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Beck & Masten Buick GMC North
Houston, TX
1,093 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,093 reviews
January 09, 2018
Excellent service in the service department Joe Hughes demonstrated his skill in customer service during my visit, when I arrived Joe checked my vehicle and had a good understanding of what my v Joe Hughes demonstrated his skill in customer service during my visit, when I arrived Joe checked my vehicle and had a good understanding of what my vehicle needed I was very impressed with his ability to diagnose my issue. My vehicle was repaired the same day which is unbelievable service that was very helpful and saved me money on a rental vehicle. Excellent service on my vehicle how refreshing Thanks again Joe. More
by Les123
Employees Worked With
Joe Hughes
January 08, 2018
Great service from Steve! Beck and Masten has been selling and servicing our family for over 25 years. I trust them with all of my family members autos and have even switched Beck and Masten has been selling and servicing our family for over 25 years. I trust them with all of my family members autos and have even switched a Ford customer to GMC! Great Dealership! More
by Will
Employees Worked With
Steve Sherman
January 06, 2018
WORST DEALERSHIP EVER. Cesar was not only so EXTREMELY rude but also rushed us like crazy. The whole experience start to finish was absolutely horrible, I do not have one go Cesar was not only so EXTREMELY rude but also rushed us like crazy. The whole experience start to finish was absolutely horrible, I do not have one good word to say about even one little thing of our whole experience. Everyone we encountered was very disrespectful with an attitude and put off to be helping. No one at all was on the same page. Would NOT recommend this place to ANYONE. If I could give less than one star...I would. More
by Wat17
Employees Worked With
Cesar Morin
January 06, 2018
Great experience with Tom "Tank" Carter I'd rather have a root canal than buy a car. After visiting 4 dealerships and feeling confused and worried, I finally landed at Beck & Masten and had I'd rather have a root canal than buy a car. After visiting 4 dealerships and feeling confused and worried, I finally landed at Beck & Masten and had a great experience. Tom "Tank" Carter was a godsend. He made the whole experience a pleasure. I felt very confident that he was honest and he delivered on all of his promises. I will go to him first for any future purchases and I would highly recommend him. More
by Deb
Employees Worked With
Thomas Clark
January 05, 2018
3 sales people couldn't help me11 Saw an ad on autotrader on 1.3.18 for a black GMC Yukon XL Denali(new listing). Called 3 times and talked with 3 different sales people(cause no one Saw an ad on autotrader on 1.3.18 for a black GMC Yukon XL Denali(new listing). Called 3 times and talked with 3 different sales people(cause no one got back to me). You'd think out of 3 people someone would know xxx was going on with a vehicle they have for sale! Called back on 1.4.18 in the am and now the vehicle isn't available for purchase...BIG SURPRISE! They post an ad on autotrader they don't intend on selling they just want you to call so they can capture your information. Potential BUYERS BEWARE!!! More
by Mr. UnHappy
Employees Worked With
Kevin, Thomas Clark
December 29, 2017
excellent service dept Vinnie runs an excellent service dept. They are always helpful, knowledgeable, and willing to go the extra mile for their customers.I recommend them h Vinnie runs an excellent service dept. They are always helpful, knowledgeable, and willing to go the extra mile for their customers.I recommend them highly! More
by ChampionBuyer
Employees Worked With
Vennie Trevino
December 21, 2017
Worst salesman; lack of professionalism; prepare to WAIT December 20, 2017 goes down as the worst car buying experience ever. We spoke to Luis Pena in used car sales to see a vehicle that had just been clea December 20, 2017 goes down as the worst car buying experience ever. We spoke to Luis Pena in used car sales to see a vehicle that had just been cleaned. He told my wife and I it would be ready in 45 minutes so to come on over. An hour later my wife and I arrived and then had to wait another 15 minutes for him to find the car and bring it over. We spent almost an hour test driving and going over the vehicle. When we returned, he didn’t ask us if we had any questions about the vehicle or anything. During negotiations Mr. Pena couldn’t explain to us what is and what isn’t covered by a CPO warranty and had to call someone despite working at Beck & Masten for 14 years. We weren’t surprised that no one called back. Next he tried telling us the price on the internet could go up after their full evaluation of the vehicle and if it got new tires. Finally he said “You want it, buy it. If not, I don’t care.” My wife and I were in total shock at the disrespect and lack of professionalism. We then worked with the used car manger and made a deal, after he could pleasantly discuss negotiations. (Thank you Betto Garcia) At this point it had been almost three hours and we’ve made a deal but no one ever asked if we’d like some water, or if they could make this process better. Nothing. Next we were brought over to speak to the Aftermarket Representative, who never showed up. Finally after 30 minutes of us being the only people in the waiting area, the Finance Manager came and found us since someone wasn’t answering his texts as to where we were. Again, no one approached us to see if we needed help. After being treated with such little decency, we will endeavor to never do business again with Beck & Masten. Beck & Masten clearly has major deficiencies regarding their level of customer service, a total lack of professionalism, and zero cares for the way they treat their customers. Nothing is worse than spending so much money and walking away in disgust. More
by Lee Warren
Employees Worked With
Luis Pena
December 20, 2017
Excellent service and determined to fix the issue! I had an intermittent noise coming from rear of car when AC was on and at idle or parked. Erik Ochs (service rep) and Curtis Hofheinz (master technic I had an intermittent noise coming from rear of car when AC was on and at idle or parked. Erik Ochs (service rep) and Curtis Hofheinz (master technician) were determined to find it even though it was difficult since it only occurred occasionally. they were both patient and tested my Denali for a few days until they found the cause and were able to locate. thankfully, the noise is gone and really do not believe that there are 2 other guys that would have found been so thorough and patient. thanks for effort, Erik and Curtis More
by fsfuse
Employees Worked With
Curtis Hofheinz, Erik Ochs
December 18, 2017
Best service for over 8 years Professional, courteous, honest and dependable. Will not take my Sierra anywhere else. If you need hmm service, this is the place to go. Thanks guy Professional, courteous, honest and dependable. Will not take my Sierra anywhere else. If you need hmm service, this is the place to go. Thanks guys! More
by Mlp
Employees Worked With
Erik Ochs
December 11, 2017
New truck purchase My experience at B&M was pleasant from top to bottom. Robert was very attentive and provided a price I was comfortable with. Shane was well organized My experience at B&M was pleasant from top to bottom. Robert was very attentive and provided a price I was comfortable with. Shane was well organized with the paperwork/financing so it didn’t take nearly as long as my previous vehicle purchases. Well done! More
by Katyroller
Employees Worked With
Robert Wolf, Shane Lewis
