Back

Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,697 Reviews

1,697 Reviews of Beck & Masten Buick GMC South - Service Center

Sort by
January 07, 2021

Being doing business with Becken Masten for years . customer service always excellent service . Always very clean . excellent atmosphere . As soon as you drive up some one is always there to greet you More

by eflores719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oil change representative Ilaza excellent service , Rosie Hernandez, Jamie Ward, Manny Escalon
Jan 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 06, 2021

Great service. Very prompt and takes care of their customers. Have never been disappointed by any Beck and Masten representative. They are willing to help you any way they can. More

by RIEBSD0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge, Rosie Hernandez
Jan 08, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 06, 2021

I brought my truck here to get serviced. Had an issue at first, but promptly resolved the problem. I will be coming back. Thank you. More

by famrod25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Escalon
Jan 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 06, 2021

Beck & Masten South Service is simply the best around. I actually look forward to taking my car in and catching up with the folks in the service dept - Manny, Gaby, Rosie and Tommy in the service bay. From More

by MJTILLSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano, Tommy Cude, Rosie Hernandez, Manny Escalon
Jan 11, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 05, 2021

You always courteous they make sure you have a loaner if You always courteous they make sure you have a loaner if in case they have to keep your car and they will not take you out of it until your car is f More

by MSLORIETHOMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Ward
Jan 07, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 05, 2021

Not satisfied with service nor vehicle.. My 2020 GMC has been in the shop 4 times and for the last evaluation, no repairs were conducted. More

by TYLERHAYDEN1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott and Franny
Jan 13, 2021 -

Beck & Masten Buick GMC South responded

Tyler, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 04, 2021

Fast, professional service - my truck was ready at the time they said it would be ready and they even went the extra mile and ran it through the car wash for me. I will recommend Beck and Masten to all my More

by E21TOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby, Rosie Hernandez, Jamie Ward, Manny Escalon
Jan 06, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 04, 2021

My truck was serviced in a timely fashion. The service people were great. I will return to Beck and Masten for my future service and maintenance. More

by ADRIANALMAGUER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Jamie Ward, Manny Escalon
Jan 07, 2021 -

Beck & Masten Buick GMC South responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 03, 2021

Great triage, fast delivery of services, prompt calls for update, connection with 3rd party ride shares, and above and beyond finding parts so there's no wait. More

by BRIAN.ROGERS25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabi
Jan 06, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us and I will be sure to relay to the team. Take care and have a great day. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 03, 2021

Looking for a truck but decided against BM due to level of service. Waited too long, with an appointment. Tire pressure wasn't checked and was different in all tires. Vehicle wasn't clean, etc. More

by JERRY.J.SMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doesn't matter
Jan 13, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

...
137
...