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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,709 Reviews
Call Service Center (713) 947-4111

1,709 Reviews of Beck & Masten Buick GMC South - Service Center

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January 02, 2023

La señora rocio Hernández fue una persona muy eficiente me ayudo en todas mis dudas gracias More

by estradasanjuanita6868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Jan 04, 2023 -

Beck & Masten Buick GMC South responded

Muchas gracias, que tenga un día exelente! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 02, 2023

Great customer service. They provide good communication and understand the need to return truck ASAP. More

by KMCCOY003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Jan 04, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 31, 2022

Awesome service department and staff! ! Addressed my vehicle problems and had my vehicle back the very next day!! More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel 125963
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Jan 03, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 30, 2022

Professional service and they stand behind their work they diagnose and fix problems other dealerships miss More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
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Jan 02, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 30, 2022

Service department is great. Rosie is very helpful and is always there to explain if I have any questions. More

by LEGODSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Jan 02, 2023 -

Beck & Masten Buick GMC South responded

I truly appreciate you taking the time to write about your experience at our service department. I want to provide all of our customers with quick and efficient vehicle maintenance, and I am thrilled to hear that you feel you had such a wonderful experience with Rosie. I am happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. I can’t wait to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 28, 2022

I brought my vehicle in for an oil change and a nail in my tire. Oil change was quick and went well. When I asked about the nail they said I didn’t have one. I got home nail was in my tire. I called they s More

by Jejudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with any above.
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December 27, 2022

Tanner was very helpful. The finance rate was high on high side. Had to refindance to get payment down. 2023. Yukon2023. More

by PAGE.WILLIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Report | Print
Dec 29, 2022 -

Beck & Masten Buick GMC South responded

Page, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 26, 2022

Ena and the sales department were awesome. She was professional, courteous and efficient. I highly recommend Ena's services. More

by FRANLARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ena Passain, charles
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Dec 28, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the great feedback! We're very happy that Ena was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 24, 2022

Excellent transaction. Everything was taken care of as I requested before arrival. I will continue to business with this dealership. More

by mjhogfan
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Dec 27, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 23, 2022

The service was fine. Over priced as normal from a dealer. Asked if I wanted them to rinse the dust off since the truck was there for a week. They did not wash the truck More

by am1502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez, Gaby Cano, Deanna Andrews, Arturo Gonzalez
Report | Print
Dec 23, 2022 -

am1502 responded

I hope you go out of business.

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