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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,696 Reviews

1,696 Reviews of Beck & Masten Buick GMC South - Service Center

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January 03, 2023

Amable servicio del personal, poco tiempo de espera, estoy contenta con el trabajo, en los departamentos que he visitado More

by Martha Idalia Gutiérrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo ( cambió de aceite)
Jan 05, 2023 -

Beck & Masten Buick GMC South responded

Apreciamos sus amables comentarios, Martha. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 02, 2023

Daniel’s service and responsiveness was exceptional. I’ll definitely be using Beck & Masten for my service needs going forward. Daniel’s professionalism and effectiveness should be the standard for othe More

by James_ut11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wood
Jan 04, 2023 -

Beck & Masten Buick GMC South responded

James, thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 02, 2023

La señora rocio Hernández fue una persona muy eficiente me ayudo en todas mis dudas gracias More

by estradasanjuanita6868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jan 04, 2023 -

Beck & Masten Buick GMC South responded

Muchas gracias, que tenga un día exelente! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 02, 2023

Horrible service no good communication with the service advisor didn’t make effort to get vehicle diagnoses in timely manner. More

by bibi.navarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Jan 04, 2023 -

Beck & Masten Buick GMC South responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 02, 2023

It was clean. Everyone was nice. I might go back, but probably go to another dealership. I felt that the Sterling McCall GMC dealership is overall better. I us More

by DG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex
Jan 04, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 02, 2023

Great service and awesome communication. My vehicle was ready quickly and the person explained to me suggested service. More

by sohopanther_12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Jan 04, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 02, 2023

Great customer service. They provide good communication and understand the need to return truck ASAP. More

by KMCCOY003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jan 04, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 02, 2023

Awesome service and sales The service was top notch everyone kind and considerate keep up the great work More

by toughplay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Cueller, Manny Escalon
Jan 04, 2023 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 02, 2023

Great service. Issues came up that were not expected but our service advisor and the dealership addressed w Them fairly. More

by marquezfamily05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Jan 04, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 31, 2022

Awesome service department and staff! ! Addressed my vehicle problems and had my vehicle back the very next day!! More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel 125963
Jan 03, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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