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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,564 Reviews

1,564 Reviews of Beck & Masten Buick GMC South - Service Center

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June 10, 2017

Above & beyond service Ilse, Toni & Jamie exceeded my vist here today. Ilse took her time with explaining the best service needed for my vehicle. Jamie helped answer all my More

by lcheryl19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ilse & Toni, Jamie Ward
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for this glowing review of our service center, Beck & Masten South! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Manny Escalon | Service Manager

June 10, 2017

Excellent service I took my Sierra to the dealership to work on and the communication and follow up was excellent... I will be back again if I need work done on my vehi More

by Spyder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

We appreciate this feedback so much! We strive to provide the best customer service possible and reviews like yours lets us know we are on the right track. Thanks, Manny Escalon | Service Manager

June 09, 2017

6/9/17 - 30,000 mile service & Warranty work I had an appointment, so Rosaena was expecting me. But she wasn't expecting me to have warranty work. I also had a time constraint and needed to go More

by denniejack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Denniejack, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Manny Escalon | Service Manager

June 09, 2017

oil change. Staff is very friendly and wait time is reasonable for being so packed.. also the cookies and coffee hit the spot early in the morning. More

by gabe rendon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ilse Davila
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much Gabe for this wonderful review! We look forward to seeing you again soon. Regards, Manny Escalon | Service Manager

June 09, 2017

Great Experience Gaby Cano was very helpful, friendly, and professional! I will always service my truck at Beck and Masten South!! Thank you for the great experience!! More

by Theryguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Gaby provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Manny Escalon | Service Manager

June 09, 2017

Oil change and back up sensor I have never been to such an amazing dealership in all of my years of servicing vehicles. This is my first GMC and I have never experienced such effic More

by Brendacomp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Escalon
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

I can't tell you enough how pleased I am to know you enjoyed your experience here at Beck & Masten South! We strive to provide the best service possible and are glad to ensure you were taken care of. Thanks, Manny Escalon | Service Manager

June 08, 2017

Oil Change Tirte Rotation Very Timely Made Sure The Customer Happy Leaving A Very Pleasant Time Waiting Look Around No Pressure Every One Very Friendly Look Forward To Deal Wit More

by rpsid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosaena Vasquez 82830
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for this amazing review! We look forward to servicing your vehicle again. Manny Escalon | Service Manager

June 08, 2017

6/8/2017 Experience Rose was very helpful,provided great customer service, and professional. She really helped me get in and out quickly. I will defiantly be back for my More

by gonzalesj19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Vasquez
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

We are pleased to hear that you had an excellent experience with Rose and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Manny Escalon | Service Manager

June 07, 2017

Great people and awesome service. I'm greeted on the service drive each and every time I visit. Rose is a very professional young lady. Cary Freddie is my More

by Cary the man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Manny Escalon | Service Manager

June 07, 2017

Warranty work. Custom service was excellent. I was updated thru out the whole process. Rose Vazquez did a terrific job explaining the issues with my truck & keeping More

by Botello1993
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Vazquez , Manny Escalon
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Hi Botello and thanks for your kind words! We appreciate Rose as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Manny Escalon | Service Manager

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