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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,697 Reviews

1,697 Reviews of Beck & Masten Buick GMC South - Service Center

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December 30, 2020

The young lady that helped me was very nice and easy to work with waited in waiting room when ready she came and got me. Thank you very much More

by gracianapoleon95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed oil change
Dec 31, 2020 -

Beck & Masten Buick GMC South responded

Thank you for the feedback! We are happy to hear about your positive experience and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 29, 2020

Good customer service. Clean and friendly people. Fast service. Waiting area was very crowded not a lot o seating. But overall I received a good service More

by CLARIBELLERODRIGUEZ1006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Jamie Ward, Manny Escalon
Dec 31, 2020 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 27, 2020

Elyza was great. Communication and service really stood out! She gave me updates throughout my service time. I was in and out with no issues More

by antho1690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
Dec 30, 2020 -

Beck & Masten Buick GMC South responded

Hi, and thanks for the great feedback! We're very happy that Elyza was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 25, 2020

The service was fine. My wife wasn’t happy about how long it took to pick the vehicle up. So far it is still working fine. More

by Bryan W.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gina is the only one I talked to from service, she was friendly and responded to my text messages. Chris, our salesman was no help in this situation.
Dec 28, 2020 -

Beck & Masten Buick GMC South responded

Thanks for taking the time to leave us your feedback, Bryan. We do appreciate your family's patience while Gina worked with you on the service side. Our team strives to properly diagnose and repair any issues the first time around so we are glad to hear that your vehicle is now performing well. Please let us know if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 24, 2020

Awesome people who tend to your needs. Great service all around. Definitely recommend! Been coming here for a few years and I’ve always gotten great quality service. More

by BARRERA.A13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby , Manny Escalon
Dec 28, 2020 -

Beck & Masten Buick GMC South responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you on your next visit. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 24, 2020

Terrible customer service, and disregard for customers time. Dishonesty, I could go on, but I don’t feel that you deserve my efforts since you have no consideration for me. Do not contact me again. You ha More

by augusta6146
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nora Torres
Dec 31, 2020 -

Beck & Masten Buick GMC South responded

We acknowledge your review and are currently looking into the events you’ve detailed.

December 23, 2020

Everyone at the dealership is very nice and attentive to details. The wait for service was very long, but they were short handed. Thank you More

by ADRIENE.RUSSELL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Dec 28, 2020 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Adriene. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 22, 2020

Service Department is EXCELLENT!!!Preferred Service Service Department is EXCELLENT!!! Preferred Service Advisor is Gabby Andreu but she was detained in a meeting. Nora stepped in to do a great job!! More

by janemanessshelby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby Andreu. Nora , Manny Escalon
Dec 28, 2020 -

Beck & Masten Buick GMC South responded

Thank you for your kind feedback! We're very happy to hear that your experience with Gabby, Nora and team was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 21, 2020

I purchased my vehicle @ Beck & Masten & always have my service there. I have always had a good experience. Rosie, Jamie & Manny have always been very nice & helpful. More

by RUIZTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Jamie Ward, Manny Escalon
Dec 22, 2020 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 17, 2020

Good service and had a good experience with the personal they took the time and they did good service on my truck thanks for everything More

by ANGEL.ALONSO1975.JS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nora
Dec 22, 2020 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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