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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.3
1,087 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 1,087 reviews

March 25, 2024

Took my vehicle in to have it checked out and do some necessary things such as tire rotation, oil change and a front license plate holder placed. Brought this vehicle back from Indianapolis. Dealt with More

by dkirkwood1959
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Karla Calixto
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Apr 03, 2024 -

Beck & Masten Buick GMC North responded

That's fantastic to hear! We're thrilled that Karla provided you with such excellent service, and we appreciate your kind words. We're glad that we could meet your expectations during your visit for various services. Karla will be delighted to assist you with any future needs, and we look forward to continuing to provide you with top-notch service.

March 23, 2024

The service advishow no respect to the customer, making them feel that they are lying about the experience of the day ahead with the coupon. More

by stevenlwhite59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
142342 Nazmul Hague
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Mar 27, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mike Hoeller, mhoeller@Group1Auto.com

March 23, 2024

I have purchased several new Yukon XLs from Beck and Masten because the dealership has competitive pricing, provides timely and trustworthy vehicle service and retains professional, knowledgeable, frien More

by Rfarrelltx
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin?
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Mar 28, 2024 -

Beck & Masten Buick GMC North responded

Thank you for sharing your positive experiences with Beck & Masten Buick GMC North! It's great to hear that you appreciate our competitive pricing, timely and trustworthy vehicle service, as well as our professional and customer-oriented employees. We appreciate your loyalty and business!

March 22, 2024

Cameron was helpful and courteous and answered all my questions. Would definitely use him again. More

by angelicasan02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
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Mar 27, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback! We're glad Cameron provided you with helpful and courteous service. We look forward to assisting you again in the future.

March 22, 2024

Drop off was great. Repair cost was outrageous. Follow up letting me know my vehicle was ready, never happened. Just showed up on Friday because was told it would be don More

by gilmore0902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
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Mar 27, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize that you were not notified that your vehicle was reached. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mike Hoeller, mhoeller@Group1Auto.com

March 22, 2024

Customer service tech, SyQuoia James, was very professional, informative, helpful, and delightful to work with. Need to keep her! She is definitely an asset to Beck & Masten. Great job! More

by bspampinato
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
SyQuoia James, Georgia Aplon, Georgia Aplon
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Mar 23, 2024 -

Beck & Masten Buick GMC North responded

We're delighted to hear about your positive experience with SyQuoia at Beck & Masten Buick GMC North. We value your feedback and are proud to have her as part of our team. Thank you for your kind words!

March 21, 2024

This was the best service I’ve ever had, and that’s saying something I’m 72 yo. Thank you Ms James for this amazing service. More

by o-figueroa
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Syquoia James
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Mar 23, 2024 -

Beck & Masten Buick GMC North responded

Great to hear that you had such an amazing experience with us! If you ever need anything else, don't hesitate to reach out.

March 21, 2024

I was very pleased with everything at the dealership. The customer service I received there was just wonderful. I am very pleased with my Choice in the dealership that I chose . And the sales person was More

by leahthib
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarvis Payton, Georgia Aplon, Georgia Aplon
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Mar 27, 2024 -

Beck & Masten Buick GMC North responded

We are thrilled to hear that you had a wonderful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 20, 2024

The Service Department provides exceptional service. Dee makes all the difference, and you know everything will be done fair and right. I’ve been a customer for last 10 years, and will continue to be du More

by Trisha Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dee, Fuimaono
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Mar 22, 2024 -

Beck & Masten Buick GMC North responded

We're thrilled to hear about your positive experience with our Service Department and Dee's exceptional service. Thank you for being a loyal customer for the last 10 years, and we're committed to providing outstanding service for years to come!

March 20, 2024

I’ve had issues with my truck and was told I didn’t have guarantee. It was not true! More

by Bdryinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Syquioa
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Mar 21, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mike Hoeller, After Sales Director mhoeller@Group1Auto.com

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