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Beck & Masten Buick GMC North
Houston, TX
1,134 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,134 reviews
December 12, 2017
New truck purchase My experience at B&M was pleasant from top to bottom. Robert was very attentive and provided a price I was comfortable with. Shane was well organized My experience at B&M was pleasant from top to bottom. Robert was very attentive and provided a price I was comfortable with. Shane was well organized with the paperwork/financing so it didn’t take nearly as long as my previous vehicle purchases. Well done! More
by Katyroller
Employees Worked With
Robert Wolf, Shane Lewis
December 09, 2017
Great Service! Joe was extremely helpful! Everything was was great from start to finish. The free carwash is a nice touch every time you bring your vehicle in for s Joe was extremely helpful! Everything was was great from start to finish. The free carwash is a nice touch every time you bring your vehicle in for service. More
by BSky
Employees Worked With
Joe Hughes
December 05, 2017
Frustrated and less than honest Erik Ochs was my service consultant on both trips. The first trip 8/14/17. I had a vibration while driving 70 after 5 days, I got it back and there wa Erik Ochs was my service consultant on both trips. The first trip 8/14/17. I had a vibration while driving 70 after 5 days, I got it back and there was STILL a vibration while driving 70. When i went to pick it up, the air pressure sensor had not been reset. When it was reset, the tires were as follow 25LF, 55 RF, 32 LR and 59RR. We corrected this before I left but after 5 days you would think everything should be correct. I took it back in on 10/13/17. I told Erik that not only did it still have a vibration, but the transmission was popping/clanking sometimes while slowing down. After 5 days, the vibration is ALMOST fixed, all they did was balance it, and the transmission is still popping. When I call on the following Thursday to find out what is going on, I was told that it would be ready. I asked him what the heck was wrong, and he replied that they had to do a bigtime "road force balance". I said so it took you a week to balance my tires? He was rude and his exact comment was - 'Hey, I got it fixed'. Anyway, that has been my experience with Beck and Masten Service. The rental car person was awesome.. The communication lousy, the promptness lousy and the service coordinator lousy...........update 12/5/17 A customer service manager called me to discuss the problems I had at this dealership service department. After a day of investigating, he called back and suggested that I take the vehicle elsewhere. I am glad I did. I took my vehicle to Weisner GMC/Buick in Conroe. Pam took care of my me. The vibration was solved by replacing three tires that were out of GMC specs. Furthermore, I had someone break in my vehicle snapping the lock out of the driver side door. I had asked Eric to replace the lock. He told me that it could not be done and a new door skin was required since since the area around the lock had been used to pry out the lock and was slightly dented. He quoted me $2,200 to fix this. Pam at Weisner fixed the whole thing for $475 - no new door skin and paint job needed. The Beck and Masten service department and especially Eric Ochs are a bunch of incompetent shysters - stay away from them! I would highly recommend taking your vehicle to Weisner GMC/Buick. More
by Scott Wright
Employees Worked With
Erik Ochs
December 04, 2017
Outstanding service department Drove in, Eric took my information walked me to the waiting room had coffee and donut and before I knew it car was ready and washed. Drove in, Eric took my information walked me to the waiting room had coffee and donut and before I knew it car was ready and washed. More
by Navarrete, Robert
Employees Worked With
Erik Ochs, John Gerges
November 26, 2017
Thank you GMC Cypress My service was fast and easy. Everyone there has always been nice and helpful. Thank you Naz for your friendly, professional service. I will be going My service was fast and easy. Everyone there has always been nice and helpful. Thank you Naz for your friendly, professional service. I will be going back again for any further service needs I may need. More
by Pam
Employees Worked With
Naz Haq
November 23, 2017
great experience Joe, our service provider, went above and beyond to make sure we had an easy service experience. He was ver friendly, knowledgeable and kept us infor Joe, our service provider, went above and beyond to make sure we had an easy service experience. He was ver friendly, knowledgeable and kept us informed along the way. More
by HappyGMCOwner
Employees Worked With
New Joe from Indianapolis in Service
November 15, 2017
Tony was amazing and patient. He help me find something i like and within my budget. He answered all my questions. I will definitely send friends and family to him!!! He help me find something i like and within my budget. He answered all my questions. I will definitely send friends and family to him!!! More
by Ashley GMC
Employees Worked With
Tony Camiel
November 14, 2017
Go see William Pendegraff I was very skeptical about going to this dealership at first because of a couple negative reviews but I am glad I ignored them. I dealt with William P I was very skeptical about going to this dealership at first because of a couple negative reviews but I am glad I ignored them. I dealt with William Pendegraff in sales there and was completely satisfied. He gave me an Unbeatable price on my new Denali truck and on my trade in. He's a real straight up guy that will not lie to you and try to get you the best deal possible! I will definitely be sending everyone I know to go see him. Thanks for everything Will! More
by Geo Delao
Employees Worked With
William Pendegraff
November 14, 2017
Bait and switch scam Classic Bait and Switch experience! Below is the story of what I experienced at Beck and Masten South. Prior to buying a car I let it be known that I Classic Bait and Switch experience! Below is the story of what I experienced at Beck and Masten South. Prior to buying a car I let it be known that I recently bought a 2017 GMC Canyon and they really never appreciated my business. Before I ever drove to the dealership, I spoke to the salesman by the name of Gus whose information is not on the website and I was very specific about what I didn't want to experience. If what I didn't want to happen ended up happening, we would leave. I asked questions about a specific VIN on the website, in addition to questions about the incentives. I was assured the incentives discussed applied to the vehicle we were interested in purchasing. My other questions were answered in a roundabout way, which should have been my clue to stay away. What made me go there was when Gus said that "you got the deal you want just come on through we are washing and gassing the truck up for you". The original salesman "GUS" I spoke with on the phone ended up who was available when we went to the dealership somehow he passed me off to Chris Dominguez. After deciding on the specific VIN, guess what happened? Everything we didn't want to happen! I even spoke to the manager by the name of Chad Garland who assured me that the deal was done. Things were going too smooth. Chris Dominguez didn't even sit for more than 5 minutes he kept getting up and saying the truck is being gassed and washed. When asked about purchase price and incentives, we never received a straight forward answer. It was "I will work with you to get the best deal". The salesman left to begin the first round of negotiations. Afterwards, he (Chris Dominguez) passed me off to finance manager by the name of Orlando Pasasin. Orland took every minute of the meeting to demean and belittle me at every step. NOTHING WAS AS WE AGREED THEY TOOK ADVANTAGE OF MY TIME AND PATIENCE. It was a huge waste of 3.5 hours and a reminder of my extreme dislike of the car buying process. We were going to purchase two vehicles, too. Oh well. They lost out. I look at it as a learning experience: trust my gut and realize the Internet is the new way for the classic bait and switch. I'm not a fan of unethical business practices. I HOPE THIS IS NOT HOW GMC OPERATES ITS BUSINESS. More
by iWarka
Employees Worked With
Chris Dominguez, Gus, Chad Garland, Orlando Pasasin
November 12, 2017
Best car buying experience Recently bought a GMC Yukon from Larrick French. He was a great sales person. By far the best car buying experience I have ever had. Recommend the dea Recently bought a GMC Yukon from Larrick French. He was a great sales person. By far the best car buying experience I have ever had. Recommend the dealership, but especially Mr. French as your sales person. Good reviews for a job well done! 👍 More
by Kcook5
Employees Worked With
Larrick French
