Beck & Masten Buick GMC North

Best Car Buying Experience I've Ever Had My husband was in the market for a used truck, and we found one online at Beck & Masten that he really liked. Their website was quick and easy to nav My husband was in the market for a used truck, and we found one online at Beck & Masten that he really liked. Their website was quick and easy to navigate, and the photos they provided of the vehicle were exactly what we saw in person. At the dealership, we had the pleasure of working with Thomas "Tank" Clark. He was very helpful and respectful; he never once tried to push us into purchasing the truck or haggle with us on pricing. Tank went above and beyond for us, and we ended up with an awesome truck for a good price. We also traded in our old truck, and received a fair value on that as well. This was by far the best car buying experience we have ever had, and I will definitely be going back to see Tank next time we are in the market for a vehicle. More

Terrible service center I have bought several cars here since 2006 and being taking them to get service but it seems like service just gets worse and now that they remodeled I have bought several cars here since 2006 and being taking them to get service but it seems like service just gets worse and now that they remodeled it got worse service advisers think they're not suppose to do anything but just sit there and play with their computers every time I take my truck to get service I walk in and all they do is just sit there or maybe it's just me or ? I took my truck in to have a cluster board replace Back in January 21,2016 they couldn't get the right cluster board for about 3 weeks now they installed the right one but the miles don't match up cause the service adviser wrote the ticket with the miles when I took it in on January 21 so now the miles are off like 700 miles but they say it's ok I thought that was illegal,I think I get discriminated cause my truck is old it's a 2006 GMC Sierra ,I was thinking about buying a new GMC once I finish paying my GMC Terrain in a few months but if I'm going to keep getting this lousy service I'll just go to another dealer I try talking to mr Trevino but he tells the service adviser to call me probably thinks he's better than me More

Never take a pushy Saleman My husband sent me to see what I may like in a car. My salesman was the best, showed me everything about my car and how to use the features. If you w My husband sent me to see what I may like in a car. My salesman was the best, showed me everything about my car and how to use the features. If you want one of the best ask for Robert Wolf More

Service department Steve Sherman is the top of the line service Man! Always eager to help, always calls to inform me of what's being done & the cost ahead of time as w Steve Sherman is the top of the line service Man! Always eager to help, always calls to inform me of what's being done & the cost ahead of time as well of approximate time of repair .. He's such asset to the business . Then met the young Robbie Beck outstanding young man with excellent customer service skills . More

WORST EXPERIENCE I'VE EVER HAD! Arrived at this location on a Saturday morning, was greeted by a gentleman named Fabian but left after I was skeptic on the high interest rate. Fabian Arrived at this location on a Saturday morning, was greeted by a gentleman named Fabian but left after I was skeptic on the high interest rate. Fabian later called (when I was across town about 20 miles away) to tell me he was able to offer me a significant lower rate, talking from 10.0 to 2.9. I went back an hour 1/2 stuck in traffic, to finalize paperwork and leave with a vehicle.However, when we were taken to the finance manager, he was already angry and was very rude to us. Apparently, Fabian hadn't submitted the paperwork and LIED to me to get me back to the location. There was no deal and nothing was mentioned to the financial manager. I was upset at that point, since Fabian told me everything went through - only to be LIED to. I asked the finance manager to call Fabian, who he paged, but never showed his face. I'm still upset that they LIED to me and was later treated like I was a 2nd class citizen, since I was not purchasing a vehicle. The finance manager was very rude and unprofessional and Fabian is a liar who had me drive 40 miles! Fortunately, I LATER purchased a brand new vehicle with ANOTHER major dealer who treated me with respect. BECK & MASTEN IS THE WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD! More

Outstanding Customer Service!! Kudos to Thomas "Tank" Clark My husband and I called Tank to make an appointment to buy a 2015 LTZ Impala. He was so nice over the phone and assured us we would get the car! We we My husband and I called Tank to make an appointment to buy a 2015 LTZ Impala. He was so nice over the phone and assured us we would get the car! We went in today at 12:00 and was amazed by how great his service was. Tank was very down to earth and a people person. After ONLY 1 hour of talking with him, he told us Congratulations. We were astounded! About an hour after that, and signing paperwork we drove off the lot with our new car at such an amazing deal!! Ive never bought a car as easy and smoothly as we did today! Im very pleased and happy with my purchase and even more so the customer service from everyone we visited today during our car buying experience at Beck & Masten! Go see Thomas "Tank" Clark if you're looking to buy a car!!!! They truly are the number 1 dealer in Texas! More

They offer cars that are not available any more They publish a car at a very good price and when you arrive they do not have it any more. Once you are in the store they offer you cars at a higher pr They publish a car at a very good price and when you arrive they do not have it any more. Once you are in the store they offer you cars at a higher price.... More

Very happy with my experience at Beck & Masten We Recently purchased a used GMC Acadia with the help of Thomas "Tank" Clark at Beck & Masten North, and it was a great car-buying experience. My wife We Recently purchased a used GMC Acadia with the help of Thomas "Tank" Clark at Beck & Masten North, and it was a great car-buying experience. My wife and I let Tank know what we were looking for, how it fit our family's needs, and the budget that we needed to work with. He was extremely friendly and attentive to what we had to say, and never tried to push us away from what we were looking for. They did not have what we were looking for initially, but Tank followed up when he came across inventory that met our criteria, and eventually helped us find exactly what we wanted and needed. His patience, focus and attention on our needs as a customer, and friendly way of approaching the deal really set him apart and ultimately earned him our business... That's great customer service, and I'd gladly recommend him to anyone in the market for a vehicle! More

Best New Car Sales Person in the Houston Area! Mr. Cuellar handle my first car experience with Beck & Masten like I had already bought 25 cars from him! Very honest and to the point. John Hernan Mr. Cuellar handle my first car experience with Beck & Masten like I had already bought 25 cars from him! Very honest and to the point. John Hernandez More