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Beck & Masten Buick GMC North
Houston, TX
1,230 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,230 reviews
July 15, 2023
I have been trying to contact someone in finance with Beck & Masten North for about two weeks . Have been sent by sales / receptionist to mailboxes that can not take messages numerous times. Left multipl Beck & Masten North for about two weeks . Have been sent by sales / receptionist to mailboxes that can not take messages numerous times. Left multiple requests with staff and answering service for someone to contact me but no one ever does . My wife and I have purchased three GMC pickups there and my father-in-law has purchased two Denali GMC trucks . I want someone to contact me regarding GAP insurance on a 2019 GMC pickup that my wife purchased in 2019 . She cancelled the GAP insurance in 2019 as I verified with Preferred Administrators More
by mwlester
Employees Worked With
Unknown - Can’t Contact
July 12, 2023
I don’t know where to start with this dealership… I bought a used Tahoe in 2021 and did not have any issues, but I recently bought a 2023 Yukon and my husband and I have had NOTHING but problems! It st bought a used Tahoe in 2021 and did not have any issues, but I recently bought a 2023 Yukon and my husband and I have had NOTHING but problems! It started when they tried to cheat us on the trade-in; they took off $5,000 from when they initially quoted the trade-in at (which was only about 3 weeks from when we went to purchase the new car). We then had to wait 4 hours the first night, all for finance, and then another 3 hours the next day, for finance. We then sat there for 2 hours in the finance managers office signing documents. They were in the middle of moving owners and did not know ANYTHING about the system or how to upload the hand signed documents we were signing. During signing, we were told that most of our upgrades were going to be removed due (they didn’t add everything up, so when they did our loan it wasn’t enough for the extra items we originally ordered with the car). So we lost the floor mats, the decals, and the door trim protector. (I paid for the mats on GM's website and our sales rep got in contact with us a couple of days later and hooked us up on the door trim). So we take the truck home; and the following weekend, the finance manager calls us back and tells us we have to go back to the dealership to sign the papers all over again because he made a mistake on something, I can't remember now. He then was telling us we were going to lose one of the packages that came with the car; the inside/outside protection, from stains, rock chips, leather tear, etc. I lost it at that point and he took back what he said. We also were not able to get our money from the previous warranties we purchased with the Tahoe. We were going to use that towards the down payment, but the finance manager told us they were not able to get the information from it since they no longer have access to the documents prior to the owner change. So we’re having to wait to get a check in the mail. It’s now over a month since purchasing the new car, and I haven’t heard anything about the warranty check and now my paper tags have expired. I tried for DAYS getting in contact with the dealership in regards to both and no one has been able to tell my crap. I finally got an email back today from the warranty/claims department, they told me that the finance department never filled out a cancellation form for the warranties and now I have to fill it out. I also called the dealership just now about my plates, they STILL have no idea where the plates are and when I’ll get them. I told her that someone last week told me that they could just send me an email with a new tag. The receptionist said “no I can’t do that without the manager's authorization”. So she went to go “talk” to the manager; put me on hold for about 5 minutes, came back and told me that he was in a meeting and would reach out later. I kept telling her the plates were expired and I could possibly get a ticket; it just went in one ear and out the other. And of course neither the sales guy or the finance manager work there anymore and we live an hour away, so it’s not easy to keep making trips there. So to summarize this ridiculous story… STAY AWAY FROM BECK AND MASTEN. More
by scamp
Employees Worked With
Georgia Aplon
June 15, 2023
I purchased a 2020 BMW from Beck and Mastens on FM 1960 back in November of 2022. I traded in the vehicle that I currently had and accidentally forgot to get my $500 Prada sunshades out of the eyeglass ho back in November of 2022. I traded in the vehicle that I currently had and accidentally forgot to get my $500 Prada sunshades out of the eyeglass holder in the car. I called back a couple of days later to inform the used car sales manager that I had forgotten to get my rhinestone steering wheel cover and my Prada sunglasses out of the car. They returned my steering wheel cover but never recovered my sunglasses and the trade in stayed on the lot for months until they sold it to an auction. The funny thing is that the sunglasses were prescribed. Since the sunglasses were never recovered, and they told me that there was a place that they put sunglasses that they recovered from cars, I assume that one of their employees stole the sunglasses. I tried for months to get compensated for the sunglasses since one of the Beck and Masten's employees stole the glasses and finally in March of 2023 they said that thy would reimburse me $250 for the glasses. I never received the check and it is now June 2023. Now I am being told that the dealership has been purchased and there is nothing that they can do to reimburse me. If your employee's will steal from a customer they are surely stealing from you. If you read your review please respond to me and let me know how I can get reimbursed for my stolen sunglasses. I am giving this dealership one star because I can not give it no stars to submit this review. If you need my contact information please reach out to the used care sales manager as that is who I have been conversing with since this happened. More
by ameshay1
Employees Worked With
Used Car Sales Manager
June 14, 2023
Could not get anyone to call me back for a simple windshield issue that I bought supplemental insurance for. After purchasing more than 10 vehicles in the last 8 years, I will take my business somewh windshield issue that I bought supplemental insurance for. After purchasing more than 10 vehicles in the last 8 years, I will take my business somewhere else. Professionalism doesn’t stop after sales More
by Randy.walls5
Employees Worked With
Finance will not answer or return a call, Georgia Aplon, Georgia Aplon
May 23, 2023
