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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,697 Reviews
Call Service Center (713) 947-4111

1,697 Reviews of Beck & Masten Buick GMC South - Service Center

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February 17, 2023

Daniel Wood is awesome heard my concerns on my Tahoe, awesome young man, took my info and took care of all needs and found a repair that was needed and had it fixed. That’s what you call taking care of y More

by shirley.a.perkins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Woof, Rosie Hernandez
Report | Print
Feb 20, 2023 -

Beck & Masten Buick GMC South responded

Shirley, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Daniel does for Beck & Masten Buick GMC South and our customers. Hope to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 15, 2023

Friendly customer service! Completed both recalls in the same visit. Was able to schedule an at that meet my needs. More

by RTORRES13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Feb 15, 2023 -

Beck & Masten Buick GMC South responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you on your next visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 15, 2023

Very professional staff, help me with issue that I had in regards with the advantage program, and excellent service. More

by Atlista2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica (service)
Report | Print
Feb 15, 2023 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 13, 2023

Good very attentive the best service and the best actitud clean services and very friendly More

by jackydiamond11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Feb 15, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 13, 2023

My service advisor is the best but your servicemen are not good. Incomplete battery work More

by Jefferson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 12, 2023

Service manager Daniel is sharp and took very good care of us and got us through the repair process in a timely way. I highly recommend him. More

by hlpratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Feb 12, 2023 -

hlpratt responded

Thank you very much for your help

Feb 12, 2023 -

hlpratt responded

Daniel led us through a super service experience.

Feb 12, 2023 -

hlpratt responded

Thank you.

February 12, 2023

Service was excellent, the oil change was as promised, the overall experience was expected, great job More

by jsoliscinco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Feb 14, 2023 -

Beck & Masten Buick GMC South responded

It is important our customers feel completely confident with the service they received and it made me happy to read your review. If there are any other automotive needs I can assist you with, please don't hesitate to call me or stop by. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Feb 14, 2023 -

jsoliscinco responded

Ms. Victoria, I love my Sierra Denali, but am disappointed that even though I paid some serious cash for it. It didn't come equipped with wireless charging, I am hoping that their might be a retrofit for this issue

February 11, 2023

Took my Tahoe in for repairs, took longer than anticipated, was somewhat disappointed, but Vinnie promised good, quality work upon completion, and upon receiving my truck, I must say! Vinnie came More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Feb 14, 2023 -

Beck & Masten Buick GMC South responded

Gina, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 10, 2023

Of three warranty on one ticket, two got done correctly. Xo xo xo xo xo More

by Jbc101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trst
Report | Print
Feb 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the feedback. I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 10, 2023

The service was excellent and the service advisor was very helpful in assisting me and keeping me informed at all time More

by Larrywrobinsonsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Feb 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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