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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,696 Reviews
Call Service Center (713) 947-4111

1,696 Reviews of Beck & Masten Buick GMC South - Service Center

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April 20, 2023

My salesman was James Carter. He was friendly, professional, attentive thorough, honest & consistent! I have referred anyone who is car shopping to him at Beck & Masten South More

by Tamika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Carter, Gaby Cano
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Apr 21, 2023 -

Beck & Masten Buick GMC South responded

Tamika, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that James's efforts have made the difference in your vehicle-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 20, 2023

Gabby is great! Very helpful and informative. Gabby is great! Gabby is great! Gabby is VERY GREAT! More

by RGAONA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Apr 21, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 20, 2023

Gave me financial affordable options to pay important things I needed like new brakes and the next step will be new tires More

by AZALEA_SANDOVAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Apr 21, 2023 -

Beck & Masten Buick GMC South responded

Azalea, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 19, 2023

Love Beck & Masten Always have great professional customer service experience anytime I'm serviced with Beck. More

by kimwilli0346
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Apr 20, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 19, 2023

I think it was over priced for thermostat. I paid out of pocket 206. Total $988 my warranty paid partial. Being your labor rate is to high. I don't think I will be going back. I just got my ve More

by speedygacoustic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert
Report | Print
Apr 21, 2023 -

Beck & Masten Buick GMC South responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 18, 2023

I am come to your facility several times and unfortunately. I've had problems the last time charge me. $777 for a thermostat change and didn't put the proper amount of antifreeze in my radiator More

by drdthekid61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Apr 20, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 16, 2023

Great service and genuine concern about my issues with car. I appreciate their attention to detail. More

by LEISABOYDSTUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Apr 19, 2023 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 16, 2023

Rocio was very helpful and helped with the extended warranty company. Very seamless process and would highly recommend using them for all my future service. More

by Holthaus_michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Apr 19, 2023 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that Rocio could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2023

Me atendió Jessica me sorprendió su amabilidad Todo el tiempo se porto súper amable Hizo mi día mucho mejor 😊 More

by Karina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Apr 18, 2023 -

Beck & Masten Buick GMC South responded

Apreciamos sus amables comentarios, Karina. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2023

Employees on their phones texting and on social media. Inexperienced service advisor and lead or manager More

by losargueta@gmail.com
Recommend Dealer
No
Employees Worked With
Jessica
Report | Print
Apr 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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