take our Prius, the car would not start. She tried several times and eventually it finally started and she moved it. About an hour later, I went to try to start the car and it would not start again. It was obviously not a battery issue, the lights and other electronics worked fine, but the car would not even start to turn over. I tried several times before calling the dealership. Once I called the dealership, I spoke to Drew and the initial steps to fix the problem were initiated quickly. I explained to him what was happening with the car (including that the engine would not turn over and that it seemed like an alternator issue which I’ve had before). Once they had the car, it was a real chore to get answers. I was passed from manager to manager and nobody seemed to know what was going on with the car. At one point I was told it had been taken to the Chevy dealer, only to find out that it wasn't. At that point, I was told they weren't able to replicate the problem and then was later told they were replacing the battery (which I knew wasn't the problem). At that point, I got their customer service department involved, which finally led to them taking the car to the Chevy dealer (3 days later). The problem was finally diagnosed as a computer issue (not the battery) but that it would take until Monday to be fixed. My patience had run out so I told them that they either needed to give me a good deal on another car or a great deal on a warranty, neither of which they were willing to do. When I finally told them I wanted a refund, they tried to claim that their return policy was only for exchanges, but once I made it clear I didn't want another car from them, they agreed to refund the money. More

Richard Kim top-notch salesperson and service/parts dept. I don't know if Mr. Kim thought I/we would be an easy sale, NOT!! Mr. Kim was eager for us to find just the right car, in our price range, brand, sty I don't know if Mr. Kim thought I/we would be an easy sale, NOT!! Mr. Kim was eager for us to find just the right car, in our price range, brand, style, color, and efficiency. He was wise not to go far out from our priceline, yet showing us style and efficiency, also not showing or allowing us to purchase something that he felt was "just not a good thing." He had to endure the fact, that he was dealing with a woman, who wasn't sure of what she wanted or didn't want. Just when he thought we were on a roll, of course I changed my mind and settled on a diff. car. Mr. Kim was great; he even could joke with my husband, they even had the same first names. Needless to say, Mr. Richard Kim is great, he knows his business, he knows his cars the in's and outs, the good and bad. He is a very competent dealer, he is honest and kind, he met all our needs and concerns above and beyond our expectations. My Richard had to go to the dealership to pick up a 2nd key, his anticipation of having to pay extra was blindsided when they said "No charge." We are very grateful for the great service and outstanding people like Beaverton Toyota, really good company to deal with. Thank you all for a very pleasant experience, Alice T Long, PS, I am not an easy person to sell to. More

NEW CAR THE BEST CUSTOMER SERVICE,,, FROM HASAN ABDEL I WILL RECOMMEND TO A FEW FRIENDS THAT ARE INTERESTED IN BUYING A CAR,,,,,TANK YOU HASAN FOR ALL THE TRO THE BEST CUSTOMER SERVICE,,, FROM HASAN ABDEL I WILL RECOMMEND TO A FEW FRIENDS THAT ARE INTERESTED IN BUYING A CAR,,,,,TANK YOU HASAN FOR ALL THE TROUBLE THAT WE PUT YOU THROUGH AND WE THANK YOU FOR THAT More

Best car buying experience ever! Started with on line contact with Kaitlin and completed with purchase on site. David was so knowledgable and brought us through the process so effici Started with on line contact with Kaitlin and completed with purchase on site. David was so knowledgable and brought us through the process so efficiently. They had just the vehicle requested and great trade-in too. Worth the drive from Depoe Bay. More

Excellent customer service All can I say is since the moment you walk into this dealer the service is very professional, they are pending about the customer needs and answer all All can I say is since the moment you walk into this dealer the service is very professional, they are pending about the customer needs and answer all your questions very good, in my case Wasif Syed was assigned to show me the car I was interested to see, and he explained very well all the options and the features of this car, I strongly recommend this dealer as a very good option to buy a car. More

Toyota 4runner Trail Premium My experience with Beaverton toyota was nothing short of excellence starting with the lot and the dealership very clean easy to find with a wide selec My experience with Beaverton toyota was nothing short of excellence starting with the lot and the dealership very clean easy to find with a wide selection of vehicles to chose from. Walking in we were pleasantly welcomed by the receptionist, there were customers sitting at a couple of tables that appear to be enjoying their experiences, smiles all around. the receptionist promptly called for the salesman Raze Gaspeed. As we waited for him an elderly salesman looked as if he was going to pounce on us like old school style but thought better of it. We were offered refreshments if wanted, the waiting area for customers waiting for their car to be serviced is quite nice, with snacks, refreshments and comfort seatings. The salesman Raze and Drew of the finance department are very gracious and pleasant to deal with not pushy at all but very informative on the vehicle I was about to purchase, and informing me of other options that I my consider. All in all a very pleasant experience, Thanks to you Raze and Drew and to Beaverton Toyota and a special Thanks to Nataly from internet sales for having a great rapport with me, quite enjoyable. More

Would recommend. Bought a new Prius. Was very easy. Excellent sales reprasentative and good price for the vehicle. Was able to find the vehicle I wanted and have a Bought a new Prius. Was very easy. Excellent sales reprasentative and good price for the vehicle. Was able to find the vehicle I wanted and have a good experience during the entire vehicle purchase. Would go back. More

would recommend to a friend Two big thumbs up. Fast, friendly...and free coffee & donuts!! I am appreciative of the included free car wash coupon & had good experiences both visi Two big thumbs up. Fast, friendly...and free coffee & donuts!! I am appreciative of the included free car wash coupon & had good experiences both visits. More