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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,709 Reviews
Call Service Center (713) 947-4111

1,709 Reviews of Beck & Masten Buick GMC South - Service Center

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January 08, 2023

Everyone has been very nice and helpful. My service advisor kept me informed and the service was done correctly the first time. Very satisfied. More

by SCOTT.LAIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review, Scott! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

Professional service tech I wouldn’t take my vehicle anywhere else. Pretty fast return on my repairs. Would recommend Beck and Masten to friends and family Thank you More

by leslievasquez822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

I told Mr. Heraa about my car problems and he fixed it. He also told me about rewards points I had that I was unaware of. I was able to receive a discount with More

by VERNADJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heras
Report | Print
Jan 10, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

I had a great service experience while dealing with Albert Ramirez he was a bright in my service experience. More

by al1lynn@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
Report | Print
Jan 08, 2023 -

al1lynn@aol.com responded

Enjoyed my service experience.

January 08, 2023

Daniel provided the absolute best service, excellent communication, and honored his commitment to time and repairs. More

by codydputnam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in service
Report | Print
Jan 10, 2023 -

Beck & Masten Buick GMC South responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2023

Great attendant and perfect job. Just need to keep to agreed time. Appreciate you guys. More

by Adetunji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi, Rosie Hernandez, Shannon Eiler, Reputation .com, Victoria Gilliland, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Jan 10, 2023 -

Beck & Masten Buick GMC South responded

Adetunji, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 07, 2023

Daniel was great, once again! I contacted him on New Year’s Eve, and he was able to order the part to minimize the time we were without our Yukon. Beck & Masten service is impress More

by James_ut11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wood
Report | Print
Jan 10, 2023 -

Beck & Masten Buick GMC South responded

James, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 06, 2023

Service is great took care of vehicle in a timely manner. .Fun group of ppls More

by DMOTTON25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Report | Print
Jan 09, 2023 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Beck & Masten Buick GMC South. If there is anything more that I can do, please come back and see me again. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 06, 2023

It was the best car buying experience that I’ve ever had,I appreciate you guys for making my experience a great one thanks I be back in the future… More

by JKWILSON1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J. P the car salesman , Mohammed Qureshi, Rosie Hernandez, Shannon Eiler, Reputation .com, Victoria Gilliland, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Jan 09, 2023 -

Beck & Masten Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 05, 2023

The service provided was timely and efficient. The people I interacted with were respectful, understanding and helpful. More

by isca1444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Jan 06, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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