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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,709 Reviews

1,709 Reviews of Beck & Masten Buick GMC South - Service Center

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July 08, 2021

Not satisfied with the service my car was given. I still hear the noise the car was making before I took it in for service More

by MC5158
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gaby Cano
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 08, 2021

All trucks are too expensive this prices are crazy I recommend not to buy trucks right now , the only reason I’m buying is because I really need that truck More

by SORTOMARCO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard wolf, Reputation .com
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 08, 2021

The wrong part was delivered and 3 hours of my time was wasted. I was not given sufficient communication and I do not feel I was treated well as a customer. More

by caseyb.crittenden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Casey, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 07, 2021

The staff and service personnel were very helpful and curtious.It was a very good experience.The service was prompt and very professional everything was great. More

by BWISNOSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 07, 2021

They had Good service. Have Quick response to questions. The Knowledgeable staff was helpful. Service was completed in a timely manner and done professionally. Great experience More

by FLO380
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 06, 2021

Ralph Odigbo, is an Excellent Consultant/Salesman. I have purchased 2 vehicles through him. Again, Ralph Odigbo, is an Excellent Consultant/Salesman. I have purchased 2 vehicles through him. Thanks More

by BRIDGETMCCLAIN71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Odigbo , Gaby Cano
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 06, 2021

Good communication, no long waits, nice people to work with, good service, willing to work with you on certain deals that’s best for you More

by HELLISON3477
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

We really appreciate you taking the time to leave us this feedback! We’re so happy to hear that our team was able to find you the perfect deal to fit your needs. Beck & Masten Buick GMC South looks forward to seeing you again for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 04, 2021

Experience was great. Took a little longer than I hoped but I have unrealistic expectations. Gaby was professional and Hannah was responsive and enjoyable to work with. More

by mforrest89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Jul 07, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 04, 2021

Excellent work in a timely fashion. Thank you for keeping us informed about progress during the week. More

by Dbfite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 04, 2021

Took my truck in to get my cracked cluster replaced and they ended up damaging the frame around it. Once contacted about the situation the dealership NEVER returned my call to follow up and get this issue More

by Mayra V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Jul 07, 2021 -

Beck & Masten Buick GMC South responded

Maura, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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