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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,711 Reviews

1,711 Reviews of Beck & Masten Buick GMC South - Service Center

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February 04, 2023

Daniel was professional and had me in and out as promised will be back on my next oil change. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wood
Feb 06, 2023 -

Beck & Masten Buick GMC South responded

Anthony, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 02, 2023

Great staff and great service. Thank you Franny and jose great service. Thank you guys. More

by Sophia010306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Aguilera
Feb 03, 2023 -

Beck & Masten Buick GMC South responded

Sophia, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Beck & Masten Buick GMC South! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 01, 2023

The service is great. It was done in a timely manner. The team is very friendly More

by R_OREGON87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Feb 03, 2023 -

Beck & Masten Buick GMC South responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 30, 2023

Everything was ok. I noticed that they didn't put the paper mats inside the car when servicing..but unsure if that has changed. More

by tamika962003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Feb 02, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 30, 2023

Best experience I’ve had with the service team, EVER. Everyone was super nice and was willing to fix my car during a natural disaster. More

by ARTUROEXPINOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 28, 2023

Very friendly service Gabby was very helpful, all around a great place to have my vehicle’s serviced. More

by Kidd5059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Jan 31, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Beck & Masten Buick GMC South team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 27, 2023

Excellent service, friendly personnel, easy paperwork format, informative service personnel, the waiting room were spacious, comfortable, and the coffee was tolerable More

by ramnarinemc8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Jan 27, 2023 -

Beck & Masten Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 25, 2023

Service adviser was very helpful and knowledgeable of our car problem. Very happy experience and will recommend him to others for their device needs. More

by GLENN COOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Victoria Gilliland
Jan 27, 2023 -

Beck & Masten Buick GMC South responded

Glenn, thank you for reaching out to us and letting me know about your recent visit. I appreciate everything our service team does for Beck & Masten Buick GMC South and our customers. Hope to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 25, 2023

i purchased a car from this dealership March 2023, i have gone their on a few occasions, to have some repairs. the latest one was 1/23/2023, because every morning when backing up, the brakes are squealing. More

by rosalynfrank2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert
Jan 27, 2023 -

Beck & Masten Buick GMC South responded

We acknowledge your review and are currently looking into the events you've detailed.

January 24, 2023

The dealership has been very easy to deal with. They've excellent care of my Buick Encore. More

by charliesuefellers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Beck & Masten Buick GMC South responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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