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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,697 Reviews
Call Service Center (713) 947-4111

1,697 Reviews of Beck & Masten Buick GMC South - Service Center

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March 23, 2023

Although issues perist with our 2019 Yukon, Daniel Wood the Service Manager makes us feel like we are very important, family and that nothing matters but fixing our vehixle. More

by E25cfirewalker
Recommend Dealer
Yes
Employees Worked With
Daniel Wood , Gaby Cano
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Mar 24, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 22, 2023

Very easy to deal with. Very satisfied with the deal and the process. Professional team More

by roro4458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Rupert , Orlando Pasasin
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Mar 23, 2023 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 22, 2023

As soon as I get at dick and message so it's unbelievable that treat me like I'm a special customer and I think More

by MARTINCLARK52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano
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Mar 23, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 22, 2023

Rosie did a great job getting the service needed for my vehicle. Overall a great experience. More

by rogelioservin12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Mar 23, 2023 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 20, 2023

It’s ridiculous you send these things for me to fill out and I respond and no one gets back to me. I had a awful experience because three days after I had service my car stopped and now it has to have the e More

by SETH54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
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Mar 21, 2023 -

Beck & Masten Buick GMC South responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Mar 22, 2023 -

SETH54 responded

Greetings, It seems odd that I would have an auto-generated response to a complaint with such concerning facts. Regardless, I would like for somebody to contact me and go over some of the options that I would have in this situation. I’m currently paying for a 100k vehicle to set up at the dealership and have its engine replaced after only driving it for around six months. I don’t think it’s a good look for GMC to sell a new 2022 yukon Denali for 100k only to have it breakdown leaving me stranded on the side of the road for hours 100miles from my home requiring an engine replacement with absolutely nobody reaching out for assistance to provide a vehicle to drive in the interim or a solution moving forward. I contacted the dealership requesting options in regarding trading the vehicle in and get into new vehicle and I’ve never been contacted again. Currently I’m driving a rental car at the cost of $500 a week and there’s no end in sight to the amount of time that it’s gonna take for an engine to be replaced. I have zero confidence that vehicle will be operating at the same quality and specs that it was or should’ve been when it came off the assembly line. This is not a vehicle that I purchased or want to continue to drive so this is something that needs to be taken care of.

March 20, 2023

At first I didn't feel like you really cared, but when I brought my car back, after you got the part, you actually seemed sympathetic, I really appreciate your willingness to help me. More

by SUEKR224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
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Mar 22, 2023 -

Beck & Masten Buick GMC South responded

I do my best to ensure nothing but a positive experience for our customers and I am glad to hear that was what you received. If there are any other automotive needs I can assist you with, please don't hesitate to let me know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 19, 2023

Very good service. Very attentive and very nice. Truck service at promised time . Good customer service. More

by HANCEL_SANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2023 -

Beck & Masten Buick GMC South responded

Hancel, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 19, 2023

Jason, made our purchase, easy and quick! Wonderful customer service! The best service we have ever had purchasing a vehicle. More

by Rashawna lujan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Beck, Mohammed Qureshi
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Mar 21, 2023 -

Beck & Masten Buick GMC South responded

Rashawna, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Jason's efforts have made the difference in your vehicle-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 19, 2023

Not friendly, employees sayin inappropriate words. My vehicle was left dirty from inside, hand marks. More

by yasmin.lucero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2023 -

yasmin.lucero responded

Na

March 18, 2023

I left my car on a Thursday and they gave it back to me the next Wednesday, and did not repair what they supposed to, I just recommend the service for oil change but other than don’t bother, we’ll that was More

by Chantal moran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Beck & Masten Buick GMC South responded

Chantal, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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