Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.3
1,126 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
Contact Dealership
View Awards

11300 Farm to Market 1960 Rd W

Houston, TX

77065

Directions

By Type

Showing 1,126 reviews

April 01, 2024

Josh helped create a seamless truck buying experience for me while helping tailor everything to meet my needs, and work with my requests. The whole process in and out the door took less than 4 hours, and not More

by MadiZwernemann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh smith , Georgia Aplon, Georgia Aplon
Report | Print
Apr 05, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your kind words for our staff, we appreciate it!

April 01, 2024

John was great. We knew exactly which car we wanted when we aren’t. He got the car for us so we could test drive it. The process for completing the deal was fast and More

by Sabrina M.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gerges , Georgia Aplon
Report | Print
Apr 05, 2024 -

Beck & Masten Buick GMC North responded

It's great to hear that John provided excellent service and helped you find the car you wanted quickly. The efficient process and helpful finance team made your experience even better. Enjoy your new car!

April 01, 2024

It was a very good experience buying my first gmc sierra in this dealership 100 percent recommended More

by Cfranco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John ivanic, Georgia Aplon, Georgia Aplon
Report | Print
Apr 04, 2024 -

Beck & Masten Buick GMC North responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future. Enjoy your first GMC Sierra!

March 30, 2024

Beck & Masten team is the best group of people. From the sales team to managers and the service department. I will only buy my vehicles from this dealership. More

by CGarnett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Wolf & John Gerges both get 5 stars , Georgia Aplon
Report | Print
Apr 04, 2024 -

Beck & Masten Buick GMC North responded

That's wonderful to hear! We're thrilled that you had such a positive experience with the Beck & Masten Buick GMC North team, from the sales team to the managers and service department. It's great to know that you have such high regard for us and that you will continue to buy your vehicles from our dealership. We're here to help and appreciate your loyalty!

March 30, 2024

The service was great. The service lady was great. The time was great. Have a blessed day More

by ajblanchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon
Report | Print
Apr 04, 2024 -

Beck & Masten Buick GMC North responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 30, 2024

I did not get actually view the dealership, but my salesman was very nice and appreciate the kindness and felt as if I was actually at the dealership. More

by Pabloram.0426
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salesman David
Report | Print
Apr 04, 2024 -

Beck & Masten Buick GMC North responded

It's great to hear that despite not physically viewing the dealership, you felt welcomed and appreciated the kindness of your salesman. We're here to ensure your continued satisfaction with our services.

March 30, 2024

I’m disappointed with my service I thought my oil pan and cap Was going to be replaced It was patched More

by Websterdebra58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron
Report | Print
Apr 03, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing your disappointment with our service to my attention. I apologize for the misunderstanding regarding the replacement of your oil pan and cap. It seems there was a miscommunication, and I would like to rectify the situation. Please contact me directly so we can discuss your concerns further. I am eager to address this issue and regain your trust. Looking forward to speaking with you. Joseph Pierce General Manager josephpierce@Group1Auto.com

March 29, 2024

The bouncing of one person to another to help with service is terrible. My problem up to now has not resolved. More

by Garcia_ismael
Recommend Dealer
No
Employees Worked With
Georgia Aplon, Georgia Aplon
Report | Print
Apr 03, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize that your concerns were not addressed. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mike Hoeller General Manager mhoeller@Group1Auto.com

March 29, 2024

Clean environment, professional staff, used merchandise clean and ready to go, agreeable with financial details. Satisfactory sales agreement. More

by robertdown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Ortega, Terrence (Sales).
Report | Print
Apr 04, 2024 -

Beck & Masten Buick GMC North responded

Thank you for sharing your experience with us! We're delighted that you found our environment clean, our staff professional, and our used merchandise clean and ready to go. We're also glad that you found our financial details agreeable and that you were satisfied with the sales agreement. We appreciate your business and look forward to serving you again in the future!

March 29, 2024

Service advisor was great, had an appointment with them in the am and still 2.5 hours just for an oil change. And when I get the auto back the oil meter was never updated and had oil stains all over my pa More

by Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keandre,
Report | Print
Apr 03, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing your concerns to my attention. I apologize for the inconvenience you experienced during your recent visit. It's disheartening to hear about the delay in completing your oil change appointment and the oversight with updating the oil meter. Your feedback about the importance of a reliable service team is invaluable, and I assure you that we are committed to addressing this issue promptly. Please contact me directly so we can discuss this matter further and ensure that we meet your expectations in the future. I appreciate your feedback and the opportunity to earn your continued business. Joseph Pierce General Manager josephpierce@Group1Auto.com

1
...
54
55
56
...
113