Beck & Masten Buick GMC South - Service Center

Made appointment to have a key made for my truck. Dropped off my truck. Was called about an hour and half later stating my truck was ready for me to pick up. Used the new remote to locate and unlock my truck off my truck. Was called about an hour and half later stating my truck was ready for me to pick up. Used the new remote to locate and unlock my truck. When I got home I tried the door key. It did not work. I called back and was told that the tech had verified the key and there may be a burr on it. The cuts on both side of the new key did not look the same as the original key. Drove straight back to the dealership. The key was supposedly recut and cleaned. Now it works. After asking the service advisor what Beck& Masten could offer me for the inconvenience she offered a free oil change. An hour and a half after I left the dealership, I received a text that my truck was ready for pickup??? More

Great customer service. Gaby Cano is an outstanding person. She is very kind and takes time to world with the customer person. She is very kind and takes time to world with the customer More

I have taken my Yukon Denali in 6 times for service to get a rattle fixed. It’s still not done. I have also been waiting on a part for the roof rack and have had zero communication on when it will be here get a rattle fixed. It’s still not done. I have also been waiting on a part for the roof rack and have had zero communication on when it will be here. I was told over 3 weeks ago. I am getting super close to 36k so now I am not able to drive my vehicle as I wish. More

Excellent service. Very accommodating! David was very helpful in setting up an appointment and in updating us as service proceeded. helpful in setting up an appointment and in updating us as service proceeded. More

THE GUY WAS VERY HELPFUL AND I GOT MY VEHICLE BACK IN A TIMELY MANNER. TIMELY MANNER. More

Friendly staff and fast services as well. Thank you for answering my questions and concerns answering my questions and concerns More

The service representative was very rude and even after her mistake that cost us four more days of dealing with this she never once apologized for her mistake on entering the wrong vehicle information whic her mistake that cost us four more days of dealing with this she never once apologized for her mistake on entering the wrong vehicle information which caused such a long delay. Being in the car business for over 20 years I would for sure send this employee for some customer service training. More

I loved the fact that there was PLENTY of representatives out side waiting to accommodate my every need on my new 2021 GMC Sierra Black Widow Truck. out side waiting to accommodate my every need on my new 2021 GMC Sierra Black Widow Truck. More

This is my first time to have my vehicle service in this location and quite frankly I was a little apprehensive but the service personnel are so friendly and accommodating. They communicated all that was ne location and quite frankly I was a little apprehensive but the service personnel are so friendly and accommodating. They communicated all that was needed to be done with my car and I am extremely happy with the service rendered plus they gave me first responder discount ! More

Andrew was very helpful, I arrived before my rep got in my appointment was scheduled in error at the North store & he scheduled me in right away my appointment was scheduled in error at the North store & he scheduled me in right away More