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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,697 Reviews
Call Service Center (713) 947-4111

1,697 Reviews of Beck & Masten Buick GMC South - Service Center

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April 05, 2023

Great customer service, they were quick and friendly for a Monday morning, lovely staff to! More

by SMARTINEZSALINAS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano
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Apr 06, 2023 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 05, 2023

Excellent customer service from the start of the phone call to the time when I drove away! More

by Jegonz47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Apr 06, 2023 -

Beck & Masten Buick GMC South responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 04, 2023

Everything went smooth, my truck was fixed with no issues upon picking it up. Only thing is they said they had no loaners and the employee standing in front of me was on the phone telling the person they had More

by ZAPATA_ANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
Report | Print
Apr 06, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 02, 2023

Excelente servicio , rápido y de calidad. Muy buena la atención del personal con los clientes More

by Blanca Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Report | Print
Apr 04, 2023 -

Beck & Masten Buick GMC South responded

Gracias por las felicitaciones. Hacemos todo lo posible para garantizar una experiencia positiva para nuestros clientes y nos complace saber que fue lo que recibió. Si requiere asistencia en asuntos automotrices con la cual podemos ayudarlo, no dude en contactarnos. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 02, 2023

I was real please with the service I received when I stop by to have my car check out ..They found the problem and took care of it in a kindly manner.,I was very pleased with the service I received. Thank Y More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Apr 04, 2023 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 02, 2023

Always good excellence service every time I go there, prompt and no delays Thank you More

by firedude2936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front young man that takes care of oil change
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Apr 04, 2023 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 01, 2023

Changed out the transmission and I picked it up in 2 days and drove away a happy guy. Great Service Team!!! Thanks Daniel and Gloria More

by g.chamblee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel, Rosie Hernandez
Report | Print
Apr 03, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 31, 2023

Great would recomend the service to anybody to servicevthrir gmc prodict at beck and madten More

by FJMAHOMAR233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Apr 03, 2023 -

Beck & Masten Buick GMC South responded

I cannot thank you enough for your wonderful review of Beck & Masten Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 30, 2023

por la parte de servicio malisimo todo lleve mi carro y no saven como repararlo no saven como solucionar el problema y no son capases de solucionar el problema y tampoco me dan un carro para yo poder usarl More

by thedevil17472
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2023 -

Beck & Masten Buick GMC South responded

Sus comentarios han sido enviados a nuestro equipo y ahorita estamos investigando este asunto.

March 30, 2023

Bad service! Repair staff made lose my wheels lockers but dont tell me know anything about this! It’s really dangerous for me! More

by Trandinh0688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly
Report | Print
Mar 31, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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