Beck & Masten Buick GMC North

Excellent Service at Beck & Masten Buick GMC North I recently purchased a GMC Acadia from Beck & Masten Buick GMC North and had an outstanding experience. From the moment I walked in, I was greeted with recently purchased a GMC Acadia from Beck & Masten Buick GMC North and had an outstanding experience. From the moment I walked in, I was greeted with a friendly and professional demeanor. My salesperson, Lovish, was incredibly knowledgeable, patient, and helpful throughout the entire process. They took the time to understand my needs and preferences, and presented me with several options that fit within my budget. The finance department was also very efficient and transparent. They explained all the terms and conditions clearly, and answered all my questions patiently. The overall experience was seamless and stress-free. I am extremely satisfied with my purchase and highly recommend Beck and Masten North to anyone in the market for a new or used vehicle. More

Jarvis was very helpful! He had several customers but was very attentive even in the middle of a severe storm!. He had several customers but was very attentive even in the middle of a severe storm!. More

Making an appointment for serve was a simple phone call . I was given several choices of times to make the appointment convenient. I was given an estimated 1.5 hours to complete the service when I booked it. I was given several choices of times to make the appointment convenient. I was given an estimated 1.5 hours to complete the service when I booked it. When I arrived for my appointment, a courteous young man met me at my vehicle to inform me my service advisor would meet me at my vehicle shortly. My service advisor, Sunni Felix cordially greeted my and quickly and efficiently checked in my vehicle. She advised that because of the high volume of service work that had come in, that my wait would be approximately 2-2.5 hours. She told me that because the answering center that set the appointment was not on location, they did not have a good estimate of wait times. She gave me her direct phone number when I left so I could easily check on the status of my service. When the work was completed, Sunni sent a text message which I didn't see and followed up with a phone call which I really appreciated. Sunni was out for her lunch break when I returned for my vehicle. Service advisor, Adrian, graciously took care of getting me checked out. Other than the call center's lack of awareness of the level of activity in the service department, my experience was positive because of the professionalism of the service advisors, Sunni and Adrian, and those who assisted them. More

Mike Sharif was excellent to work with. I explained what I was looking for and he delivered. I explained what I was looking for and he delivered. More

Had a huge hiccup, after buying my 2018 Sierra. As Is. Beck Masten William Vandergriff, Jarvis Payton, Karime Nava and Joe Pierce thank you for making this the best car buying experience in my life. As Is. Beck Masten William Vandergriff, Jarvis Payton, Karime Nava and Joe Pierce thank you for making this the best car buying experience in my life. I’m 68 and have bought many vehicles in my life! More

I went in for an oil change. They were very quick and they fixed all my recalls. Great same day service! Glad to receive excellent service. They were very quick and they fixed all my recalls. Great same day service! Glad to receive excellent service. More

Very attentive and explained everything in detail. And willing to go above and beyond to make a sale And willing to go above and beyond to make a sale More

I went in for a simple oil change and tire rotation, and as usual I had zero issues doing so. I initiated the service in the GMC app and was actually surprised they were servicing so close to Christmas. E as usual I had zero issues doing so. I initiated the service in the GMC app and was actually surprised they were servicing so close to Christmas. Even though I’m not one to complain about wait times, considering the place was a madhouse, I felt the wait time was appropriate as usual. I’ll be back in the new year when my service is due and go ahead and get the non critical items knocked off the list (coolant and rear differential fluid exchange). More

I got my vehicle December 3rd, on December 14th it completely stopped working. Between issues with OnStar and the dealership I had to pay for a tow service, a car rental and to this day I have not rec completely stopped working. Between issues with OnStar and the dealership I had to pay for a tow service, a car rental and to this day I have not received an update on a date for the car to be fixed by. It has been since the 17th and I have no clue when my car will be fixed by. Our advisor has not bothered to reach out and let us know how things are going to we have to call the dealership anytime where looking to get an update. Not very happy at all. Not sure id recommend this dealership or service department to anyone. More

My two go dealership when it comes to GMC. Mike is always there to take care of, and get great deals. Mike is always there to take care of, and get great deals. More