Beck & Masten Buick GMC North

I purchased a 2020 BMW from Beck and Mastens on FM 1960 back in November of 2022. I traded in the vehicle that I currently had and accidentally forgot to get my $500 Prada sunshades out of the eyeglass ho back in November of 2022. I traded in the vehicle that I currently had and accidentally forgot to get my $500 Prada sunshades out of the eyeglass holder in the car. I called back a couple of days later to inform the used car sales manager that I had forgotten to get my rhinestone steering wheel cover and my Prada sunglasses out of the car. They returned my steering wheel cover but never recovered my sunglasses and the trade in stayed on the lot for months until they sold it to an auction. The funny thing is that the sunglasses were prescribed. Since the sunglasses were never recovered, and they told me that there was a place that they put sunglasses that they recovered from cars, I assume that one of their employees stole the sunglasses. I tried for months to get compensated for the sunglasses since one of the Beck and Masten's employees stole the glasses and finally in March of 2023 they said that thy would reimburse me $250 for the glasses. I never received the check and it is now June 2023. Now I am being told that the dealership has been purchased and there is nothing that they can do to reimburse me. If your employee's will steal from a customer they are surely stealing from you. If you read your review please respond to me and let me know how I can get reimbursed for my stolen sunglasses. I am giving this dealership one star because I can not give it no stars to submit this review. If you need my contact information please reach out to the used care sales manager as that is who I have been conversing with since this happened. More

How to lose $2500 in 5 days. We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in abo We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in about 2 days later to have them do a diagnostic and they told us the Fly wheel was bad and it was under Hyundai warranty. We then took it to Hyundai to have it service, we had to wait almost a week to schedule and appointment and another 4-5 days for hyundai diagoise it. The transmission and flywheel was bad and needed replacement. The car was NOT under warranty and wanted $7400 to repair. After trying to call Beck and Masten for the whole day and not able to get in touch with any of the Manager. I decided to drive in and talk to them about the situation. They said they can do a swap. Which in my mind I was thinking I would get the amount I paid for the Veloster, $17,500 back and apply to the new car. Well this was not the case. they did a trade in and only gave us 14,500 for the car. I had to negotiate and they ended up giving us $15,000 for the car. They gave us no deal toward the new car and we paid pretty much full price. After waiting around their financial office for 2 hours to get service because they just upgraded their system due to being bought by a new company. It was just us in the building waiting for them to figure things out. To sum it up, we had a car for 5 days. lost $2500 because THEY SOLD US A BAD CAR. Instead of trying to make it right and giving us a decent deal on a new one. We had no choice but to pay full price on the new one because we can't really trade the bad car they sold us to a new dealership... Our saleman Aaron Jones was very good but there are limitation on what he can do without his manager approval. The manager not wanting to make things right really left us salty in this whole situation. This whole situation Bernardo Melendez (Preown- Sales manager) never even try to talk to us in person to try and make things right. I had to call his office about 20 times to even talk to him. Update: 5/23/2023 So instead of trying to make things right.. They try to buy us off with a cheap window tint or some free car mat.. Asking me to remove this review. How can you scam someone for thousands of dollar and expect to make things right with a 200$ mats.... More

Worst car dealership to deal with. We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in abo We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in about 2 days later to have them do a diagnostic and they told us the Fly wheel was bad and it was under Hyundai warranty. We then took it to Hyundai to have it service, we had to wait almost a week to schedule and appointment and another 4-5 days for hyundai diagoise it. The transmission and flywheel was bad and needed replacement. The car was NOT under warranty and wanted $7400 to repair. After trying to call Beck and Masten for the whole day and not able to get in touch with any of the Manager. I decided to drive in and talk to them about the situation. They said they can do a swap. Which in my mind I was thinking I would get the amount I paid for the Veloster, $17,500 back and apply to the new car. Well this was not the case. they did a trade in and only gave us 14,500 for the car. I had to negotiate and they ended up giving us $15,000 for the car. They gave us no deal toward the new car and we paid pretty much full price. After waiting around their financial office for 2 hours to get service because they just upgraded their system due to being bought by a new company. It was just us in the building waiting for them to figure things out. To sum it up, we had a car for 5 days. lost $2500 because THEY SOLD US A BAD CAR. Instead of trying to make it right and giving us a decent deal on a new one. We had no choice but to pay full price on the new one. Our saleman Aaron Jones was very good but there are limitation on what he can do without his manager approval. The manager not wanting to make things right really left us salty in this whole situation. This whole situation Bernardo Melendez (manager) never even try to talk to us or make things right. I had to call his office about 20 times to even talk to him. More

How to lose $2500 in 5 days buying a bad car from this dealership. We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We to dealership. We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in about 2 days later to have them do a diagnostic and they told us the Fly wheel was bad and it was under Hyundai warranty. We then took it to Hyundai to have it service, we had to wait almost a week to schedule and appointment and another 4-5 days for hyundai diagoise it. The transmission and flywheel was bad and needed replacement. The car was NOT under warranty and wanted $7400 to repair. After trying to call Beck and Masten for the whole day and not able to get in touch with any of the Manager. I decided to drive in and talk to them about the situation. They said they can do a swap. Which in my mind I was thinking I would get the amount I paid for the Veloster, $17,500 back and apply to the new car. Well this was not the case. they did a trade in and only gave us 14,500 for the car. I had to negotiate and they ended up giving us $15,000 for the car. They gave us no deal toward the new car and we paid pretty much full price. After waiting around their financial office for 2 hours to get service because they just upgraded their system due to being bought by a new company. It was just us in the building waiting for them to figure things out. To sum it up, we had a car for 5 days. lost $2500 because THEY SOLD US A BAD CAR. Instead of trying to make it right and giving us a decent deal on a new one. We had no choice but to pay full price on the new one. Our saleman Aaron Jones was very good but there are limitation on what he can do without his manager approval. The manager not wanting to make things right really left us salty in this whole situation. This whole situation Bernardo Melendez (manager) never even try to talk to us or make things right. I had to call his office about 20 times to even talk to him. More

The service writer Rodrigo needs training in customer service. I have been taking my vehicle at this location since 2011, and up to last month my expectations were exceeded. Rodrigo greeted me with a not service. I have been taking my vehicle at this location since 2011, and up to last month my expectations were exceeded. Rodrigo greeted me with a not caring attitude and informed me of incorrect information about my vehicle. I will be coming back for services, but do not deal with Rodrigo. More