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Beck & Masten Buick GMC South - Service Center
Houston, TX
1,709 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,709 Reviews of Beck & Masten Buick GMC South - Service Center
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July 15, 2021
Really good dealership. My only service complaint is with the mechanics. They seem to pay no attention to tire pressure requirements before returning my vehicle. It should be 33. They put in 43. This has hap the mechanics. They seem to pay no attention to tire pressure requirements before returning my vehicle. It should be 33. They put in 43. This has happened at least on two occasions since they have been servicing my car. More
by jlowe328
Verified CustomerEmployees Worked With
Andrew Galindo
July 15, 2021
Everything was fine I'm just saying the cookies haven't come back yet. And I did not see boss man neither I can't think of his name. come back yet. And I did not see boss man neither I can't think of his name. More
by beblessednlove
Employees Worked With
Other Employees :
Rosie Hernandez, Manny Escalon, Gaby Cano, Deanna Andrews, Arturo Gonzalez, Gina Saez, Elyza Sanchez, Nora Torres
July 14, 2021
The service reps. Are very detached from the client. They are almost like robots: no eye contact and no emotions, it also took long to check out. are almost like robots: no eye contact and no emotions, it also took long to check out. More
by joelriver1975
Employees Worked With
July 13, 2021
The service department was quick and very helpful. Krystal was very nice and considerate when it came to my questions and concerns. My truck rides better after having the recall issue fixed!! Krystal was very nice and considerate when it came to my questions and concerns. My truck rides better after having the recall issue fixed!! More
by SNYAMARIE
Employees Worked With
Krystal,Andrew
July 11, 2021
Scheduled my 2016 GMC Yukon for a safety recall, Roció in service took my information and she let me know about how long it should take and offered a ride back home, everything went well, my vehicle was read service took my information and she let me know about how long it should take and offered a ride back home, everything went well, my vehicle was ready same day, I appreciate Roció’s efforts of excellent service as well as the entire service department. More
by fefacdado
Employees Worked With
Rosie Hernandez
July 11, 2021
Customer service was fine it's just when I received my truck when they rotated my tires they didn't do the sensors. After,I had left and drove my truck around for an hour then the light pops on so I went truck when they rotated my tires they didn't do the sensors. After,I had left and drove my truck around for an hour then the light pops on so I went to tire shop they fixed it. Would appreciate it on the future reference when you do that please adjust the computer. Thank you More
by gertrude ealey middleton
Employees Worked With
Elyza Sanchez
July 11, 2021
The people who work in costumer service are very amiable and friendly. They took great care of us and tried to resolve the problems we were facing with our car. and friendly. They took great care of us and tried to resolve the problems we were facing with our car. More
by ROSAURARRE
Employees Worked With
Rosie Hernandez
July 11, 2021
Beck & Masten Buick South was great. They explained everything to me concerning my car. I needed some extra work done and they explained and showed me what needed to be done. everything to me concerning my car. I needed some extra work done and they explained and showed me what needed to be done. More
by JBLANKS56
Employees Worked With
Marisol Perez
July 10, 2021
They got me all fixed up! I had a complicated situation with my door and they got it all figured out and handled :) They even washed my car for me!! with my door and they got it all figured out and handled :) They even washed my car for me!! More
by Priscilla M
