Beck & Masten Buick GMC North

GMC Purchase Very good overall experience. Effecient and effective. Salesman Kenny Washington was outstanding. Price was good amd service to ready vehicle was gre Very good overall experience. Effecient and effective. Salesman Kenny Washington was outstanding. Price was good amd service to ready vehicle was great. Highly recomme t More

Great Service. Friendly Atmosphere. Great service. Free lunch on Saturdays! My salesperson ( Tony) was informative but not pushy; very patient and attentive; even offered a free detai Great service. Free lunch on Saturdays! My salesperson ( Tony) was informative but not pushy; very patient and attentive; even offered a free detail when I pick up my plates. The Accessories and Finance representatives were friendly and quick. Very pleased. More

Oil Change Good job! I also got a complimentary car wash. Maegan thanks for always looking out for me. Also thanks to Justin for stepping up to get my paperwork Good job! I also got a complimentary car wash. Maegan thanks for always looking out for me. Also thanks to Justin for stepping up to get my paperwork done while you were assisting another customer. More

Purchase of Terrain Denali We had a wonderful experience purchasing our new Terrain Denali from William Penderfraff who was a sheer delight to work with - upfront, informative, We had a wonderful experience purchasing our new Terrain Denali from William Penderfraff who was a sheer delight to work with - upfront, informative, friendly and just a good man. It was similarly a pleasure dealing with Effrain Guerra (finance manager). We are so happy with our beautiful, new truck! More

Long Standing & Pleased I have dealt with B & M for decades. The Sales Team has consistently been professional, personable, and knowledgeable. This has included the late St I have dealt with B & M for decades. The Sales Team has consistently been professional, personable, and knowledgeable. This has included the late Steve Bench and Enrique but what is the foundation of my long loyalty to B&M is their quality service dept and for me that has long been led by Steve Sherman. Steve's consistent and exemplary service has kept me coming back to B&M for decades. One additional comment of recognition is related to Pete Trammell. Pete's personal assistance has been most appreciated as well. More

Great buying and selling experience, but mechanical issues I bought a 2015 Nissan Murano at the used car section of Beck and Masten North and although I was happy with the price, apr and overall experience of I bought a 2015 Nissan Murano at the used car section of Beck and Masten North and although I was happy with the price, apr and overall experience of the car buying process, I was extremely disappointed with the fact that my car needed new back brakes, a trans flush, and a brake flush (not to mention two recalls) which were NOT performed at the dealership before purchase of the vehicle. I also asked my sales gentleman multiple times for service record and information regarding brakes and inspection information, only to be put off. I really wanted to tell yelp, google review, etc what a great dealership Beck and Masten is but unfortunately with the mechanical issues that should have been addressed prior to purchase, it has ruined my good opinion of this dealership. This is reflected appropriately with the two stars overall satisfaction. Update: Spoke with Melinda Lewis over three weeks ago and she said she would tell the used car sales manager what happened and have him contact me. He called me the next day, gave me the whole "The car was checked, it was in perfect working order." I told him I had it checked at baker Nissan and fixed at Pep boys and they both confirmed the 3% back brakes, brake flush and trans flush that had not been done and needed to be repaired prior to purchase. He then said he would talk to Ray (the sales associate who sold me the vehicle) and Melinda to confirm I contacted them prior to repair about what was going on with my vehicle. Haven't heard from him since. They say customers satisfaction is number one, but in the end they gave me the run around and never took responsibility for selling me a car that needed repairs and had two recalls out on it, (which he also claimed no knowledge of.) Beware of purchasing a vehicle here! After this whole ongoing issue I've lowered the star value even lower to 1, so disappointed with my car buying experience. More

Allen was great! Allen was very helpful! He went above and beyond to make my experience a pleasant one. Excellent service and a great price. I will definitely be br Allen was very helpful! He went above and beyond to make my experience a pleasant one. Excellent service and a great price. I will definitely be bringing my car back to B&M! More

It was fast and easy My old truck kicked the bucket so I wanted to stay with GMC because that is all I have owned in trucks! This last one had 365790 miles and bought it i My old truck kicked the bucket so I wanted to stay with GMC because that is all I have owned in trucks! This last one had 365790 miles and bought it in 2000 love that truck but I needed to move on to a new one More

great place to buy a car Beck and masten has it going on. William pendergraff was my salesman and did a great job. I've never been to a dealership and had a salesman actually Beck and masten has it going on. William pendergraff was my salesman and did a great job. I've never been to a dealership and had a salesman actually work to sale me a car, instead of me trying to convince them to sale me a car. William didn't try a bunch of bs and was extremely helpful. Would recommend this place to anyone just like it was recommended to me. Buy from William at Beck and Masten North. More

DECEPTIVE Deceptive One word that describes the sales tactics at Beck and Masten GMC in Houston, Texas. They advertise $10,250 off on Yukon Denali's but whe Deceptive One word that describes the sales tactics at Beck and Masten GMC in Houston, Texas. They advertise $10,250 off on Yukon Denali's but when you call in to inquire they tell you that you must work for a GM supplier to get that pricing that is advertised on their website, autotrader.com, and cars.com. I worked specifically with Cesar Villanueva who told me that management would not allow him to send me a purchase agreement so that I could see the pricing with any applicable discounts or rebates. He said not to worry about it, they are the largest GMC dealer in the South and they would give me the best deal possible. I buy a lot of cars and any HONEST and REPUTABLE dealer will send you the purchase agreement showing the details of the deal. I never made it to the dealer but I am betting that they do whatever they can to get you into the dealership and then apologize for the misunderstanding while they jack up the price. I would be very cautious dealing with this dealership and the management that puts out the deceptive advertising. TIP: NEVER USE THE FINANCING AT THE DEALER. Get a loan from your local Credit Union, you will get a much better rate that isn't marked up by the dealer. More