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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.3
1,124 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 1,124 reviews

February 07, 2025

Left dealer with cracked windshield and missing clips on my fender flares. Eric (service director) said he will take care of it by order new windshield and clips for me. Never heard back from him after ema More

by Mrleevnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John/ Eric
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Feb 13, 2025 -

Beck & Masten Buick GMC North responded

Thank you for your feedback. You are super important to us. It looks like we left several voicemails, I will verify your phone number and reach out to you via email as well. You can also reach me at kwood@group1auto.com or 281-897-6446 Khara Wood Service Manager

February 05, 2025

Great team which will continue providing great service once You take Your vehicle home and need checkups or repairs More

by Arodriguez222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Avila
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Feb 10, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 04, 2025

Everyone was very nice and easy to work with! They had a great selection of vehicles More

by Sarah Woodruff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pj
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Feb 07, 2025 -

Beck & Masten Buick GMC North responded

Hi Sarah, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 03, 2025

The service and service staff were very punctual and attentive. The quality of workmanship was excellent! More

by Rmoody7307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gil Campos
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Feb 07, 2025 -

Beck & Masten Buick GMC North responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 03, 2025

Poor communication Poor management No loaners Customer service is horrible I wish there was a closer GMC service department More

by Dustinhanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department as a whole
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Feb 07, 2025 -

Beck & Masten Buick GMC North responded

Thank you for taking the time to leave us feedback about your most recent experience. We care about all of our customers, and you are very important to us. I apologize if you felt any less than important to us. Please reach out to me at kwood@group1auto.com Thank you, Khara Wood Service Manager

February 02, 2025

Our salesman was extremely helpful, we love our new SUV. Gave us a great deal More

by Rgc7401
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 31, 2025

The service department sucks. My service representative would not respond to text messages or calls from me about my vehicle. I had to drive to the dealership to find out if my ve More

by louisgill007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Coracassos
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Feb 18, 2025 -

Beck & Masten Buick GMC North responded

Thank you for taking the time to give us this feedback. We value your business here at Beck N Masten GMC North. Please reach out to me at kwood@group1auto.com I want to further discuss. Khara Wood Service Manager

January 29, 2025

The best buying experience I have ever had. Jarvis was my salesman. He was people oriented and related to my needs. Thanks Robert More

by Rggunby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

January 29, 2025

Performed oil change and replaced air filter. Left turn signal blinking very fast. Hood hydraulic strut not working. More

by medranojm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hayes
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Feb 07, 2025 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (281) 469-5222.

January 27, 2025

This is my 3rd purchase, enjoyed the process. The salesman was very knowledgeable on the vehicle I purchased. Highly recommend B&M to my friends. More

by Louie McQuirter
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
John Ivanic
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Feb 07, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for taking the time to leave a review for us at Beck & Masten Buick GMC North. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!

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