Beck & Masten Buick GMC North

Service department Steve Sherman is the top of the line service Man! Always eager to help, always calls to inform me of what's being done & the cost ahead of time as w Steve Sherman is the top of the line service Man! Always eager to help, always calls to inform me of what's being done & the cost ahead of time as well of approximate time of repair .. He's such asset to the business . Then met the young Robbie Beck outstanding young man with excellent customer service skills . More

WORST EXPERIENCE I'VE EVER HAD! Arrived at this location on a Saturday morning, was greeted by a gentleman named Fabian but left after I was skeptic on the high interest rate. Fabian Arrived at this location on a Saturday morning, was greeted by a gentleman named Fabian but left after I was skeptic on the high interest rate. Fabian later called (when I was across town about 20 miles away) to tell me he was able to offer me a significant lower rate, talking from 10.0 to 2.9. I went back an hour 1/2 stuck in traffic, to finalize paperwork and leave with a vehicle.However, when we were taken to the finance manager, he was already angry and was very rude to us. Apparently, Fabian hadn't submitted the paperwork and LIED to me to get me back to the location. There was no deal and nothing was mentioned to the financial manager. I was upset at that point, since Fabian told me everything went through - only to be LIED to. I asked the finance manager to call Fabian, who he paged, but never showed his face. I'm still upset that they LIED to me and was later treated like I was a 2nd class citizen, since I was not purchasing a vehicle. The finance manager was very rude and unprofessional and Fabian is a liar who had me drive 40 miles! Fortunately, I LATER purchased a brand new vehicle with ANOTHER major dealer who treated me with respect. BECK & MASTEN IS THE WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD! More

Outstanding Customer Service!! Kudos to Thomas "Tank" Clark My husband and I called Tank to make an appointment to buy a 2015 LTZ Impala. He was so nice over the phone and assured us we would get the car! We we My husband and I called Tank to make an appointment to buy a 2015 LTZ Impala. He was so nice over the phone and assured us we would get the car! We went in today at 12:00 and was amazed by how great his service was. Tank was very down to earth and a people person. After ONLY 1 hour of talking with him, he told us Congratulations. We were astounded! About an hour after that, and signing paperwork we drove off the lot with our new car at such an amazing deal!! Ive never bought a car as easy and smoothly as we did today! Im very pleased and happy with my purchase and even more so the customer service from everyone we visited today during our car buying experience at Beck & Masten! Go see Thomas "Tank" Clark if you're looking to buy a car!!!! They truly are the number 1 dealer in Texas! More

They offer cars that are not available any more They publish a car at a very good price and when you arrive they do not have it any more. Once you are in the store they offer you cars at a higher pr They publish a car at a very good price and when you arrive they do not have it any more. Once you are in the store they offer you cars at a higher price.... More

Very happy with my experience at Beck & Masten We Recently purchased a used GMC Acadia with the help of Thomas "Tank" Clark at Beck & Masten North, and it was a great car-buying experience. My wife We Recently purchased a used GMC Acadia with the help of Thomas "Tank" Clark at Beck & Masten North, and it was a great car-buying experience. My wife and I let Tank know what we were looking for, how it fit our family's needs, and the budget that we needed to work with. He was extremely friendly and attentive to what we had to say, and never tried to push us away from what we were looking for. They did not have what we were looking for initially, but Tank followed up when he came across inventory that met our criteria, and eventually helped us find exactly what we wanted and needed. His patience, focus and attention on our needs as a customer, and friendly way of approaching the deal really set him apart and ultimately earned him our business... That's great customer service, and I'd gladly recommend him to anyone in the market for a vehicle! More

Best New Car Sales Person in the Houston Area! Mr. Cuellar handle my first car experience with Beck & Masten like I had already bought 25 cars from him! Very honest and to the point. John Hernan Mr. Cuellar handle my first car experience with Beck & Masten like I had already bought 25 cars from him! Very honest and to the point. John Hernandez More

Great car buying experience!!! I had a wonderful, haggle free car buying experience at Beck and Masten! My salesman Frank Usen, was very friendly, and had me in and out, driving my I had a wonderful, haggle free car buying experience at Beck and Masten! My salesman Frank Usen, was very friendly, and had me in and out, driving my dream car (Chrysler 300S) in under 45minutes!!!! I look forward to doing business with Beck and Masten in the future, and will refer my friends.. ~Colandra~ More

Parrish Hadley is my only go to guy for new Denalis!! I have bought 4 vehicles from Parrish with no hassles or time intensive paperwork. He listens to what I want and calls when it's ready. It doesn't get I have bought 4 vehicles from Parrish with no hassles or time intensive paperwork. He listens to what I want and calls when it's ready. It doesn't get any easier! Thanks, Wendy McNatt More

Dealer Unable To Repair My Vehicle I own a 1999 Chevrolet Silverado LS Ext Cab 5.3 2x4, I took this vehicle in to Beck to have the vehicle inspected, a new main computer recently instal I own a 1999 Chevrolet Silverado LS Ext Cab 5.3 2x4, I took this vehicle in to Beck to have the vehicle inspected, a new main computer recently installed needed reprogramming, to have the body control computer reprogrammed, to have Beck service department install the A/C Temperature Actuator I was having trouble installing because the Body Control Module was not programmed, I also requested Beck service department to find and fix two short problems in the interior lights circuits and a circuit box on the floor board next to the drivers feet had 3 relays that keeps getting hot, next I asked the service department to evac my entire A/C system since everything was new it need to be vacuumed out, the correct amount of oil added along with the correct amount of Freon, on two different service occasions I asked Beck service department to find and fix the entire list of problems Beck service department had my truck for right at two weeks and the only work completed was the state inspection and the two recall issues on my truck, none of the work I requested Beck to do was done on either trip to the service department, when I asked what was the reason why my truck was still not fixed, I even email my service clerk to explain to her the importance of programming the Body Control Module, show how without the body Control module being properly programmed it will cause most of the electrical issues I was having with my truck, I was told by the service lady that wrote up my truck that the shop manager I think was afraid to work on my truck because I had to many electrical issues, be reminded now I only had the two electrical issues, I took my truck less than two miles from Beck and Masten and the shop owner called the same day and told me what was causing the electrical issues and that the truck would be ready for pickup the next morning, I went and got my truck today 6/30/2015, all issues have been repaired, the A/c works like new. if Beck would have listened to my complains a little closer Beck would have been able to repair my truck with not problems, now weather Beck has trained electrical techs on duty it seems they don't to me it seems that beck is only looking to work on simple issues and make that quick buck and to xxxx with the hard work, I will never ever visit Beck and Masten ever again. More

Sales Team Thank you Joe Pierce and Pete Trammell for both being a man of your word. Both of these guys were concerned and handled our situation very professiona Thank you Joe Pierce and Pete Trammell for both being a man of your word. Both of these guys were concerned and handled our situation very professionally and we greatly appreciate both of these gentlemen and all their help. More