Beck & Masten Buick GMC South - Service Center

Well… I bought a brand new truck… my first brand new vehicle for you guys a little over a year ago.. and I still don’t have my heated seats heated steering wheel… When I received the letter saying tha vehicle for you guys a little over a year ago.. and I still don’t have my heated seats heated steering wheel… When I received the letter saying that they were in and to make an appointment… I did and was told it would take all day to install… and when I brought it in they said that they didn’t even have the parts???? This was an appointment to order the parts???? I’m sick and tired of getting the run around. I’ve called the service manager Vinny Trevino and left several messages with no return phone call… I was going to buy my wife a new car this year but I’m seriously considering other dealerships. More

The staff was very professional. and all work was done correctly and very thoroughly and timely and all work was done correctly and very thoroughly and timely More

The service was done quickly and effectively. They call me as soon as the service was done and asked if I wanted a complementary wash for my truck. Great customer service! They call me as soon as the service was done and asked if I wanted a complementary wash for my truck. Great customer service! More

Great customer service. Knowledgeable service consultants. Competitive prices. Will recommend beck and mastens for great service. Knowledgeable service consultants. Competitive prices. Will recommend beck and mastens for great service. More

I feel like i'm a vip It's like they see me coming and they take care of me. I do appreciate it very much. I've had nothing but positive experiences since I've been going there. they take care of me. I do appreciate it very much. I've had nothing but positive experiences since I've been going there. More

My husband brought my car in for my scheduled appointment and sat in the lobby for TWO HOURS before he finally overheard someone saying that the service department was unable to lift vehicles up and couldn’t and sat in the lobby for TWO HOURS before he finally overheard someone saying that the service department was unable to lift vehicles up and couldn’t work on them. So many people waited for SO long, took off work, hired babysitters, etc and no one even called them or us to let anyone know that they were unable to service vehicles that day. THEN when he reschedules the appointment, it takes THREE HOURS for an oil change. So he had to take off work again and sit around waiting. So frustrating. The lack of communication is awful and will make me refer everyone away from this dealership after having so many problems here. Not to mention they’ve been unable to fix a tire monitor issue thats been a problem since I drove off the lot almost a year ago. My car sat at the dealership over the holidays for 19 days and the same light came back on my dash 2 days later. I have picture proof of everything. More

Very Professional and my service guy "Albert" was very polite, prompt, and polite and you should be glad to have him as an employee polite, prompt, and polite and you should be glad to have him as an employee More

The work was done very fast. Completed in one day.. over all it was an outstanding job. Completed in one day.. over all it was an outstanding job. More

Customer service is Good. This is all I have to say.........have a blessed day This is all I have to say.........have a blessed day More

Disappointed in the service that was done to my vehicle. Been here many times before but not satisfied with this last service appointment. I scheduled service for an engine flush but it was not done because Been here many times before but not satisfied with this last service appointment. I scheduled service for an engine flush but it was not done because the person I scheduled with did not schedule it, just regular maintenance was done. Also they did not top off my fluids and they left oil spill all on the bottom of my vehicle. More