Beck & Masten Buick GMC South - Service Center

Rosie is patient and excellent customer service. Rosie takes her time to explain issues at hand. I have been working with her for years. Rosie takes her time to explain issues at hand. I have been working with her for years. More

Service was very busy. Estimated my vehicle would be in for about two hours. Was finished in 50 minutes. Employee was very knowledgeable and helpful. Estimated my vehicle would be in for about two hours. Was finished in 50 minutes. Employee was very knowledgeable and helpful. More

Service department has been a definite improvement since I first started coming here. I hope they continue to use pictures and specially videos after services/maintenance. I first started coming here. I hope they continue to use pictures and specially videos after services/maintenance. More

The people in service are very cordial and help approache you upon arrival but how they estimate time of how long the wait will be needs assistance. It was hours longer than estimated. you upon arrival but how they estimate time of how long the wait will be needs assistance. It was hours longer than estimated. More

Worst service experience ever. I have a service plan with the dealership so my oil changes are covered. I had a 9:00 am appointment, at 11:00 am my car wasn’t even touched. So afte I have a service plan with the dealership so my oil changes are covered. I had a 9:00 am appointment, at 11:00 am my car wasn’t even touched. So after it taking more than 20 minutes to che k me in, and then being Che led in by someone other than my “advisor” they failed to rotate my tires as requested nor did they check my tire for a leak. They then charged me for my oil change. I could have gone to Take 5 oil and paid the same thing and been in and out in 30 minutes. He offered to call about my service plan, yet t I saw what the previous customer went through. Wishing I hadn’t purchased the service plan so I could have the freedom to go elsewhere. More

This review isn’t necessarily about any specific employees. It’s more about the owners of this company and how it’s structured. This is a company, Beck and Masten that specialize in nickel and dime employees. It’s more about the owners of this company and how it’s structured. This is a company, Beck and Masten that specialize in nickel and dime their customers to death. They have fees on top of fees for everything that they do for you, $208 labor fee per hour for any work done plus $33 shop fee on top of that. When you ask what something will cost for labor they quote you $200 an hour they never tell you it’s really $208 per hour plus there’s a $33 shop fee and other fees they decide to tack on that day to maximize profit they are dishonest and not good people and I don’t recommend anybody buy from them they don’t have loaner cars and they false advertise cars they don’t have and false advertise prices just to get you in there. They will try to get you to come back at night and sell you a car in the dark. These people are dishonest crooks who will bleed you dry! “BEWARE!” The BBB BETER BUSINESS BUREAU have received lots of complaints from Beck and Masten check for yourself. They are not accredited by the BBB, Beck and Masten has a “F” Rating at the BBB. That’s all the proof you need! More

Buen servicio,trato amable, prontitud en el servicio, tiempo de espera corto y con muy buen cafe tiempo de espera corto y con muy buen cafe More

Great service, took me as a walk in for an oil change, explained other product options so I knew what I was looking at. explained other product options so I knew what I was looking at. More

They need to adjust the way they give pricing for repairs. I was given a price of 223.21 (parts, labor, taxes and apparently a shop charge). Showed up and was told it would be 299 and some change. Th repairs. I was given a price of 223.21 (parts, labor, taxes and apparently a shop charge). Showed up and was told it would be 299 and some change. Then they adjusted a few things and came to be 252. Which was still outrageous. They did eventually say that the “shop charge” is normally 39. Then this needs to be what is shown on the pricing. Not 23. It was appreciated that the advisor looked into it to adjust the payment. This is the only reason why I would not go to a one star review. What prevented a review lower than three stars is the fact that the fuse block that showed no corrosion, rust, water damage, went to crap so soon RIGHT after the 3 year/36,000 warranty. These practices of charging an arm and a leg for a part as well as labor are unethical. If you can’t afford to pay your technicians without upcharging parts and labor by 200%, then maybe this company deserves to go out of business but never will because so many people fall for the pitfalls of it HAS to be fixed and you can’t get it done anywhere else. This will be the last GMC I purchase. I will give Albert the praise for being very calm and collected and dealt with me with professionalism. I became a frustrated customer with the new price change and he did what he could to ease the process. The overall 2 star review should not reflect him at all. It reflects the company itself. More

Good service and Christopher was the greatest! ! They inspected everything from the cabin filter to the brakes ! They inspected everything from the cabin filter to the brakes More