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Beck & Masten Buick GMC North
Houston, TX
640 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 640 reviews
May 07, 2024
Absolutely horrible experience. I was told my service would take less than 2 hours. I scheduled specifically for this past Saturday for a “certain tech” that was only available eve I was told my service would take less than 2 hours. I scheduled specifically for this past Saturday for a “certain tech” that was only available every other weekend. 7:15 appt time. I arrived at 7. Spoke with a “Justin” who has zero customer service skills and he explained that my vehicle would not be ready until the afternoon. I explained that Cameron and another young lady both explained that my service would take less than 2 hrs and that I was fine with waiting. Justin said that there were other cars that were a higher priority and I would need to take a Lyft home and come back later that afternoon. The Lyft smelled and I also get carsick. I take the 35min ride home only to be home long enough to finally get over the nauseous feeling and get a phone call that my car is ready. At 8:35? Hmmm. Seems that I COULD have waited there for my vehicle. As I was previously told. I asked the young lady that called to tell me my car was ready why was I told late afternoon and why was I sent home? She said there was a miscommunication. How?! “Justin” had the service paperwork?! Could he not have read it?! So she proceeds to order another Lyft. When she recites the address- it’s for a SC address. Are you really sending a Lyft for South Carolina? I proceed to tell her- no. It’s the address you JUST had me dropped off at. So I have ANOTHER 35min ride back to the dealership (again getting carsick) to pick up my vehicle that I could have already been in and doing the things I had scheduled. That I canceled due to “Justin” telling me my car wouldn’t be ready until late afternoon. The communication here is horrible. This is my second vehicle here and have had nothing but issues with both. I would never recommend this dealership. And of course- management never cares. More
by jennifer.sommer92113
Employees Worked With
Justin
Helpful May 05, 2024
Great staff Oil change specials are great professional fast service they even had lunch for us fast service they even had lunch for us More
by John.laskoskie
May 04, 2024
My salesman Terrance Johnson made the sales process as easy and fast as i’ve ever experienced. He handled everything start to finish with true professionalism. easy and fast as i’ve ever experienced. He handled everything start to finish with true professionalism. More
by lafe_1977
Employees Worked With
Terrance Johnson
May 03, 2024
Great working with Glen and Michelle! Returning customer for excellent service! 5 stars for them Returning customer for excellent service! 5 stars for them More
by karimkhorsheed
May 02, 2024
Estoy muy setisfecho i muy contento con mi nueva gmc sierra i con el servicio que me brindaron muchas gracias beck&masten sierra i con el servicio que me brindaron muchas gracias beck&masten More
by zumaya1471
May 02, 2024
We saw and even communicated with several sales agents on the floor and was not offered any assistance until we took out upon ourselves to come inside and That's when Hector Rincon met with us at the door an the floor and was not offered any assistance until we took out upon ourselves to come inside and That's when Hector Rincon met with us at the door and made it a point to really welcome us. Had he not met with us, we would not have stayed at all. He was fantastic. Attentive, assuring, aware and lived up to his excellence award he displays. If you do go here, look for him. More
by QuintonM
Employees Worked With
Hector Rincon
April 28, 2024
My salesman Trey finance Manny didnt hold up To what they told me they do told me they do More
by JK
