Beck & Masten Buick GMC North

Service In the absence of my regular service guy Joe was assigned to me. He was very polite, quick with answers and explained everything thoroughly. This give In the absence of my regular service guy Joe was assigned to me. He was very polite, quick with answers and explained everything thoroughly. This gives me another person to see when showing up for service. More

Marjorie Mroz is the Best!! Marjorie Mroz helped us find exactly the truck we were looking for. She was professional, caring and very helpful as we lost our vehicles in the flood Marjorie Mroz helped us find exactly the truck we were looking for. She was professional, caring and very helpful as we lost our vehicles in the flood. We appreciate her dedication and expertise in showing us around the dealership, introducing us to the service department, and making us feel comfortable in our decisions concerning our purchase. Please know we will be referring anyone who needs to buy a vehicle to this dealership, and to ask for Marjorie Mroz. This is how car buying should be!! Thank you! More

Service beyond expectations We expect service to be organized and accurate, we don't expect it to be exceptional and adaptive. Erik Oches, my service rep, redefines the experienc We expect service to be organized and accurate, we don't expect it to be exceptional and adaptive. Erik Oches, my service rep, redefines the experience by anticipating my needs, adjusting his hours to mine - even after hours, and delivering precise, accurate service that constantly exceeds expectations. Mike in sales is also simply amazing and worked incredibly hard to get me an incredibly great deal on my new truck - very happy! More

Buyer experience William Pendergast was great to work with. he did all he said he would from the beginning to the end of the process. Delilah was also great explai William Pendergast was great to work with. he did all he said he would from the beginning to the end of the process. Delilah was also great explaining everything in detail. More

Tony Camiel is a LIAR Our truck flooded in Hurricane Harvey. So we desperately needed a new vehicle. We found a GMC Terrain online and the price was perfect, but I wanted t Our truck flooded in Hurricane Harvey. So we desperately needed a new vehicle. We found a GMC Terrain online and the price was perfect, but I wanted to call and make sure that was the price. They were currently having their Big Tent sale. I got transferred to Tony Camiel, a salesman. Tony tells me that the price online is the price that we get. Perfect. After visiting many dealerships, and wasted much of our time, I was thinking finally. NO. We drive the 40 minutes to Beck & Masten on 1960 and meet Tony and he comes out with a paper stating that the vehicle is $28k and these are my payments.. Shocked. So I correct him and remind him that I talked to him that morning and he tells us that HE SAID that he put me on hold/or called me back (he can't keep his lies straight) to talk to his manager about the price and that price was false... So the price is false on every vehicle that falls under the Big Tent sale? He NEVER put me on hold and didn't call me back. We had ONE phone call. I wouldn't have wasted my time IF the price wasn't right for us, as I've wasted enough of our time at other dealerships. He's a LIAR. So we argue about the price and his lies. He's literally fumbling with his words. We leave and he calls me and tells me this is the price of the car (it's still $3k over what's online). I tell him I don't want the vehicle or to do business with him. Fast forward 3 days, we bought a vehicle from AutoNation the night all of this happened, HIGHLY recommend AutoNation by the way, and he calls me again to see if I'm still interested in that vehicle. I tell him that I already bought a vehicle AND HE HANGS UP ON ME! He's disrespectful, rude, ONLY WANTS HIS PAYCHECK, & has no sympathy that we lost our vehicle during the hurricane. HE IS A GREEDY LIAR! More