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Beck & Masten Buick GMC South

Houston, TX

4.5
2,587 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,587 reviews

July 16, 2022

Andrew was very professional and forthcoming with information regarding the update of my vehicle. The only thing that was very inconvenient was that the dealership had no loaner vehicles I could use. More

by joshua.m.tanner87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 19, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 16, 2022

I received a coupon in the mail for a discounted oil change! It was right on time. I came in to the service center and was rushed out of my car before I was even greeted. I understand that they are tryi More

by T Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert and Ryan
Jul 18, 2022 -

Beck & Masten Buick GMC South responded

Smith, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 16, 2022

I truly enjoy taking my truck to Beck & Masten, I appreciate the recommendations that are always made about the truck. The Beck & Masten team is always top notch. More

by DAVIDS9055
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert
Jul 19, 2022 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 14, 2022

I was very pleased that you came and towed it in for me, and that you found the problem. Everyone was very nice and efficient. Great experience with the only problem I’ve had with the car. More

by G3207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 12, 2022

Jose provided excellent customer service, I am very satisfied with the purchase of my new vehicle. More

by Robkdrx3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 14, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 12, 2022

Very clean organized facility and very competent people. Larger selection of vehicles than any other dealer I have been to since shortages started. More

by JMETOM34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharleen
Jul 14, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 10, 2022

I got towed in late Friday night just before closing. I wasn’t expecting my truck to be fixed on Saturday because I didn’t have an appointment. Thank you Frany for taking care of me. More

by DRECHE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 09, 2022

Very attentive, knowledgeable employees, and above all great service. They aimed to please and ended up with a car. More

by Rey!Rey!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Valdez, Ralph Odigbo
Jul 12, 2022 -

Beck & Masten Buick GMC South responded

Rey, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 09, 2022

Sorry, can't forget the Finance department. .. everyone there will never pressure you and will bend over backwards to take care of you...Kimberly, made both my deals easy and really worked hard More

by RAY GALVAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly, Earl and everyone in Finance. , Shannon Eiler
Jul 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 09, 2022

We have been doing business with Beck & Masten since 1995. Service is great the culture their is family first. My family and I continue to go back because they have been transparent, respectful and lo More

by Stephen and Adriana Dibello
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Beck, Manny Escalon, Shannon Eiler, Reputation .com, Frank Nolden
Jul 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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