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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.1
713 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 713 reviews

July 26, 2024

The service advisor was horrible. Communication was none existent from the time I dropped my truck off. Until I picked it up 5 days later. Her name is Karla Calixto, and she should be More

by 1cpipkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karla Calixto
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July 25, 2024

Michele was outstanding she really knows her business I would buy another vehicle from her!!!! More

by Tar1970
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle shepherd
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July 25, 2024

I've gotten 3 vehicles from the Northside location over the past 8 years. Don't see myself going anywhere else. More

by antsan71
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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July 24, 2024

The purchase took longer than expected. I had already wired money the day before for the entire cost of the vehicle and it still took two hours to complete the transaction. It seemed there More

by Harry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Georgia Aplon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn
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July 23, 2024

Justin and Wesley in the service department are very caring and try really hard to get you taken care of in a timely manner. More

by Laura Arce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Wesley, in service dept
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Jul 24, 2024 -

Beck & Masten Buick GMC North responded

Hi Laura, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
July 19, 2024

Professional friendly and very time conscious for their customers - distance ia little far but worth it! More

by hawkinsinez1253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jul 20, 2024 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
July 17, 2024

Sales and manager is nice , help me to get better deal, will com back again More

by Shilu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Georgia Aplon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar
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Jul 17, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Helpful
July 17, 2024

Forgot to reset oil life button, did not check tire pressure when they rotated tires and had to be reminded to wash car after all services were completed. More

by Cchaplain1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Georgia Aplon
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2024 -

Beck & Masten Buick GMC North responded

Cchaplain1, Thank you for your feedback, and I apologize that our service fell short of your expectations. We deeply regret any inconvenience you may have encountered on your recent visit with us. Please, allow me the opportunity to make things right and regain your trust as a valued client. I have provided my email information; I look forward to hearing from you. Joe Pierce, General Manager josephpierce@Group1Auto.com

Helpful
July 16, 2024

The service is great ,they follow thru with their commitment n make sure job is done right More

by kenni2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camera haye
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Jul 17, 2024 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Helpful
July 12, 2024

We were super impressed with Dai. She was very knowledgeable about the GMC Acadia we purchased. Stellar customer service. A very smooth transaction for sure, I’m sending all my family More

by ashton129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dai
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Jul 13, 2024 -

Beck & Masten Buick GMC North responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
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