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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,709 Reviews
Call Service Center (713) 947-4111

1,709 Reviews of Beck & Masten Buick GMC South - Service Center

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April 23, 2023

With this service I was happy. Just needed a part recall replacement. This time they actually washed my truck, after learning I have to ask for it. More

by Deanmhubsten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Apr 26, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 21, 2023

Worse experience. Went in for an oil change the oil cap was left off I drove the car for two day when I realized it was my car not traffic and the Management behaved More

by clay2713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Wood
Report | Print
Apr 24, 2023 -

Beck & Masten Buick GMC South responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 21, 2023

Rosie Hernandez made my visit a great experience , by always keeping me updated with my truck service. She has excellent customer service and will recommend GMC! More

by ANA.VILLANUEVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Apr 24, 2023 -

Beck & Masten Buick GMC South responded

Ana, I cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 20, 2023

Gabby is great! Very helpful and informative. Gabby is great! Gabby is great! Gabby is VERY GREAT! More

by RGAONA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Apr 21, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 20, 2023

Gave me financial affordable options to pay important things I needed like new brakes and the next step will be new tires More

by AZALEA_SANDOVAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Apr 21, 2023 -

Beck & Masten Buick GMC South responded

Azalea, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 20, 2023

My salesman was James Carter. He was friendly, professional, attentive thorough, honest & consistent! I have referred anyone who is car shopping to him at Beck & Masten South More

by Tamika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Carter, Gaby Cano
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Apr 21, 2023 -

Beck & Masten Buick GMC South responded

Tamika, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that James's efforts have made the difference in your vehicle-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 19, 2023

Love Beck & Masten Always have great professional customer service experience anytime I'm serviced with Beck. More

by kimwilli0346
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Apr 20, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 19, 2023

I think it was over priced for thermostat. I paid out of pocket 206. Total $988 my warranty paid partial. Being your labor rate is to high. I don't think I will be going back. I just got my ve More

by speedygacoustic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert
Report | Print
Apr 21, 2023 -

Beck & Masten Buick GMC South responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 18, 2023

I am come to your facility several times and unfortunately. I've had problems the last time charge me. $777 for a thermostat change and didn't put the proper amount of antifreeze in my radiator More

by drdthekid61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Apr 20, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 16, 2023

Great service and genuine concern about my issues with car. I appreciate their attention to detail. More

by LEISABOYDSTUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Apr 19, 2023 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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