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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,697 Reviews
Call Service Center (713) 947-4111

1,697 Reviews of Beck & Masten Buick GMC South - Service Center

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March 29, 2023

Great service, service tech was very professional & knowledgeable about his job. A real people person. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
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Mar 30, 2023 -

Beck & Masten Buick GMC South responded

Kevin, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 27, 2023

Very good experience, fast and professional , we will definitely be back at this location for further services More

by gina13texas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure by name but I’ll give 5 stars to the one she greeted me and made the appointment
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Mar 29, 2023 -

Beck & Masten Buick GMC South responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 26, 2023

Jessica was the best. Gave me a courtesy wash. I recommend this place to everybody I know More

by shofner.jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica in the service department
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Mar 28, 2023 -

Beck & Masten Buick GMC South responded

I cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 25, 2023

Ms Sharlene personality and professionalism was impeccable also thanks to Mr Frank the sales mgr., for assisting in helping to accomplish the purchase of my new vehicle. They were awesome in liste More

by Timlambert0409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank, Sharlene , Mohammed Qureshi, Gaby Cano
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Mar 27, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for leaving such great feedback. I am so happy we could match you to the right vehicle. I hope to see you back for scheduled maintenance or anything else I can help you with! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2023

This dealership has very good customer service. The associates that work here are nice and friendley. More

by MONTALVO.ANGELINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jassica
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Mar 27, 2023 -

Beck & Masten Buick GMC South responded

Montalvo, Beck & Masten Buick GMC South would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. I am very appreciative of your five-star review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2023

Too long of a wait time for just an oil change, waited over two hours More

by Arivera07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2023

Excellent service. My car was washed and it may very happy. Thank you! Great service More

by Beledianagarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Mar 27, 2023 -

Beck & Masten Buick GMC South responded

I strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to me for anything else. Thank you for choosing Beck & Masten Buick GMC South's Service Department. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 23, 2023

Automatic text do not coincide with service. Thanking me before you had my car is rather confusing! More

by Judywilliamstx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
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Mar 24, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 23, 2023

This dealership is attentive to customer’s needs however, some customer service Reps do a better job of making you feel as a valued customer. More

by Cmaguire3
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Mar 24, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 23, 2023

It’s friendly and very professional especially Jessica in the service department, she help me a lot. More

by FERNANDO19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica.
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Mar 24, 2023 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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