Beck & Masten Buick GMC South - Service Center

THIS COMPANY WASNT THE BEST, THEIR SERVICE WAS NOT GOOD. THEY HAD ME WAITING FOR A LONG TIME, THEY HAD PIECES LOOSE AND IT WAS MISSING PARTS. THEY HAD ME WAITING FOR A LONG TIME, THEY HAD PIECES LOOSE AND IT WAS MISSING PARTS. More

Friendly and Fast service. I switched to this dealership and it was a great move! and it was a great move! More

Very Professional , great job in getting me in and out, always helping and they treat me well always helping and they treat me well More

Service was great. Wait time was reasonable and the staff was courteous and informative. My service agent , Rose 👍 was courteous and informative. My service agent , Rose 👍 More

My vehicle has been into service a few times and as always the service has been excellent always the service has been excellent More

I was fortunate enough that they were able to get me in the same day. Plus they did the service for less than they quoted me. the same day. Plus they did the service for less than they quoted me. More

The oil change and tire rotation was a disaster It took The oil change and tire rotation was a disaster It took 5 hrs & my right front tire was missing some lugs but 2 lugs the wheel had to be replaced 😡 The oil change and tire rotation was a disaster It took 5 hrs & my right front tire was missing some lugs but 2 lugs the wheel had to be replaced 😡 More

I had a horrible experience! From first going in and being told that the oil change plan I purchased expired. I explained that when I was being “sold” this plan I was told that it had no expiration that being told that the oil change plan I purchased expired. I explained that when I was being “sold” this plan I was told that it had no expiration that it would finish once I have used “all” the oil changed I had purchase! The girl working there was rude when I explained to what I was told when I purchased my plan. She rolled her eyes got her cell phone and called her manager, she exhaled really loud and said hey there’s a client with an expired plan and i told her it’s expired. She then spoke to me to say that I could only use my “plan once more” and after that it’s no good. Keep in mind I still have more oil changes on file to use. I sat down to wait to have my car get “serviced” and waited 2 hours and 45 minutes! For only an oil change. When two hours had passed I asked for the status since it had been so long and I was told that they couldn’t find a filter that went with my car because it was not GMC. I have never had that issue before when I’ve gone there. I felt as if I was being targeted and tormented on purpose because I wanted to use a oil plan that I purchased which I was told would not expire til I used them all. I was there in a early afternoon on Friday, not on a Saturday when I know they are busy. I told the girl up front I understand if takes an hour it’s fine but 2 hours and 45 mins is INSULTING! I am not happy at all and so disappointed that I was basically being called a liar for what the sales person told me when I made the plan purchase. Then having the staff make me wait on purpose for their satisfaction. More

Bought three vehicles so for . Great service that I need to have . The staff are great in knowing how to take car of there customers. to have . The staff are great in knowing how to take car of there customers. More

Great customer service by Ms Rosie. The rest of the staff don’t say anything to you as a customer. They just look at you. Hopefully in the future that’s something Beck and Masten service can work on. don’t say anything to you as a customer. They just look at you. Hopefully in the future that’s something Beck and Masten service can work on. More