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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,697 Reviews
Call Service Center (713) 947-4111

1,697 Reviews of Beck & Masten Buick GMC South - Service Center

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January 12, 2021

It is in good location quick service just wish they were able to add air when they saw it under while truck was in service and wish they would fix speaker in the back since it is a Denali. No one came out t More

by Darce23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Escalon
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Jan 15, 2021 -

Beck & Masten Buick GMC South responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 12, 2021

My advisor was very helpful, wonderful customer service. She did her walk around with me. She presented all extra maintenance I needed. Will definitely bring me car back to her More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Jan 15, 2021 -

Beck & Masten Buick GMC South responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you on your next visit. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 11, 2021

Too many customers where not social distancing could open doors without customers standing in the way very uncomfortable with covid-19 being out there should not schedule that many people at a time are here More

by SHELIADOBSON57
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
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Jan 13, 2021 -

Beck & Masten Buick GMC South responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

January 11, 2021

Today was my second bad experience with this dealership service department. My appointment was at 3: 00 and I just left with no results Rose More

by discojoe615
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
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January 10, 2021

I have be going to beck and masten for the great service i get at this place and the prince on the trucks they are the lowest on town More

by JORGE.L.PEREZ66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi, Rosie Hernandez, Jamie Ward, Manny Escalon, Shannon Eiler, Victoria Gilliland
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Jan 13, 2021 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 10, 2021

Love the dealership. Have bought at least 4 vehicles. Service needs a little work though. It came in for a wobble. They gave me an estimate but trouble is the severely scratched up one of the rims More

by tpcomer1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina ?
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Jan 13, 2021 -

Beck & Masten Buick GMC South responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2021

I was very pleased with the service they did a great job and i will be coming back miss gina was very nice and we appreciated . More

by Brendamayes72454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina
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Jan 12, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review, Brenda! We really appreciate your business. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2021

I have been doing business with Beck and Masten for years and every day they get better and better. Their service department is outstanding. Manny and his crew go above and beyond with their service. Rest In More

by PJRS4683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi, Rosie Hernandez, Jamie Ward, Manny Escalon, Shannon Eiler, Reputation .com, Victoria Gilliland
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Jan 12, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and for giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2021

Its the better in Houston Area... excellent service...Fast and good work. Customer service is very helpful and friendly. Appreciate the help with my Gmc truck. More

by jaimedeleonm78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
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Jan 11, 2021 -

Beck & Masten Buick GMC South responded

Jaime, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2021

Took my SUV Friday by noon and didn't get my car back until Tuesday late afternoon. The customer service was not good at all. They didn't want to check my brakes even though that's the reason I went in. More

by Mr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The service personnel dealt with are not listed
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