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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,705 Reviews
Call Service Center (713) 947-4111

1,705 Reviews of Beck & Masten Buick GMC South - Service Center

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January 19, 2023

They did not rotate my tires. They gave me a courtesy wash when I said that I didn’t want one. More

by MARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jan 20, 2023 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 19, 2023

Beck and Masten South provided great communication and excellent service. Definitely one of the better service experiences I’ve had. More

by jason.sevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in Service
Report | Print
Jan 20, 2023 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 19, 2023

The service was great staff was awesome and very professional. Keep up the good work More

by kbrownpooh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
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Jan 20, 2023 -

Beck & Masten Buick GMC South responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 16, 2023

Jessica was Very through and she Explained everything to me. Great Customer Service. She got me the Advantage plan to save me money. She truly cared. More

by Salcedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jan 18, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and I am glad we achieved that. Once again, I appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 16, 2023

Everything went well from the time I showed up until the time I left. No probkems More

by michaelpayne_80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jan 18, 2023 -

Beck & Masten Buick GMC South responded

I am pleased to hear your experience was smooth from start to finish. I am eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 16, 2023

Great service, very personable. I will return! Thank you!! I can't remember my service agent, but she was GREAT!! More

by krisna.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Jan 18, 2023 -

Beck & Masten Buick GMC South responded

It's our pleasure to provide top quality service and I am ecstatic to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Beck & Masten Buick GMC South, I value our customers and I look forward to seeing you on your next visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 15, 2023

Great customer service with the customer service representative and turnaround time on maintenance on work performed More

by adhudson88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Report | Print
Jan 18, 2023 -

Beck & Masten Buick GMC South responded

I am very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to me and I want to be able to provide them with the kind of service they deserve. Come and see me again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 15, 2023

2.5 hours for an oil change is too long. No communication from service dept (Rex). None of the coffee machines were working. I appreciate a car wash, but car came back worse than before car w More

by DALIKE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Alvarez, Rex
Report | Print
Jan 17, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 14, 2023

Second time I’ve had my oil changed here, and this will be my new regular spot for my Buick. Service was personable and efficient. Couldn’t have been more pleased. More

by deanhennings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex
Report | Print
Jan 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 14, 2023

Service gave me a ride home and took care of my problem with my truck The only problem is Service didn’t get back to me soon enough More

by jejafran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Jan 17, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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