How to lose $2500 in 5 days. We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in abo We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in about 2 days later to have them do a diagnostic and they told us the Fly wheel was bad and it was under Hyundai warranty. We then took it to Hyundai to have it service, we had to wait almost a week to schedule and appointment and another 4-5 days for hyundai diagoise it. The transmission and flywheel was bad and needed replacement. The car was NOT under warranty and wanted $7400 to repair. After trying to call Beck and Masten for the whole day and not able to get in touch with any of the Manager. I decided to drive in and talk to them about the situation. They said they can do a swap. Which in my mind I was thinking I would get the amount I paid for the Veloster, $17,500 back and apply to the new car. Well this was not the case. they did a trade in and only gave us 14,500 for the car. I had to negotiate and they ended up giving us $15,000 for the car. They gave us no deal toward the new car and we paid pretty much full price. After waiting around their financial office for 2 hours to get service because they just upgraded their system due to being bought by a new company. It was just us in the building waiting for them to figure things out. To sum it up, we had a car for 5 days. lost $2500 because THEY SOLD US A BAD CAR. Instead of trying to make it right and giving us a decent deal on a new one. We had no choice but to pay full price on the new one because we can't really trade the bad car they sold us to a new dealership... Our saleman Aaron Jones was very good but there are limitation on what he can do without his manager approval. The manager not wanting to make things right really left us salty in this whole situation. This whole situation Bernardo Melendez (Preown- Sales manager) never even try to talk to us in person to try and make things right. I had to call his office about 20 times to even talk to him. Update: 5/23/2023 So instead of trying to make things right.. They try to buy us off with a cheap window tint or some free car mat.. Asking me to remove this review. How can you scam someone for thousands of dollar and expect to make things right with a 200$ mats.... More
by Luann
Employees Worked With
Georgia Aplon, Georgia Aplon
May 11, 2023
How to lose $2500 in 5 days buying a bad car from this dealership. We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We to dealership. We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in about 2 days later to have them do a diagnostic and they told us the Fly wheel was bad and it was under Hyundai warranty. We then took it to Hyundai to have it service, we had to wait almost a week to schedule and appointment and another 4-5 days for hyundai diagoise it. The transmission and flywheel was bad and needed replacement. The car was NOT under warranty and wanted $7400 to repair. After trying to call Beck and Masten for the whole day and not able to get in touch with any of the Manager. I decided to drive in and talk to them about the situation. They said they can do a swap. Which in my mind I was thinking I would get the amount I paid for the Veloster, $17,500 back and apply to the new car. Well this was not the case. they did a trade in and only gave us 14,500 for the car. I had to negotiate and they ended up giving us $15,000 for the car. They gave us no deal toward the new car and we paid pretty much full price. After waiting around their financial office for 2 hours to get service because they just upgraded their system due to being bought by a new company. It was just us in the building waiting for them to figure things out. To sum it up, we had a car for 5 days. lost $2500 because THEY SOLD US A BAD CAR. Instead of trying to make it right and giving us a decent deal on a new one. We had no choice but to pay full price on the new one. Our saleman Aaron Jones was very good but there are limitation on what he can do without his manager approval. The manager not wanting to make things right really left us salty in this whole situation. This whole situation Bernardo Melendez (manager) never even try to talk to us or make things right. I had to call his office about 20 times to even talk to him. More
by Luann
Employees Worked With
Berardo Melendez
May 11, 2023
Worst car dealership to deal with. We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in abo We bought a Hyundai Veloster from this location. Within having it 3 days we called them and said the car had some strange noise. We took it in about 2 days later to have them do a diagnostic and they told us the Fly wheel was bad and it was under Hyundai warranty. We then took it to Hyundai to have it service, we had to wait almost a week to schedule and appointment and another 4-5 days for hyundai diagoise it. The transmission and flywheel was bad and needed replacement. The car was NOT under warranty and wanted $7400 to repair. After trying to call Beck and Masten for the whole day and not able to get in touch with any of the Manager. I decided to drive in and talk to them about the situation. They said they can do a swap. Which in my mind I was thinking I would get the amount I paid for the Veloster, $17,500 back and apply to the new car. Well this was not the case. they did a trade in and only gave us 14,500 for the car. I had to negotiate and they ended up giving us $15,000 for the car. They gave us no deal toward the new car and we paid pretty much full price. After waiting around their financial office for 2 hours to get service because they just upgraded their system due to being bought by a new company. It was just us in the building waiting for them to figure things out. To sum it up, we had a car for 5 days. lost $2500 because THEY SOLD US A BAD CAR. Instead of trying to make it right and giving us a decent deal on a new one. We had no choice but to pay full price on the new one. Our saleman Aaron Jones was very good but there are limitation on what he can do without his manager approval. The manager not wanting to make things right really left us salty in this whole situation. This whole situation Bernardo Melendez (manager) never even try to talk to us or make things right. I had to call his office about 20 times to even talk to him. More
by Luann
Employees Worked With
Georgia Aplon, Georgia Aplon
May 03, 2023
The service writer Rodrigo needs training in customer service. I have been taking my vehicle at this location since 2011, and up to last month my expectations were exceeded. Rodrigo greeted me with a not service. I have been taking my vehicle at this location since 2011, and up to last month my expectations were exceeded. Rodrigo greeted me with a not caring attitude and informed me of incorrect information about my vehicle. I will be coming back for services, but do not deal with Rodrigo. More
by Francisco Vasquez
Employees Worked With
Rodrigo
March 25, 2023
Hector Rincon did such a great job helping me get a deal done! This is a great group of folks to work with, everyone was polite and professional through the entire process. I will be coming back here for done! This is a great group of folks to work with, everyone was polite and professional through the entire process. I will be coming back here for the next vehicle! More
by Grisdalesj
Employees Worked With
Hector Rincon
