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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,710 Reviews
Call Service Center (713) 947-4111

1,710 Reviews of Beck & Masten Buick GMC South - Service Center

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February 19, 2023

Set up appointment and was on time. Work was completed on time. Good job people More

by TAZMAN40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Feb 22, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 17, 2023

Service was great . Took a little longer than expected but understandable it was during lunch hours More

by MIRENEGAMBOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
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Feb 20, 2023 -

Beck & Masten Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 17, 2023

Service was great and fast I got my vehicle in and out in one day. My advisor kept me updated on my car and the diagnosis time was really quick. More

by Erick Velasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano
Report | Print
Feb 20, 2023 -

Beck & Masten Buick GMC South responded

Erick, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Beck & Masten Buick GMC South. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 17, 2023

Daniel Wood is awesome heard my concerns on my Tahoe, awesome young man, took my info and took care of all needs and found a repair that was needed and had it fixed. That’s what you call taking care of y More

by shirley.a.perkins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Woof, Rosie Hernandez
Report | Print
Feb 20, 2023 -

Beck & Masten Buick GMC South responded

Shirley, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Daniel does for Beck & Masten Buick GMC South and our customers. Hope to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 15, 2023

Friendly customer service! Completed both recalls in the same visit. Was able to schedule an at that meet my needs. More

by RTORRES13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Feb 15, 2023 -

Beck & Masten Buick GMC South responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you on your next visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 15, 2023

Very professional staff, help me with issue that I had in regards with the advantage program, and excellent service. More

by Atlista2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica (service)
Report | Print
Feb 15, 2023 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 13, 2023

Good very attentive the best service and the best actitud clean services and very friendly More

by jackydiamond11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Feb 15, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 13, 2023

My service advisor is the best but your servicemen are not good. Incomplete battery work More

by Jefferson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 12, 2023

Service was excellent, the oil change was as promised, the overall experience was expected, great job More

by jsoliscinco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Feb 14, 2023 -

Beck & Masten Buick GMC South responded

It is important our customers feel completely confident with the service they received and it made me happy to read your review. If there are any other automotive needs I can assist you with, please don't hesitate to call me or stop by. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Feb 14, 2023 -

jsoliscinco responded

Ms. Victoria, I love my Sierra Denali, but am disappointed that even though I paid some serious cash for it. It didn't come equipped with wireless charging, I am hoping that their might be a retrofit for this issue

February 12, 2023

Service manager Daniel is sharp and took very good care of us and got us through the repair process in a timely way. I highly recommend him. More

by hlpratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Feb 12, 2023 -

hlpratt responded

Thank you very much for your help

Feb 12, 2023 -

hlpratt responded

Daniel led us through a super service experience.

Feb 12, 2023 -

hlpratt responded

Thank you.

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