Beck & Masten Buick GMC North

Service beyond expectations We expect service to be organized and accurate, we don't expect it to be exceptional and adaptive. Erik Oches, my service rep, redefines the experienc We expect service to be organized and accurate, we don't expect it to be exceptional and adaptive. Erik Oches, my service rep, redefines the experience by anticipating my needs, adjusting his hours to mine - even after hours, and delivering precise, accurate service that constantly exceeds expectations. Mike in sales is also simply amazing and worked incredibly hard to get me an incredibly great deal on my new truck - very happy! More

Buyer experience William Pendergast was great to work with. he did all he said he would from the beginning to the end of the process. Delilah was also great explai William Pendergast was great to work with. he did all he said he would from the beginning to the end of the process. Delilah was also great explaining everything in detail. More

Tony Camiel is a LIAR Our truck flooded in Hurricane Harvey. So we desperately needed a new vehicle. We found a GMC Terrain online and the price was perfect, but I wanted t Our truck flooded in Hurricane Harvey. So we desperately needed a new vehicle. We found a GMC Terrain online and the price was perfect, but I wanted to call and make sure that was the price. They were currently having their Big Tent sale. I got transferred to Tony Camiel, a salesman. Tony tells me that the price online is the price that we get. Perfect. After visiting many dealerships, and wasted much of our time, I was thinking finally. NO. We drive the 40 minutes to Beck & Masten on 1960 and meet Tony and he comes out with a paper stating that the vehicle is $28k and these are my payments.. Shocked. So I correct him and remind him that I talked to him that morning and he tells us that HE SAID that he put me on hold/or called me back (he can't keep his lies straight) to talk to his manager about the price and that price was false... So the price is false on every vehicle that falls under the Big Tent sale? He NEVER put me on hold and didn't call me back. We had ONE phone call. I wouldn't have wasted my time IF the price wasn't right for us, as I've wasted enough of our time at other dealerships. He's a LIAR. So we argue about the price and his lies. He's literally fumbling with his words. We leave and he calls me and tells me this is the price of the car (it's still $3k over what's online). I tell him I don't want the vehicle or to do business with him. Fast forward 3 days, we bought a vehicle from AutoNation the night all of this happened, HIGHLY recommend AutoNation by the way, and he calls me again to see if I'm still interested in that vehicle. I tell him that I already bought a vehicle AND HE HANGS UP ON ME! He's disrespectful, rude, ONLY WANTS HIS PAYCHECK, & has no sympathy that we lost our vehicle during the hurricane. HE IS A GREEDY LIAR! More

Great Service Mike and Allen provided excellent service for my recent recall. There even found another issue and provided service for it also! Thank you so much Mike and Allen provided excellent service for my recent recall. There even found another issue and provided service for it also! Thank you so much More

I love my new Denali! I have never seen a sales rep work as hard as Kenny Washington! Kenny by far exceeded our expectations with his top notch service & we will not buy an I have never seen a sales rep work as hard as Kenny Washington! Kenny by far exceeded our expectations with his top notch service & we will not buy another vehicle without using Kenny! More

Great experience!!! Had a great experience purchasing my new Sierra. William Pendergraff did a great job and was a true professional. Financing also did a great job expla Had a great experience purchasing my new Sierra. William Pendergraff did a great job and was a true professional. Financing also did a great job explaining all the details and options we could add onto the truck and where my payment would be with and without said options. More

Great Experience I can't speak more highly of Beck and Masten GMC North than to say that I would definitely recommend them to all of my family and friends. I especial I can't speak more highly of Beck and Masten GMC North than to say that I would definitely recommend them to all of my family and friends. I especially appreciated the level of professionalism and quality of detail that I received from my sales consultant William Pendergraff. I can't say enough about how great this guy was throughout the entire process, he didn't pressure me at any point and he asked great questions to help find a vehicle that was a great fit for my situation. He also took the time to not only explain the personal values and level of quality that backs the Beck and Masten brand but he also walked me through the intricate details that separated the different classes of vehicles that I was considering. After looking at options like value added upgrades and optional convenience packages, I truly felt like I made an informed decision on my vehicle purchase. Like many other people I have purchased numerous vehicles in the past but the level of customer service that I received at Beck and Masten GMC North far surpassed any other experiences that I have had. I had a great experience with everyone from the time I arrived until the time I left but I would like to thank William Pendergraff one more time for exceeding my expectations and helping me become a believer in why Beck and Masten GMC North holds the crown of #1 GMC Dealership in Texas. -Richard Wilkins More

Great experience Great buying experience. Roy and Kenny were very patient with us and went to great lengths to get us the right vehicle at the right price. Very nice h Great buying experience. Roy and Kenny were very patient with us and went to great lengths to get us the right vehicle at the right price. Very nice having a "no pressure" atmosphere while buying a car. More