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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,710 Reviews

1,710 Reviews of Beck & Masten Buick GMC South - Service Center

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February 11, 2023

Took my Tahoe in for repairs, took longer than anticipated, was somewhat disappointed, but Vinnie promised good, quality work upon completion, and upon receiving my truck, I must say! Vinnie came More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Feb 14, 2023 -

Beck & Masten Buick GMC South responded

Gina, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 10, 2023

Of three warranty on one ticket, two got done correctly. Xo xo xo xo xo More

by Jbc101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trst
Feb 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the feedback. I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 10, 2023

The service was excellent and the service advisor was very helpful in assisting me and keeping me informed at all time More

by Larrywrobinsonsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Feb 13, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 08, 2023

I was able to get appointment right away. Edward met with me to discuss services I wanted, and any concerns. He was very professional and courteous. I am very pleased with all. It was my fir More

by cslott57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Feb 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 08, 2023

Jessica was great - made visit very easy. Followup was excellent - always great service. Thank you Jessica More

by RGATICA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, Gaby Cano
Feb 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 06, 2023

Excelente services Good personal Great attitude and atenssion . Nice person on front desk Fast work More

by Jairoz76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Feb 08, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, we value our customers and we look forward to seeing you down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 06, 2023

I am not happy with Beck & Masten right now. I was told to bring my car for a recall & when I got there the parts were not there. I feel like they could have called me to let me know. I had an a More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the person that helped me this time, Gaby Cano
Feb 08, 2023 -

Beck & Masten Buick GMC South responded

Sylvia, I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 05, 2023

The wait time for a service rep was long, however once service rep provided service I was pleased with the professionalism and knowledge provider during the visit More

by Tdransfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Feb 07, 2023 -

Beck & Masten Buick GMC South responded

I strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to me for anything else. Thank you for choosing Beck & Masten Buick GMC South's Service Department. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 04, 2023

Didn’t fix my issues and damaged my brand new vehicle, my truck was in the shop for over 3 weeks as well More

by Gabe3600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Feb 06, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 04, 2023

Daniel was professional and had me in and out as promised will be back on my next oil change. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wood
Feb 06, 2023 -

Beck & Masten Buick GMC South responded

Anthony, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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